Role: Subject Matter Expert (SME) – Asset Servicing Specialist
Location: Pittsburgh, PA or NYC, NY (Hybrid)
Duration: Long Term Contract
Role Summary
Role Overview
We are seeking two experienced Asset Servicing Specialists to serve as Subject Matter Experts (SMEs) within our Securities Operations division. In these roles, you will act as a go-to resource for complex asset servicing events, supporting operational teams, driving process improvements, and partnering with technology and business stakeholders across the Eagle platform.
Key Responsibilities:
- Serve as an Eagle platform SME, providing expertise on asset servicing workflows including corporate actions, income processing, and securities settlement
- Process and validate complex corporate action events (mandatory, voluntary, and mandatory with choice) end-to-end within Eagle Investment Systems
- Act as a functional resource for Eagle STAR and Eagle PACE modules, supporting data integrity, reconciliation, and exception resolution
- Partner with technology teams to support Eagle upgrades, patches, and system enhancements, including UAT participation and defect documentation
- Provide guidance and training to junior operations staff on asset servicing best practices and Eagle system usage
- Identify and escalate operational risk items; contribute to root cause analysis and remediation efforts
- Collaborate with fund accounting, custody, and client services teams to resolve asset servicing discrepancies and ensure accurate NAV impact
- Support onboarding of new clients or funds by configuring and validating asset servicing parameters within Eagle
- Contribute to the development and maintenance of standard operating procedures (SOPs), job aids, and training materials
- Participate in cross-functional projects including regulatory initiatives, product launches, and operational transformation programs
Required Qualifications:
- 4–7 years of experience in asset servicing, securities operations, or fund administration within a bank, custodian, or asset manager
- Hands-on working knowledge of Eagle Investment Systems (Eagle STAR, Eagle PACE, or Eagle Data Warehouse)
- Strong understanding of corporate actions lifecycle, income events (dividends, interest, principal), and proxy processing
- Familiarity with securities types across equities, fixed income, and derivatives
- Experience with reconciliation processes and break resolution
- Proficiency in Excel; comfort working with large data sets and exception reporting
- Strong analytical and problem-solving skills with a high attention to detail
- Effective written and verbal communication skills; ability to explain complex processes to both technical and non-technical audiences
Preferred Qualifications:
- Experience with Eagle in a custodian bank or global financial institution environment
- Exposure to SWIFT messaging standards (MT54x, MT56x) and DTC/DTCC processes
- Knowledge of regulatory requirements relevant to asset servicing (e.g., CSDR, SEC Rule 17f-5)
- Prior involvement in system implementation or migration projects on the Eagle platform
- Bachelor''s degree in Finance, Business, Accounting, or a related field
Competencies:
- Subject matter depth with a collaborative, team-oriented approach
- Ability to manage competing priorities in a fast-paced, deadline-driven environment
- Proactive mindset with a track record of process improvement and operational efficiency