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Aspect Contact Center Engineer Jobs (NOW HIRING)

Corning

The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and ...

Artech

Cloud Contact Center Developer

Phoenix, AZ

$50 - $55/hr

Cloud Contact Center Location: Phoenix, AZ - onsite Pay Rate - $50 - $55/hr Introduction Join our team as a Cloud Contact Center Developer, where you will play a pivotal role in designing and ...

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All JobsAspect Contact Center Engineer Jobs

Aspect Contact Center Engineer information

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$25

$53

$76

How much do aspect contact center engineer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for aspect contact center engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is the difference between Aspect Contact Center Engineer vs Aspect Contact Center Analyst?

Aspect Contact Center EngineerAspect Contact Center Analyst
Focuses on technical setup, maintenance, and troubleshooting of contact center systemsAnalyzes contact center data to improve customer service and operational efficiency
Requires technical certifications, knowledge of telephony and contact center softwareRequires analytical skills, understanding of customer service metrics, and reporting tools
Works in IT or technical support environments within contact centersWorks in customer service or operations teams, often in a data analysis role

The main difference is that the Aspect Contact Center Engineer handles the technical infrastructure and system issues, while the Aspect Contact Center Analyst focuses on analyzing data to optimize contact center performance. Both roles are essential for efficient contact center operations but serve different functions within the industry.

What is an Aspect Contact Center Engineer?

An Aspect Contact Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting Aspect contact center solutions. These engineers work with software and telephony systems to ensure smooth operation of customer service platforms, including call routing, IVR (Interactive Voice Response), and workforce management tools. They collaborate with IT and support teams to optimize system performance, integrate new features, and resolve technical issues to enhance customer experience. The role requires strong knowledge of Aspect software, networking, and customer service processes.

What are typical challenges faced by Aspect Contact Center Engineers when integrating new communication channels?

Aspect Contact Center Engineers often encounter challenges when integrating new channels, such as chat or social media, into existing contact center platforms. These challenges include ensuring seamless data flow between systems, maintaining consistent customer experience across channels, and troubleshooting compatibility issues with legacy infrastructure. Effective collaboration with cross-functional teams, such as IT and customer service operations, is essential to address these complexities and deliver reliable, scalable solutions.

What are the key skills and qualifications needed to thrive as an Aspect Contact Center Engineer, and why are they important?

To thrive as an Aspect Contact Center Engineer, you need strong knowledge of telephony systems, VoIP, networking, and experience with Aspect software platforms, typically supported by a degree in computer science or equivalent technical experience. Familiarity with tools such as Aspect Unified IP, IVR systems, SQL databases, and certifications like Aspect Certified Professional are highly valuable. Excellent problem-solving skills, communication, and the ability to work under pressure help engineers excel in troubleshooting and supporting complex contact center environments. Mastering these skills ensures reliable system performance, quick issue resolution, and high-quality customer service for organizations relying on contact center operations.
Infographic showing various Aspect Contact Center Engineer job openings in the United States as of June 2026, with employment types broken down into 33% Internship, and 67% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $111,552 per year, or $53.6 per hour.
Cloud Contact Center Engineer - Webex ( 6 Month Contract)

Cloud Contact Center Engineer - Webex ( 6 Month Contract)

CompassX Group

Louisville, KY • On-site, Remote

$50 - $60/hr

Contractor

Posted 5 days ago

Job description

About Us:
CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects.
With over 15 years of proven results, we've expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.
We are honored to be recognized as a three-time winner of Consulting Magazine's Best Boutique Firms to Work For, and previously recognized as a "Best Place to Work" in Southern California and one of INC.'s 5000 fastest-growing private companies in the U.S.
About the Role:
We're seeking a Cloud Contact Center Engineer (Webex) with deep expertise in enterprise voice, PSTN connectivity, and modern contact center operations to support one of our international Quick Service Restaurant client. In this role, you will be the driving force behind supporting and enhancing their customer-facing voice services. You will directly manage complex call routing, oversee the end-to-end number lifecycle, and optimize Webex Contact Center configurations.
What You'll Do:
  • Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities.
  • Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination.
  • Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes.
  • Core administration and operational support for the Webex Contact Center (WxCC) platform.
  • Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer.
  • Design, deploy, and manage Webex Contact Center pillars:
    • Entry Points
    • Queues
    • Routing Strategies
  • Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation.
  • Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.

What You'll Bring:
  • Proven experience navigating PSTN, SIP, and advanced voice routing concepts.
  • Hands-on experience managing the entire number porting lifecycle (LOA workflows, carrier validation).
  • Direct, demonstrable administration experience within a Webex Contact Center environment.
  • Practical working knowledge of IVR design, queue mechanics, and entry-point routing strategies.
  • Strong, methodical troubleshooting skills spanning both traditional voice infrastructure and cloud contact center ecosystems.

Preferred Skills:
  • Direct experience utilizing Webex Contact Center Flow Designer.
  • Familiarity with deploying skill-based routing matrices and optimizing queue performance.
  • Previous exposure to enterprise voice platform migrations or legacy-to-cloud modernization efforts.

$50 - $60 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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