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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Data Cloud Senior Technical Architect in Specialized Delivery is a demonstrated thought leader in the technical and functional application of Data 360 (fka. Data Cloud) with cross-industry experience. Ideally, they are a seasoned data-focused architect who understands the Salesforce platform and has proven success in helping customers unlock data and insights. They are seasoned in technical and functional aspects of complex Customer engagements and consistently deliver successful Data 360 focused projects and drive strategic transformations for our top Customers. .

This role is in CSG Professional Services and is a part of the Emerging Specialized Delivery team. Senior Technical Architects deliver best in class complex technical solutions to meet the Customer's business and technical requirements. They focus on the following domains: Data 360, scripting, data management, and integrations. Senior Technical Architects lead the evaluation of options and subsequent presentation and education of the Customer/Partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution. They proactively assess and shape the customer's technical landscape, while partnering with account and delivery leadership to identify and grow new business that align to with Customer success. Being a part of the Emerging Specialized Delivery team, this role will also serve as a growth multiplier to Data 360 talent in Professional Services, supporting and collaborating with cross-functional teams on knowledge sharing, reusable assets, building best practice and other talent development activities related to this high demand area of the business.

KEY RESPONSIBILITIES

• Serve as a Subject Matter Expert for Data 360, internally and with Customers.

• Act as a strategic advisor helping to unlock data from customers' various enterprise systems.

• Help/exceed Customer goals and metrics while providing insights on Data 360 best practices.

• Ability to work independently and be a self-starter.

• Deliver high client satisfaction (CSAT) scores by ensuring value is realized through each engagement.

• Manage multiple strategic clients simultaneously to meet/exceed utilization target.

• Become recognized as a valuable and trusted advisor by our Customers and other members of the Data 360 community, and continue to build a reputation for excellence in Professional Services.

• Collaborate with the Go-to-Market team to drive continued growth of services, and expansion within accounts assigned.

• Maintain a high degree of expertise on the rapidly evolving product roadmap and the broader data platform landscape through continuous self-directed learning.

QUALIFICATIONS & SKILLS

• Relevant Salesforce Data 360 experience or equivalent Customer Data Platform experience, e.g. Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, Treasure Data, etc.

• Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus (Data 360 Consultant, AI Specialist, Data Architect, Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)

• Data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, Marketing Databases (e.g. Adobe)

• Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure

• Data Architect skills and experience such as data profiling, data quality analysis, experience with MDMs and fuzzy matching conventions a plus

• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and create sophisticated diagrams and documents

• Strong desire and aptitude to learn new technologies quickly and thoroughly

• Expertise in gathering and analyzing information related to data integration, subscriber management, and identity resolution

• Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data is a plus

• Demonstrated ability to influence a group audience, facilitate solutions and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive-level requirement gathering sessions and solution presentations

• Knowledge of Data Governance and Data Privacy concepts and regulations is a plus

• BA/BS degree or foreign equivalent

• Willingness to travel when needed (expected to be less than 50%)

REQUIRED QUALITIES

• PASSION: Passionate about Customer Success.

• BEGINNER'S MIND: Always learning; approaches each interaction with an open mind; great listener and hands-on.

• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.

• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.

• STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.

• TEAM PLAYER: Proficient at collaboration and working with members of a team.

• URGENCY: Ability to move fast and drive business value and results.

• TRUST: Trusts the company's core values; shows integrity, transparency, and reliability.

• ADAPTABLE: Excels in high levels of uncertainty and change.

• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $207,800 - $285,800 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.