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Assistant 24 Hour Call Center Remote Jobs in Reston, VA

AAMC

Contact Center Associate

Washington, DC · On-site +1

HybridWork - Primarily remote roles with theabilityto work across the U.S. * Comprehensive Health ... Prior experience working in a call center, help desk, or related area required. * Ability to type a ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... strength checks. * Assist users with setup, pairing, and basic troubleshooting of wireless ...

Makpar

Service Center Analyst

Washington, DC · Remote

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... This role is largely responsible for providing remote customer support for Federal Government ...

Makpar

Service Center Analyst

Washington, DC · Remote

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... This role is largely responsible for providing remote customer support for Federal Government ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Demonstrated experience managing a Security Operations Center, including overseeing complex systems ...

The Midtown Group

Be Seen First

Veteran Liaison Officer - Remote

Washington, DC · Remote

$21.13/hr

Candidates must possess the desire to assist our nation's veterans with a caring and positive ... Receive incoming calls transferred from the Call Center. Handles general inquiry calls. This role ...

New

Addison Group

Member Care Associate

Washington, DC · Remote

$20 - $24/hr

Contract (Through October) Pay: $20.00-$24.00 per hour Work Schedule: Monday-Friday | 9:00 AM-5:00 ... Qualifications: * 1-3 years of customer service, membership support, administrative, or call center ...

AMBA

Inside Sales Insurance Specialist

Washington, DC · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Silver Spring, MD · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Arlington, VA · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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All Jobs24 Hour Call Center JobsAssistant 24 Hour Call Center Remote JobsAssistant 24 Hour Call Center Remote Jobs in Reston, VA

Assistant 24 Hour Call Center Remote information

See Reston, VA salary details

$9

$19

$30

How much do assistant 24 hour call center remote jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for assistant 24 hour call center remote in Reston, VA is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $22.02 per hour, depending on experience, location, and employer.

What is the difference between Assistant 24 Hour Call Center Remote vs Customer Service Representative Remote?

AspectAssistant 24 Hour Call Center RemoteCustomer Service Representative Remote
CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentRemote, 24/7 call centerRemote, standard business hours
Industry UsageCustomer support, technical assistanceCustomer support, sales, inquiries

The Assistant 24 Hour Call Center Remote typically handles support around the clock, requiring flexibility and quick response skills. In contrast, Customer Service Representatives usually work during regular hours, focusing on customer inquiries and sales. Both roles require strong communication skills and remote work setup, but the Assistant role emphasizes availability and handling urgent issues at any time.

What are popular job titles related to Assistant 24 Hour Call Center Remote jobs in Reston, VA? For Assistant 24 Hour Call Center Remote jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Assistant 24 Hour Call Center Remote jobs in Reston, VA look for? The top searched job categories for Assistant 24 Hour Call Center Remote jobs in Reston, VA are:
What cities near Reston, VA are hiring for Assistant 24 Hour Call Center Remote jobs? Cities near Reston, VA with the most Assistant 24 Hour Call Center Remote job openings:
Assistant 24 Hour Call Center Remote jobs near you
Infographic showing various Assistant 24 Hour Call Center Remote job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 50% Full Time, 35% Part Time, 1% Temporary, 12% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $40,997 per year, or $19.7 per hour.

Contact Center Associate

AAMC

Washington, DC • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.


At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professionaldevelopment,and work-life balance.


  • HybridWork- Primarily remote roles with theabilityto work across the U.S.
  • Comprehensive Health & Wellness- Medical, dental, and vision coverage;wellness programs;and fitness reimbursement
  • Generous Time Away- Paid time off, holidays, personaldays,sickleave,paidparental leaveand shortand longterm disabilitybenefits.
  • Retirement & Financial Well-Being- 403(b)retirementplan with generous employer contributions and financial planning resources
  • Family & Care Support- Backup care for children, elders, and pets, plus resources for families with specialized needs
  • Learning & Purpose:Tuition reimbursement, professionallearning and developmentopportunitiesand the chance to advance a meaningful mission.

Additional information can be found on our website.

Additional Job Description
Why us, why now?

Contact Center Associate serves as the frontline representative of the Support Center and is responsible for delivering exceptional customer support to a diverse range of AAMC audiences: Pre-Medical Students, Medical Students, Member Institutions, Advisors, and Letter Authors within a multi-channel, high volume Support Center environment. This role handles inbound requests through phone, email, and digital channels, ensuring timely, accurate, and professional assistance with services, programs, and applications supported by the organization. The Specialist also plays an active role in continuous improvement efforts by identifying recurring issues and recommending enhancements to knowledge content and processes.

How you will make an impact?

Customer Support & Issue Resolution:

  • Serves as the primary point of contact for customer inquiries via phone, email, and other digital channels under close supervision of leadership.

  • Delivers accurate, timely, and professional assistance using department processes, knowledge articles, and system tools.

  • Troubleshoots account access, eligibility, program requirements, and site navigation issues.

  • Documents interactions, case notes, and resolutions thoroughly and accurately in Salesforce CRM.

  • Meets or exceeds departmental KPIs, including service levels, first-contact resolution, quality standards, adherence, and customer satisfaction.

Case Management & Escalation:

  • Determines when issues require escalation to a Senior Support Center Specialist and ensures handoff is complete, accurate, and timely.

  • Follows defined escalation paths to the next level leader, based on complexity.

  • Monitors pending cases and ensures follow-up tasks are completed within expected timeframes.

Knowledge, Process, and System Improvement:

  • Identify gaps or inaccuracies in Salesforce knowledge articles and recommends updates.

  • Submits feedback on recurring issues, system defects, and process inefficiencies.

  • Participates in user acceptance testing (UAT) for application enhancements, system releases, or new tools.

  • Supports continuous improvement initiatives within the Support Center.

Professional Development & Team Collaboration:

  • Partners with ASC Training, Programs, and Knowledge Management to improve process accuracy and customer experience.

  • Shares trends, common barriers, and customer feedback to inform operational decisions.

  • Supports team-wide initiatives, meetings, and training sessions as required.

  • Attends training and coaching sessions to maintain competence across programs and systems.

  • Contributes to a positive and collaborative team culture by supporting colleagues and sharing best practices.

  • Maintains strong knowledge of services, programs, and system updates.

What you will bring to the role

Required Qualifications:

  • High School diploma or equivalent

  • Bachelor's Degree (Preferred)

  • 2 - 4 years of related work experience

  • Prior experience working in a call center, help desk, or related area required.

  • Ability to type a minimum of 40+ wpm

Preferred Experience:

  • Experience working with a CRM system (e.g., Salesforce).

  • Ability to work in a structured environment with defined metrics and performance expectations.

  • Intermediate use and knowledge of Windows, MS Office Suites, and Web Applications.

  • Technical knowledge of navigating and troubleshooting web-based browsers and browser-based applications.

Note: Eligibility is contingent upon candidates working within a 50-mile radius of Washington, DC.

Remote Work Eligibility

This position is eligible for remote work within the Washington DC / Baltimore metro area only.

Compensation Grade Range

$44,455.00-$52,300.00

Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, as well as internal equity, market, and business considerations.

If a bachelor's degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.

The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, pleasecontact the talent acquisition team.

Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.

BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, orMicrosoft Edge.

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