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Apprentice Field Service Engineer Chemistry Jobs in Rochester, NY

DMG MORI USA, INC

Service Engineer

Rochester, NY · On-site

$83K - $110K/yr

Service Engineer Reports to : Service Expert Coordinator Location : DMG MORI TC Hours : Monday ... Bachelors or Associates Degree in technical related field of study preferred. * 3-5 years of ...

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Apprentice Field Service Engineer Chemistry information

See Rochester, NY salary details

$36K

$70.3K

$104.1K

How much do apprentice field service engineer chemistry jobs pay per year?

As of Sep 4, 2026, the average yearly pay for apprentice field service engineer chemistry in Rochester, NY is $70,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $83,400.00 per year, depending on experience, location, and employer.

What is an apprentice field service engineer in chemistry?

An Apprentice Field Service Engineer in Chemistry is a trainee who supports the installation, maintenance, and repair of scientific equipment and systems used in chemical laboratories or industrial settings. They work under the supervision of experienced engineers, learning how to troubleshoot technical issues, calibrate instruments, and provide technical support to customers. The apprenticeship typically combines on-the-job training with classroom learning, helping individuals gain both practical skills and theoretical knowledge needed for a career in field service engineering within the chemical industry.

What are the key skills and qualifications needed to thrive as an apprentice field service engineer in chemistry?

To thrive as an Apprentice Field Service Engineer in Chemistry, you need a basic understanding of chemistry, troubleshooting skills, and a relevant technical qualification such as an associate degree or vocational training. Familiarity with laboratory instrumentation, calibration tools, and common service management software is typically required. Strong problem-solving abilities, effective communication, and a willingness to learn help you stand out in this hands-on, customer-facing role. These skills ensure accurate maintenance of equipment, reliable technical support, and positive client relationships, which are vital for success in the field.

What are some common challenges faced by an apprentice field service engineer in chemistry and how can they be managed?

As an Apprentice Field Service Engineer in Chemistry, you may encounter challenges such as adapting to diverse laboratory environments, troubleshooting complex instrumentation issues, and managing a dynamic travel schedule. Learning to quickly understand client needs and maintaining strong communication with both clients and your technical team are essential for success. Proactive time management and a willingness to seek guidance from experienced colleagues can help you overcome these hurdles and build confidence in the field.

What is the difference between Apprentice Field Service Engineer Chemistry vs Field Service Engineer Chemistry?

AspectApprentice Field Service Engineer ChemistryField Service Engineer Chemistry
QualificationsBasic technical diploma or equivalent, on-the-job trainingRelevant technical degree or certification, more experience required
Work EnvironmentSupervised field visits, training settingsIndependent field service tasks, client interaction
ResponsibilitiesAssisting with service tasks, learning proceduresPerforming maintenance, troubleshooting, and repairs

The Apprentice Field Service Engineer Chemistry is an entry-level role focused on training and gaining experience, while the Field Service Engineer Chemistry involves more independent work and technical responsibilities. Both roles require relevant certifications and work in similar environments, but the level of expertise and independence differs.

What are popular job titles related to Apprentice Field Service Engineer Chemistry jobs in Rochester, NY?

For Apprentice Field Service Engineer Chemistry jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Apprentice Field Service Engineer Chemistry jobs?

Cities near Rochester, NY with the most Apprentice Field Service Engineer Chemistry job openings:

Apprentice Field Service Engineer Chemistry jobs near you

Service Engineer

DMG MORI USA, INC

Rochester, NY • On-site

$83K - $110K/yr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.

  • Create and update documentation of technical information and generate reports related to service activities.

  • Assist and train Customer's Service Engineers on the installation and maintenance of newer product lines.

Job description


Title: Service Engineer

Reports to: Service Expert Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 50%

Annual Base Salary Range: $83k+ (variance in base salary offer will depend on experience level/skill set)

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.  

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

  • Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
  • Creating and updating documentation of technical information.  
  • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
  • Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
  • Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
  • Other duties as assigned.

Minimum Requirements: 

  • Bachelors or Associates Degree in technical related field of study preferred.
  • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
  • Good verbal and written communication skills with exceptional customer service orientation.
  • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook. 
  • Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
  • Minimum of 50% travel in multi-state region; drive or fly depending on distance.  Employee is expected to work at the Technical Center when not visiting customers.


Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office. 



Physical Demands: 

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs. 


We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening