Ascend Customer Service Jobs (NOW HIRING)

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Job Description

The A&M System strives to maintain a competitive, high-quality benefit package to support the health and wellness needs of our workforce. This includes comprehensive health and welfare insurance plans, additional health and lifestyle programs, and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits

NOTICE - All posted positions are subject to budget approval.

General Summary:

The Philanthropy System Analyst is responsible for working with others in all areas of the Philanthropy Division as well as with IT to identify operational problems and find solutions. The Philanthropy System Analyst will train users, create reports, conduct user acceptance testing and assist the Philanthropy Team to use the Philanthropy System so it provides the greatest ROI.

Responsibilities:

• Create lists, queries and exports to extract data from the Ascend CRM with specific criteria
• Work with IT to develop Ascend CRM to meet the needs of philanthropy users and IT
• Provide user support for Ascend CRM functionality.
• Test new releases/updates and work with Philanthropy leadership in decision making and implementation of changes.
• Develop and recommend data integrity and quality audits for the Ascend CRM to ensure the accuracy of data entry and record coding.
• Develop methods for streamlining data entry and extraction processes within Ascend CRM.
• Develop and document relevant business processes involving Ascend CRM including a data dictionary, code tables and crosswalks for data that exists across multiple systems
• Performs regular data appending procedures from a variety of sources (example: NCOA update and email appends, etc.) following best practices
• Work with Alumni and Annual Giving on appeal standards, tracking appeal performance, etc.
• This document represents the major duties, responsibilities, and authorities of this job and is not intended to be a complete list of all tasks and functions. Other duties as assigned.
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.

Necessary Qualifications:

• Bachelor's degree or equivalent combination of education and experience.

• Four (4) years of related experience.
• Systems Analyst experience.
• Working with end users and IT.
• Knowledge of donor software (example: Raisers Edge, Ascend, Salesforce, etc.).
• Create lists, queries and exports.
• Understanding of data administration and management functions.
• Proficiency in Microsoft Office primary software, particularly Excel for use with data.
• Ability to train, motivate and communicate with staff in a high-volume goal oriented, friendly work environment.
• Ability to maintain confidentiality.
• Ability to learn and effectively use new software.
• Self-Motivated, self-directed, collegial, creative and results oriented.
• Must have an advanced ability to prioritize tasks, schedules and objectives.
• Must be collaborative with a strong commitment to team support and positive customer service.
• Excellent written and verbal communication skills along with strong interpersonal skills and attention to detail.
• Technical understanding of CRM database systems.

Preferred Qualifications:

• Master's degree in computer science or related management field.

• Eight (8) years of related experience.
• Experience in developing and maintaining dashboards for displaying and analyzing data.
• Experience with Ascend, Affinaquest, Salesforce and/or Raisers Edge.
• Fundraising CRM experience.

Applicant Instructions:

Please include the following with your application:

• Cover letter
• Resume
• Three references

Please attach all documents in the attachment box at the bottom of the "My Experience" page before continuing through the application. Please use the "Upload" button to add each document individually. All revisions must be made prior to application submission. If you need assistance with uploading documents, please contact WTAMU Human Resources at hr@wtamu.edu.

Due to budgetary reasons, West Texas A&M University will not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Texas law requires all males age 18 through 25 to be properly registered with the Selective Service System.

Equal Opportunity /Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.