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Job Title Hard Armor Inside Sales Support

Reports to International Inside Sales Manager

Type of Position

Full-time

Exemption Status

Exempt

Summary

The Hard Armor Inside Sales Representative is responsible for generating revenue and supporting customers in Domestic, International & Federal law‑enforcement. This role focuses on managing inbound inquiries, providing product recommendations, and guiding customers through the purchasing process for hard armor products including ballistic plates, shields, helmets, and protective solutions. The position requires strong product knowledge, accuracy, and the ability to communicate clearly with both technical and non‑technical customers.

Essential Duties and Accountabilities:

1. Oversee the full product lifecycle from concept to end-of-life for hard armor lines.

2. Define and execute product strategies that align with customer needs, market demands, and organizational objectives.

3. Collaborate with R&D, Sales, Marketing, and Engineering to develop and refine product roadmaps.

4. Maintain deep knowledge of industry standards (e.g., NIJ) and ensure compliance across all products.

5. Works closely with Sales Representatives on a daily basis.

6. Address real-time production issues and bottlenecks, making rapid decisions to minimize downtime and meet delivery goals.

7. Ensure that customer orders are completed on time, within budget, and meet or exceed quality standards.

8. Provides Hard Armor product sheets and specifications upon request.

9. Monitors bid postings and ensure Sales Representatives are aware of bids in their assigned territory.

10. Reviews bidding requirements and summarizes for Sales Representatives.

11. Following up with Customers as needed from proposal/bid to order.

12. Supports senior sales personnel as needed.

13. Works with Customer Service personnel to ensure accuracy of orders.

14. Independently manages smaller accounts under Sales Representatives supervision.

15. Submits sample requests and follow them through the order entry and production process.

16. Routinely works directly with distributors and end users in support of sales efforts.

17. Works with production personnel to expedite orders when necessary.

18. Monitors custom orders from engineering through production, assembly and shipping to verify end user requirements for product and timeframes are met.

19. Anticipates potential problems with orders and works to avoid them.

20. Responsible for working according to the company’s safety and quality standards.

21. Maintains a safe and clean work area.

22. Perform other related duties as required and assigned.

Competencies:

Cognition: Processes thoughts and experiences effectively from decision making to innovative thinking, analysis, judgments and problem solving. This includes examining information to draw conclusions, developing creative ideas and perspectives, making informed decisions considering all the facts, goals, constraints and risks associated and resolving difficult challenges.

Communication: Communicates clearly with others avoiding ambiguity in all aspects of communication from speaking to writing, listening, and reading. This includes expressing ideas and facts orally and in writing, understanding and learning from what others say and grasping the meaning of written information.

Interaction with Others: Communicating and reacting with co-workers appropriately to maintain a professional environment. This includes encouraging others and furthering Company objectives, building constructive working relationships consisting of acceptance and respect, promoting cooperation and commitment within a team to achieve goals and embracing a work environment that appreciates diversity.

Personal Effectiveness: Incorporating all personal resources to achieve work objectives the most efficiently from accountability to adaptability, customer and safety focus and continual learning. This includes taking responsibility for actions, quality and timeliness of work, adjusting to changing business needs, conditions and work responsibilities, maintaining customer satisfaction with the products offered by the company, adhering to all workplace standards, regulations and practices and showing an ongoing commitment to self-improve.

Management: Structures and directs others to ensure Company goals are met by coaching, leading, organizing and self-managing. This includes supporting all co-workers’ growth by giving feedback, instruction and encouragement for them to better succeed. This also includes promoting Company objectives and demonstrating the way to achieve them, coordinating ideas, prioritizing tasks by importance and deadline, keeping a quick pace without sacrificing quality, maintaining composure in stressful situations and tactfully handling challenges or tense interpersonal situations.

Qualifications

• Bachelor’s Degree or minimum of three (3) years sales, military, police or protective solutions industry experience.
• Proficient in operating various word-processing software, spreadsheets and database programs.
• Ability to create, compose and edit written materials.
• Ability to work independently, find solutions to problems, interact directly with Customers while always maintaining a positive impression of the Company.
• Effective technical writing skills, strong interpersonal and communication skills both written and verbally.
• Must be able to present in meetings and large committees.
• Must read, write and understand Basic English.
• Must be authorized to work in the USA.

Physical Demands and Working Conditions

• Requires sitting for a prolonged period.
• Requires dexterity and coordination to handle files, boxes and materials.
• Requires minimum reaching for items above and below desk level.
• Requires strength, coordination and vision to use keyboard and video display terminal for prolonged periods.

§ Requires walking, bending, stooping, pushing, pulling, and lifting up to 25 lbs. unassisted.

§ Requires repetitive movements with fingers, hands, wrist, and arms.

§ Requires traveling when needed.