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SECURITY SUPERVISOR – UNARMED

Full-Time | 2nd Shift | Weekend Availability Required

American Services and Protection (ASAP Security) is seeking a professional, dependable, and experienced Unarmed Security Supervisor to join our operations team.

This is a hands-on leadership position responsible for supervising security officers, coordinating staffing and call-off coverage, conducting site inspections, communicating with clients, and helping ensure assigned posts remain properly staffed and operating according to company and client expectations.

The ideal candidate is proactive, organized, professional, emotionally intelligent, and comfortable making decisions in a fast-paced security environment.

American Services and Protection (ASAP Security) is a Columbus, Ohio-based security company with more than 20 years of experience providing professional armed and unarmed security services throughout Ohio. We serve government agencies, businesses, commercial properties, schools, organizations, and other clients with an emphasis on professionalism, reliability, responsive service, and strong leadership.

Our supervisors play an important role in maintaining the high standards our clients expect and providing our officers with the leadership, accountability, and support they need to succeed.

The Unarmed Security Supervisor is responsible for overseeing assigned security personnel and helping manage day-to-day field operations.

This position requires someone who is comfortable moving between client locations, responding to staffing needs, conducting inspections, addressing employee performance concerns, and maintaining professional communication with both clients and security officers.

This is not strictly an office position. The supervisor must be willing to work in the field and respond when operational needs arise.

• Supervise assigned Security Officers

• Coordinate officer scheduling and staffing

• Respond to call-offs and assist with securing shift coverage

• Conduct routine and unannounced site inspections

• Verify officers are following post orders, company policies, uniform standards, and client expectations

• Train, coach, support, and evaluate security personnel

• Address employee performance concerns in a professional and timely manner

• Document performance issues and assist management with disciplinary actions when necessary

• Communicate with clients regarding questions, concerns, staffing, and officer performance

• Respond promptly to client feedback

• Complete accurate site inspection reports, activity reports, incident documentation, and other required records

• Communicate important site information to management and assigned officers

• Assist with emergencies, staffing shortages, and other operational concerns

• Help ensure assigned posts remain properly staffed and covered

• Support new officer training and site orientation

• Maintain professional working relationships with clients, officers, and management

• Provide leadership and direction while maintaining accountability and professionalism

• Use scheduling systems, mobile applications, and electronic reporting platforms as required

• Previous supervisory or management experience required

• Previous security experience required

• Strong leadership and decision-making skills

• High emotional intelligence and professionalism

• Self-motivated and able to work with limited supervision

• Excellent verbal and written communication skills

• Strong attention to detail

• Strong organizational and time-management skills

• Comfortable managing multiple responsibilities in a fast-paced environment

• Able to handle employee concerns and difficult conversations professionally

• Comfortable communicating directly with clients

• Comfortable using scheduling systems, mobile applications, and electronic reports

• Dependable, organized, and team-oriented

• Willing and able to travel between assigned locations

• Able to respond calmly and professionally during emergencies or staffing challenges

Applicants should meet the following experience requirements:

• Security experience: 2 years

• Supervisory experience: 1 year

• Customer service experience: 1 year

• Scheduling experience: 1 year

• Security scheduling experience strongly preferred

Applicants must meet the following requirements:

• 21 years of age or older

• High school diploma, GED, or higher education

• Valid driver's license with an acceptable driving record

• Reliable working smartphone

• Ability to pass a criminal background check and any required employment screening

• Legally authorized to work in the United States

• Ability to travel locally between assigned client locations

• Professional appearance and demeanor

• Dependable attendance and punctuality

• Ability to work weekends and maintain schedule flexibility

ASAP Security offers eligible employees:

• Health insurance

• Life insurance

• Employee referral program

Ready to take the next step in your security leadership career?

Qualified candidates should apply directly through this job posting and submit a current résumé highlighting their security, supervisory, scheduling, customer service, and leadership experience.

ASAP Security is an Equal Opportunity Employer.