Arabic Customer Service Jobs in Arizona (NOW HIRING)

Terros Health is pleased to share an exciting and rewarding opportunity for a Lead Registered Nurse working at our Priest Drive Recovery Health Center location in Tempe, AZ. 

Terros Health is a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for nearly 60 years. We help people live their lives in recovery and we save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. Together, we are Inspiring Change for Life!

If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!  

Terros Health is hiring an Arizona Licensed RN for our Lead Registered Nurse position in Tempe, AZ. 

Location:  Near Loop 202/ Priest Dr

Schedule: Full-Time, 40 hours/week

SMI Experience Preferred

 SMI

Competitive Compensation: 

$86,000-$93,000 Annually depending on years of RN experience and education

Additional Language Differential Pay Available: Spanish, Vietnamese, Korean, Arabic, Farsi, Swahili or ASL

 = $2/hour (Approximately $4160 Annually)

Full Benefits, including 401K

Generous PTO/PST (4+ weeks in Year 1) PLUS Holidays

Duties include: 

• The Lead RN carries a reduced case load to allow for supervision/admin time
• Works collaboratively with site operational and clinical leaders and other leadership to ensure an efficient workflow.
• Communicate & coordinate changes in workflow or services to the medical assistants and the providers.
• Serves as a member of the site management team working collaboratively with the leadership. Helps the Director of Nursing and  to ensure effective coordination and communication with the site nursing staff. Also, records potential barriers to quality nursing care and with Medical Director, find solutions to overcome those barriers.
• Ensures initial and ongoing competencies for Medical Assistants and Nurses. Manages training records for the MAs. Collaborates with other Lead RNs across the agency to implement these trainings and competencies.  
• Clinically supervises all RN’s and Contract RN’s working at their site. This includes participating in performance reviews. 
• Lead Registered Nurse will address clinical performance and administrative performance, being available for clinical consultation and support, participation in peer reviews, grand rounds, monitoring activities, and corrective action plans as required. These, intended to address the delivery of quality nursing and identified standards of practice.
• In coordination with the Director of Nursing, participates in the recruiting of onsite nursing staff, orienting and mentoring new nursing staff members to general nursing and site-based job performance expectations and standards of practice; as well as with retention efforts. 
• Screen and monitor patients for medical problems/side effects. Manages the medication system at the site, ensuring that documentation of patient visits, medication administration and services are recorded in accordance with policies, procedures, and clinical protocols on same date of service.
• Responsible for promoting and role modeling practice according to the recovery model; known as  practice engagement skills, including motivational interviewing and ensures that all nursing staff assist patients to define and achieve their own recovery goals.
• Takes full responsibility for the integrated treatment services for members coordinates care with ACT team members and other providers to ensure member’s needs are met and the member continues to receive treatment in the community to the greatest extent possible.
• Works with informal support system with or without the member present to provide clinical skills training to increase informal supports, family, landlords, employer etc.)
   

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance

• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential

• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually

• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program

• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

• Registered nurse with the Arizona State Board of Nursing
• One (1) year prior experience in psychiatric setting and/or working with members receiving behavioral health services; experiencing working within psychiatric crisis and/or with members with serious mental illness preferred.
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members. Good communication skills, evidenced by a non-judgmental approach, effective listening, and positive interactions. Strong understanding of substance use, addiction, and recovery principles. Knowledge of chronic conditions experienced by those with serious mental illness preferred.
• Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record, NextGen preferred
• Must have valid Arizona driver’s license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health’s driving policy
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test and Drug Screen
• Background Check