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Apprentice Call Center Manager Jobs in Hamilton, ON

Service Manager - 1861593

Ottawa, ON · On-site

$90K - $130K/yr

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec ... You will be leading a team of service technicians and service call centre employees in a fast paced ...

Keep records of conversations in our call center database (CRM) in a comprehensible way * Meet personal/team qualitative and quantitative targets What You Bring to the Table: * Outbound and/or ...

Keep records of conversations in our call center database (CRM) in a comprehensibleway * Meet personal/team qualitative and quantitativetargets What You Bring to the Table: * Outbound and/or Inbound ...

Keep records of conversations in our call center database (CRM) in a comprehensibleway * Meet personal/team qualitative and quantitativetargets What You Bring to the Table: * Outbound and/or Inbound ...

Keep records of conversations in our call center database (CRM) in a comprehensible way * Meet personal/team qualitative and quantitative targets What You Bring to the Table: * Outbound and/or ...

... centre experience with at least 3 years of supervisory experience * Superb analytical skills to plan call cadence to reach prospects efficiently, and create efficient processes * Ability to manage ...

... call-centre or queue driven B2B experience preferred. * Proficient in Microsoft Office, especially Excel. * Strong communicator with excellent time management and organizational skills. Benefits

New

... call-centre or queue driven B2B experience preferred. * Proficient in Microsoft Office, especially Excel. * Strong communicator with excellent time management and organizational skills. Benefits

New

Showing results 21-40

Apprentice Call Center Manager information

What is the difference between Apprentice Call Center Manager vs Call Center Supervisor?

AspectApprentice Call Center ManagerCall Center Supervisor
CredentialsOn-the-job training, basic customer service experienceExperience in call center operations, sometimes certifications
Work EnvironmentTraining setting, entry-level environmentSupervisory role overseeing daily operations
Employer UsageTraining programs, entry-level positionsEstablished call centers, customer service teams
Search IntentLearning about entry-level management rolesManaging call center teams, operational oversight

The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.

Webber - Seasonal Equipment Operator Call-In - Duffs - Infrastructure Management

Ferrovial

Hamilton, ON • On-site

CA$26.50 - CA$28.50/hr

Full-time

Re-posted 7 days ago


Job description

Join Ferrovial: Where Innovation Meets Opportunity

Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people's lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy.

Founded in 1963, Webber, part of Ferrovial Construction, is a leading construction company that specializes in heavy civil, waterworks, energy and infrastructure management and is dedicated to safely providing intelligent solutions to its clients and community. Webber is headquartered in Houston, Texas, with offices and projects in the United States and Canada. Webber supports a wide range of project models to meet client needs, including traditional design bid build, design build, alternative delivery models and public private partnership (P3) solutions. Webber also has an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges using field experience, innovative construction methods and BIM technology. As a subsidiary of Ferrovial, Webber has access to a global network of skilled engineers, best-in-class technology and vast resources.

Why Ferrovial?

  • Global presence, local impact: Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference.
  • Collaborative excellence:Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued.
  • Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation.
  • Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth.
  • Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health.
  • Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency.
Job Description:

Position Summary

The incumbentis responsible formaintainingcontracted assets (roadways, medians, signs, guardrails, fences, bridges, tunnels, vegetation, etc.) through operation/use of heavy equipment, particularly during seasonal needs (i.e.snow plowoperations), and any other needs per the contract requirements. This position requires a highly developed sense of safety awareness and perceptive ability. You must have the ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss,injuryor accident. You must be able to communicate withco-workerssafety instructions. You must be able to think clearly and focus on your safety in your immediate surroundings, while using tools and equipment, while driving or operating equipment. You willbe requiredto wear Personal Protective Equipment (PPE)appropriate toyour job.
The pay range for this position is $26.50 to $28.50 per hour, depending on experience and qualifications.

Primary Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential dutysatisfactory. The requirements listed below are representative knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Responsibilities and Key Deliverables

For Winter Season- Removal of snow and ice by using snow removal and/or sanding equipment, including salting and other seasonal maintenance on roads, bridges, etc.

For Summer Season- this role willmaintainand repair highway and other surfaces including signs, guardrails, fence, lighting, potholes, striping,addingor replacing reflectors,litterand debris removal

As Required

  • Traffic control setup and removal

  • Transport crew and equipment to work sites

  • Required to be available for emergency response rotations as needed for overtime, evenings, weekends, and holidays.

  • All other duties as assigned.

Knowledge, Skills & Abilities

  • Effectively communicate (in English); both orally and in writing with co-workers and supervisor.

  • Perform basic mathematical functions.

  • Consistently follow all policies and procedures.

  • Understand instructionsfurnishedin written, oral, or diagram form, and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manuals

  • Must be capable of working in an environment in which demands and priorities change rapidly.

  • Work with hand and power tools, traffic control devices and mobile equipment such as tractors, graders, mowers, sweepers,augersand other types of equipment used for surface and right of way maintenance and repair.

Education and Experience

  • High School Diploma or equivalent

  • 1+ years related work experience in related construction, road maintenance,commercial/industrial repair, operating equipment through use of DZ license.

Certifications and License:

  • Valid Ontario Class DZ driver's license and acceptable driving record / AZ license a plus!

Work Conditions/Physical Demands

Physical Demands

  • The employee is regularly required to stand; sit; walk on a wide range of surfaces; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, and talk or hear. Ability tolift upto 50 pounds unassisted,Usemanual and powered pneumatic, hydraulic,gas, and electric powered tools and equipment. Vision abilities includeclose and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

  • While performing the duties of this job, the employee is routinely exposed to outside weather conditions including extreme heat and cold.The employee is occasionally exposed to wet and/or humid conditions; high precarious places; fume or airborne particles.Frequent exposure to toxic or caustic chemicals, frequent exposure to insects and infrequent exposure to reptiles/rodents, the noise level in the work environmentusuallymoderate but on occasion can be more than moderate.

The Statementshereinare intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties and skillsrequired ofpersonnel classified. Furthermore, they do notestablisha contract for employment and are subject to change at the discretion of the employer.

Webber Infrastructure ManagementCanada Limited, a Webber Group Company, is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation that you mayrequire. Information received relating to accommodation will be addressed confidentially

Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here!

Webber, a Ferrovial company, and its group of companies, are equal opportunity employers. We treat all job applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a "Protected Class"), or any other protected class in accordance with applicable laws.

#WeAreFerrovial