Assistance Manager Jobs in Boca Raton, FL (NOW HIRING)

Embark on a Journey That Makes a Difference.

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. Were not just in the business of protectionwere in the business of adventure and peace of mind. Whether its a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, were there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition:

The Benefits Manager will lead the strategic design, implementation, and administration of comprehensive employee benefits programs across Generali Global Assistances North American subsidiaries. Reporting to the VP of Human Resources, this role will ensure that benefits offerings are competitive, cost-effective, compliant, and aligned with organizational goals. The Benefits Manager will serve as a key advisor to leadership, manage vendor relationships, and champion employee education and engagement around benefits.

Chart Your Course:

Strategic Leadership & Program Design

• Develop and execute a long-term benefits strategy that supports talent attraction, retention, and employee well-being.
• Evaluate and recommend enhancements to existing benefits programs, balancing cost control, compliance, and employee satisfaction.
• Lead annual benefits planning, including open enrollment, plan renewals, and vendor negotiations.

Vendor & Compliance Management

• Oversee relationships with benefits vendors, brokers, and consultants to ensure optimal service delivery and cost efficiency.
• Ensure compliance with federal, state, and local regulations (e.g., ACA, ERISA, FMLA, ADA, COBRA), including California-specific requirements.
• Manage audits, reporting, and documentation to maintain regulatory compliance and readiness.

Operational Oversight

• Direct the administration of health, wellness, retirement (401(k)), and leave of absence programs.
• Ensure accuracy of benefits data and systems, including enrollment, eligibility, and billing.
• Lead benefits-related financial operations, including invoice reconciliation and budget forecasting.
• Oversee the administration, governance, and ongoing management of pension and retirement benefit programs, ensuring compliance, accuracy, and alignment with organizational objectives.
• Maintain pension plan documentation, filings, and vendor relationships while supporting employee education and engagement related to retirement benefits.

Employee Engagement & Communication

• Design and deliver comprehensive benefits education initiatives, including onboarding, open enrollment, and ongoing communications.
• Serve as a senior point of contact for escalated employee inquiries and complex claims issues.
• Promote a culture of health and well-being through targeted programs and partnerships.

Team Collaboration

• Collaborate with HR, Finance, Legal, and other departments to align benefits strategy with broader organizational goals.

Your Ticket to Success:

Requirements:

• High School Diploma or Equivalent (GED) required.
• B.A. or B.S. degree in finance/economics/accounting.
• 8+ years of progressive experience in benefits administration
• Deep knowledge of benefits regulations, plan design, and vendor management.
• Strong analytical, communication, and project management skills.
• Proven ability to lead cross-functional initiatives and drive strategic outcomes.

Preferred:

• Experience in a multi-location or global organization.
• Professional certification (e.g., CEBS, PHR, SPHR).
• Proficiency in HRIS and benefits administration platforms.
• Advanced Excel and data analysis skills.

Position Coordinates:

This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.

Explore new horizons apply today!

Dont meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Companys Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.