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Apprentice Call Center Manager Jobs in Nevada (NOW HIRING)

This role is responsible for managing incoming calls, coordinating patient and determining which ... Minimum of one year of customer service, healthcare intake, medical office, call center, or durable ...

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Apprentice Call Center Manager information

What is the difference between Apprentice Call Center Manager vs Call Center Supervisor?

AspectApprentice Call Center ManagerCall Center Supervisor
CredentialsOn-the-job training, basic customer service experienceExperience in call center operations, sometimes certifications
Work EnvironmentTraining setting, entry-level environmentSupervisory role overseeing daily operations
Employer UsageTraining programs, entry-level positionsEstablished call centers, customer service teams
Search IntentLearning about entry-level management rolesManaging call center teams, operational oversight

The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.

What are the most commonly searched types of Call Center Manager jobs in Nevada? The most popular types of Call Center Manager jobs in Nevada are:

CALL CENTER REPRESENTATIVE Las Vegas, NV, US

ESR Healthcare

Las Vegas, NV โ€ข On-site

$15.50 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago


Job description


CALL CENTER REPRESENTATIVE
Las Vegas, NV, US
30+ days ago
Requisition ID: 2044
Apply
Salary:
$17.50 Annually
Position Summary
The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls.
Competitive compensation, with annual merit increases
Company sponsored PPO medical plan and buy-up option, vision and dental plans
403(b) retirement plan with employer match
Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
Company paid life/AD&D and long term disability policies
Essential Duties and Responsibilities
Provides exceptional customer service to both internal and external customers
Monitors and directs incoming and outgoing calls in a timely manner
Schedules, reschedules, cancels, and confirms appointments accurately
Coordinates walk-ins and triaging with clinic staff
Blocks provider schedules as requested by call center and/or clinic supervisor
Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility
Completes appropriate patient documentation in electronic medical records.
Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
Alerts for ways to improve customer service, improve patient flow
Attend required meetings and participate in committees as requested.
Required Qualifications
High school diploma or general education degree (GED)
6 months experience in a customer service role
Strong communication skills including written and verbal communication
Preferred Qualifications
English/Spanish fluency
Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
Previous experience using a multi-line phone system
Ability to manage time effectively
Working Place:
Las Vegas, NV, USA
Company :
ESR Healthcare