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Software Development Support Analyst
About Kaimetrix, L. L. C. At Kaimetrix, we deliver complete IT solutions and bring together complex and often siloed services - increasing the value of IT through a holistic, end-to-end approach. We combine real data with expert insights to help organizations modernize, streamline operations, advance IT initiatives, and achieve mission success for federal civilian, defense, and intelligence agencies. Our core capabilities include cybersecurity, data operations, end-user support, IT management, software development, systems engineering, process improvement, and technical advisory. We believe our greatest asset is our people. We invest in our team’s growth, empower them with autonomy and accountability, and offer meaningful work that supports mission-focused agencies while advancing your career. Join us if you’re looking to do impactful work, develop professionally, and be part of a culture that values continuous improvement, metrics-driven performance, and exceptional service. Benefits Summary: Kaimetrix offers a comprehensive benefits package that includes medical, dental, and vision insurance; company-paid short-term and long-term disability coverage; company-paid life and AD&D insurance with additional voluntary options; a 401(k) and Roth retirement plan with employer matching; paid time off that increases with tenure; 11 paid federal holidays; FSA and HSA options; commuter benefits; annual education reimbursement for approved training and certifications; employer-paid identity protection; and optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity. Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. About the role Kaimetrix is seeking a Software Development Support Analyst to support the ongoing operations, maintenance, and enhancement of the Air Force Review Boards Agency (AFRBA) Case Management, Tracking, Analysis, and Reporting System (CMTARS). This role supports evolving mission and business requirements by designing, developing, testing, and implementing software enhancements within a secure DoD cloud environment. The Software Development Support Analyst works closely with AFRBA stakeholders, end users, and the Configuration Control Board (CCB) to ensure all enhancements are secure, compliant, fully tested, and integrated seamlessly across the OpenText technology stack. What you'll do Design, develop, enhance, debug, and implement software components and modules for the CMTARS application
Modify existing application functionality to meet changing AFRBA requirements using commercial best practices
Address system integration, interface, compatibility, and platform issues across the OpenText technology stack
Collaborate with project teams and end users to validate functional and technical requirements
Document and track change requests, enhancements, and software defects in coordination with AFRBA
Participate in Configuration Control Board (CCB) reviews and present proposed changes for approval
Perform full regression testing to ensure enhancements operate correctly within the overall application
Develop and execute test scripts and test plans for software changes
Produce test results and discrepancy/incident reports following test events
Support deployment activities and ensure approved changes are ready for release
Develop and maintain technical documentation for custom components and enhancements
Provide subject matter expertise in OpenText products and integrated application components
Ensure all development activities comply with DoD cybersecurity, accreditation, and STIG requirements Qualifications Minimum of five (5) years of experience providing software development support in a DoD environment
Minimum of five (5) years of demonstrated experience with OpenText AppWorks implementation
Experience developing and supporting custom components within OpenText‑based solutions
At least five (5) years of experience coding with Marionette and JavaScript
Experience supporting software development life cycle (SDLC) activities, including design, testing, and deployment
Experience performing regression testing and documenting test results
Security+ certification (DoD 8140 compliant)
Strong troubleshooting, documentation, and communication skills
Ability to work collaboratively with technical teams and government stakeholders
NACI Clearance Preferred Qualifications
OpenText AppWorks certification (version 24.0 or earlier supported versions)
Experience integrating OpenText AppWorks with Content Server, OTDS, and other OpenText products
Experience supporting applications hosted in AF Cloud ONE or Azure‑based DoD cloud environments
Familiarity with Configuration Control Board (CCB) processes and change management
Experience supporting mission‑critical case management or electronic document management systems