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Aspect Contact Center Engineer Jobs (NOW HIRING)

NorthShore

Contact Center Engineer II

Warrenville, IL · On-site

$41.64 - $64.54/hr

Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...

Abbott

Senior Contact Center Engineer

Alameda, CA · On-site

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

Abbott

Senior Contact Center Engineer

Temecula, CA · On-site

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

Abbott

Senior Contact Center Engineer

Alameda, CA · On-site

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

Abbott

Senior Contact Center Engineer

Alameda, CA · On-site

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

CEDENT

Cloud Contact Center Engineer

Lansing, MI

$56.50 - $75.50/hr

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: * Confident in a client ...

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All JobsAspect Contact Center Engineer Jobs

Aspect Contact Center Engineer information

See salary details

$25

$53

$76

How much do aspect contact center engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for aspect contact center engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is the difference between Aspect Contact Center Engineer vs Aspect Contact Center Analyst?

Aspect Contact Center EngineerAspect Contact Center Analyst
Focuses on technical setup, maintenance, and troubleshooting of contact center systemsAnalyzes contact center data to improve customer service and operational efficiency
Requires technical certifications, knowledge of telephony and contact center softwareRequires analytical skills, understanding of customer service metrics, and reporting tools
Works in IT or technical support environments within contact centersWorks in customer service or operations teams, often in a data analysis role

The main difference is that the Aspect Contact Center Engineer handles the technical infrastructure and system issues, while the Aspect Contact Center Analyst focuses on analyzing data to optimize contact center performance. Both roles are essential for efficient contact center operations but serve different functions within the industry.

What is an Aspect Contact Center Engineer?

An Aspect Contact Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting Aspect contact center solutions. These engineers work with software and telephony systems to ensure smooth operation of customer service platforms, including call routing, IVR (Interactive Voice Response), and workforce management tools. They collaborate with IT and support teams to optimize system performance, integrate new features, and resolve technical issues to enhance customer experience. The role requires strong knowledge of Aspect software, networking, and customer service processes.

What are typical challenges faced by Aspect Contact Center Engineers when integrating new communication channels?

Aspect Contact Center Engineers often encounter challenges when integrating new channels, such as chat or social media, into existing contact center platforms. These challenges include ensuring seamless data flow between systems, maintaining consistent customer experience across channels, and troubleshooting compatibility issues with legacy infrastructure. Effective collaboration with cross-functional teams, such as IT and customer service operations, is essential to address these complexities and deliver reliable, scalable solutions.

What are the key skills and qualifications needed to thrive as an Aspect Contact Center Engineer, and why are they important?

To thrive as an Aspect Contact Center Engineer, you need strong knowledge of telephony systems, VoIP, networking, and experience with Aspect software platforms, typically supported by a degree in computer science or equivalent technical experience. Familiarity with tools such as Aspect Unified IP, IVR systems, SQL databases, and certifications like Aspect Certified Professional are highly valuable. Excellent problem-solving skills, communication, and the ability to work under pressure help engineers excel in troubleshooting and supporting complex contact center environments. Mastering these skills ensures reliable system performance, quick issue resolution, and high-quality customer service for organizations relying on contact center operations.
Infographic showing various Aspect Contact Center Engineer job openings in the United States as of June 2026, with employment types broken down into 33% Internship, and 67% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $111,552 per year, or $53.6 per hour.

Contact Center Engineers

Kanak Elite Services Inc

California Hot Springs, CA • On-site

Contractor

Posted 19 days ago

Job description

Role: Three Contact Center Engineer's – AWS Connect  

Location:  Sacramento , CA HYBRID

need candidate with old linkedlin.. 2019-2020-2021 will workable

Overview:
We are seeking experienced Contact Center Engineers with deep expertise in AWS Connect and a strong background in legacy contact center technologies. The ideal candidates will have extensive experience designing, implementing, and managing enterprise-grade contact center solutions in hybrid and cloud environments.

Key Responsibilities:

  • Design, build, and optimize contact center architectures leveraging AWS Connect and related AWS services (Lambda, S3, CloudWatch, etc.).
  • Integrate AWS Connect with CRM platforms such as Salesforce and Zendesk, as well as with custom-built applications.
  • Develop and manage telephony and routing workflows across legacy platforms including Genesys, Avaya, Cisco, and NICE.
  • Script, automate, and enhance system performance using Python and JavaScript.
  • Collaborate with cross-functional teams to deliver secure, scalable, and resilient contact center solutions.
  • Provide technical leadership and guidance around network engineering, unified communications, PSTN/carrier technologies, and CTI/API development.

Required Qualifications:

  • 7–8 years of progressive experience in Contact Center Engineering.
  • Minimum 5 years of hands-on experience developing, implementing, and managing AWS Connect environments.
  • Strong understanding of telephony, voice systems design, and network fundamentals.
  • Proven experience integrating AWS Connect with CRMs and enterprise applications.
  • Proficiency in scripting (Python, JavaScript) and automation within AWS environments.
  • AWS Certified Solutions Architect certification required.

Thanks & Regards,

YOGITA

✉️ Yogita@kanakits.com