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Application Technical Analyst Jobs in Washington

Knak Digital

Technical Business Analyst

Washington, DC · On-site

An established sports retail and e-commerce company is hiring a Technical Business Analyst to sit ... Working knowledge of web application architecture, LAMP stack familiarity is a plus * Sharp ...

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Application Technical Analyst information

What is an application technical analyst?

An Application Technical Analyst is a professional responsible for maintaining, supporting, and optimizing software applications within an organization. They analyze technical issues, coordinate with users and developers, and ensure applications run smoothly and efficiently. Their role often includes troubleshooting, performing upgrades, and implementing new features or updates in collaboration with IT teams. Application Technical Analysts play a crucial part in bridging the gap between end-users and technical teams, ensuring that business applications meet operational needs.

What is the difference between Application Technical Analyst vs Application Support Specialist?

AspectApplication Technical AnalystApplication Support Specialist
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like ITIL or vendor-specific certificationsSimilar credentials; often includes certifications in specific applications or platforms
Work EnvironmentAnalyzing technical issues, implementing solutions, working closely with development teamsProviding user support, troubleshooting, and resolving application issues for end-users
Employer & Industry UsageUsed in IT departments across various industries, especially in finance, healthcare, and techCommon in customer service, IT support, and enterprise application teams

The Application Technical Analyst focuses on technical analysis, system integration, and implementing solutions, while the Application Support Specialist primarily handles end-user support and troubleshooting. Both roles require similar credentials and are vital in IT environments, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as an application technical analyst?

To thrive as an Application Technical Analyst, you need a strong understanding of software applications, troubleshooting, and systems analysis, often backed by a degree in computer science or a related field. Experience with database management systems, ticketing platforms (like ServiceNow or JIRA), and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals is valuable. Analytical thinking, effective communication, and problem-solving abilities help you excel in diagnosing issues and collaborating with cross-functional teams. These skills are crucial for ensuring optimal application performance, timely issue resolution, and alignment with business needs.

How does an application technical analyst typically collaborate with other departments to resolve software issues?

As an Application Technical Analyst, you will regularly work alongside teams such as software development, quality assurance, and business operations. When troubleshooting application issues, you’ll often act as a liaison—gathering detailed information from end-users, communicating with developers to identify root causes, and coordinating with IT support to implement solutions. This cross-departmental collaboration is key to ensuring that application problems are resolved swiftly and that system improvements align with business needs. Strong communication and teamwork skills are essential for success in this aspect of the role.
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Application Technical Analyst jobs near you

Technical Business Analyst

Knak Digital

Washington, DC • On-site

Full-time

Posted 5 days ago

Job description

An established sports retail and e-commerce company is hiring a Technical Business Analyst to sit between the Product Owner, business stakeholders, and the dev team. This is a support role, not a Product Owner seat, the goal is to remove ambiguity so developers spend their time building instead of chasing down what a ticket actually means.

What you'll do

  • Run workshops and stakeholder interviews to turn high-level requests into clear, actionable requirements
  • Write user stories and acceptance criteria in testable formats (Given/When/Then)
  • Break large features into developer-ready tasks and support backlog grooming
  • Serve as the first point of clarification for developers instead of routing every question back to the business
  • Work with QA to make sure test cases actually match the acceptance criteria
  • Flag edge cases, dependencies, and integration risks before they hit development
  • Maintain documentation, workflows, and user flows so the team isn't relying on tribal knowledge

What you need

  • Experience as a Business Analyst or Technical Analyst on software development projects
  • Strong grasp of Agile (Scrum, Kanban)
  • Comfortable writing user stories and testable acceptance criteria
  • Hands-on with Jira, Azure DevOps, or similar backlog tools
  • Can build user flows or process diagrams in Figma, Lucidchart, or Miro
  • Working knowledge of web application architecture, LAMP stack familiarity is a plus
  • Sharp attention to detail, good at catching gaps before they become dev problems

Nice to have

  • Experience working with QA on test plans or UAT
  • Familiarity with UML or BPMN diagrams
  • Exposure to API-driven systems or e-commerce platforms
  • Experience working across multiple stakeholders on complex integrations