Assistance Manager Jobs in Waterloo, ON (NOW HIRING)

Who we are

People are at the heart of the Allianz brand. At Allianz, helping people is in our DNA. We believe in being a part of the solution for a better tomorrow, and know that we have a positive impact on people’s lives across the globe. If you are looking to be part of something big, then come join our local family - we want to hear from you! 

About the role

As the relationship manager for some of our key strategic accounts, this role focuses on partner satisfaction, retention and growth, while supporting organizational changes that enhances both the partner and customer satisfaction.  Often viewed as an extension of the Partners own business (and brand) and requires close, daily management and high level of integration with internal stakeholders.

Coaching, directing, and developing staff. Coordinating work activities to achieve operational requirements. Recognizing and recommending operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Approving associate-related activities concerning hiring, training/development, and evaluation of staff performance. 

You are great at:

Managing the day to day account responsibilities through growing revenue, ensuring contractual agreements with Clients (Partners) are met and maintaining a strong relationship with the Client.

• Primary owner for the Client(s) on day to day issues working with various internal departments/teams to ensure exceptional service is delivered and contractual obligations are met/exceeded. Building and maintaining strong relationships across the client organization.
• Developing new business opportunities (RFP’s and organic) and grow the revenue base of existing clients for assigned portfolio. Recommending and presenting new product offerings with the voice of the partner in mind.
• Embracing a partner simplification mindset; creating efficiencies and reducing friction in processes to enhance client and end-customer experience
• Assessing client requests for new product initiatives to determine strategic alignment within the Company’s capabilities and priorities. Includes effectively documenting project deliverables and communicating project decision to the client.
• Coordinating and facilitating program renewal discussions; quarterly and annual business reviews.
• Ensuring quality customer service is delivered and contractual obligations are met and/or exceeded. Resolving client issues. Communicating client information.
• Serving as a liaison (account ambassador) between the Client and internal departments.
• Supporting the implementation of new business or the retiring of terminated business.
• Driving and leading Client visits and meetings; ensuring timely communication and visibility is with purpose
• Leveraging data and insights to inform the client on trends, portfolio assessment, additional value add to shape the overall business and enhance profitability
• Driving transformational efforts with partners

Building a winning culture, with enthusiastic leadership and the ability to communicate and connect with all levels of Associates, members of the business, and other relevant internal or external groups.  Responsible for the attraction, retention, motivation, and engagement of associates. 

• Leading, coaching and developing Associates to ensure efficiency of the team, satisfaction of customers and clients, and to maximize associate performance.
• Holding regular one-on-one and team meetings; driving team engagement.
• Actively managing performance; identifying training needs and providing post-training support.
• Performing other leadership duties, such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time.
• Ensuring effective use of resources and knowledge.

What it takes:

• College/University Degree coupled with a minimum of 5 years’ experience in a client-facing role.
• Minimum 3 years’ leadership experience.
• Attainment of, or working towards, an insurance designation, such as CIP or CEBS is preferred.
• Superior relationship building skills with internal and external parties.
• Demonstrated ability to effectively lead people, get results through others and provide coaching/constructive feedback.
• Superior verbal communication skills, specifically the ability to communicate professionally and articulately via phone, email and in-person with clients and colleagues.
• Previous project management experience preferred.
• Ability to drive change management effectively
• Ability to think creatively and offer solutions to potential objections
• Demonstrated success in establishing and driving service excellence.

What we offer you:

• A competitive total rewards package, including benefits coverage as of your first day of employment, participation in the company’s annual incentive bonus plan, an employer matched retirement plan, tuition reimbursement support, generous paid time off, and much more!
• A Referral Program that rewards you for referring your qualified friends and family
• Employee discounts at a wide variety of retailers and services
• The opportunity to grow with a large, global organization

All successful candidates must be able to pass an Enhanced Reliability Check performed by the Government of Canada.

At Allianz, we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. If you require accommodation at any time during the recruitment process, please call our toll free number at 1-800-461-1079 and ask to speak to a member of the Talent Acquisition team.