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Application Support Analyst Jobs in Toronto, ON (NOW HIRING)

TMX Group

Graduate Support Analyst

Toronto, ON · Hybrid

You will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role ...

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

Citi

Equites Pre-Trade Production Support

Mississauga, ON · Hybrid

CA$94K - CA$141K/yr

... Application Support Analyst to join our global Equities Derivatives Pre-trade Technology team at the Assistant Vice President (AVP) level. This is a critical role responsible for ensuring the ...

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

Alquemy

Automation Support Analyst

Toronto, ON · Hybrid

Automation Support Analyst Contract Downtown Toronto (Hybrid) Full-time We are seeking an Automation Support SME to support and maintain enterprise automation solutions within a large-scale ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Toronto, ON

Application Support Analyst information

See Toronto, ON salary details

$30.5K

$73.7K

$114.5K

How much do application support analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for application support analyst in Toronto, ON is $73,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,260.00 and $85,890.00 per year, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Toronto, ON?

For Application Support Analyst jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Toronto, ON look for?

The top searched job categories for Application Support Analyst jobs in Toronto, ON are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $73,698 per year, or $35.4 per hour.

Application Support & Automation Analyst (Fixed-Term)

Hitachi

Toronto, ON

CA$84K - CA$127K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Location:

Toronto, Ontario, Canada

Job ID:

R0139860

Date Posted:

2026-08-11

Company Name:

Hitachi Rail Canada Inc.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

Job Description:

The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands-on technical work, including Python-based automation, DXL audit scripting, platform customization through Jenkins pipelines, and REST API-driven audits and reporting, with delivery leadership responsibilities such as sprint planning, task estimation, code review, and resource coordination. They independently manage the full lifecycle of automation initiatives while maintaining service quality and SLA compliance.

Key Responsibilities

  • Provide Tier 2/3 support for IBM DOORS, Jira, Siemens Polarion, and TMSD (C# internal application).

  • Develop Python automation scripts using the Jira SDK to automatically fulfill service requests.

  • Customize Siemens Polarion using Python scripts and Jenkins pipeline integrations.

  • Write DXL scripts to audit IBM DOORS data for compliance and quality reporting.

  • Build Python REST API scripts to audit enterprise engineering platforms and persist results to a database.

  • Administer Jira and Jira Service Management, including workflows, automation rules, SLAs, and portal configuration.

  • Troubleshoot and maintain Jenkins CI/CD pipelines.

  • Lead sprint planning activities, including task creation, story point assignment, progress tracking, and delivery management.

  • Conduct code reviews for all automation deliverables before production deployment.

  • Document procedures, scripts, and configurations.

Key Requirements

  • 5+ years of relevant industry experience in application support, platform engineering, or a technical lead role.

  • Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or a related field.

  • Proficiency in Python (Jira SDK, REST APIs), Groovy, DXL, Bash, and basic C#.

  • Hands-on experience with Jira and Jira Service Management administration and customization.

  • Practical experience with Jenkins pipeline configuration and troubleshooting.

  • Experience with IBM DOORS and Siemens Polarion support and customization.

  • Working knowledge of SQL and database operations for operational reporting.

  • Strong Agile delivery skills, including sprint planning, estimation, and backlog grooming.

Preferred Skills and Experience

  • ITIL, PMP, or Atlassian certifications are considered an asset.

  • Advanced DXL scripting for IBM DOORS audits and workflow automation.

  • Experience with Polarion ALM customization using Python and Jenkins in an enterprise environment.

  • Agile or ITSM certifications (e.g., Scrum Master, SAFe, ITIL v4).

  • Experience managing resources across distributed or global teams.

  • Experience with scripting and automation using Bash, Python, Groovy, DXL (DOORS), or similar technologies.

  • Experience and knowledge of Platform Engineering.

  • Experience in a similar role within a fast-paced, collaborative environment.

  • Strong communication and collaboration skills.

Base Salary Range:$84,000 - $127,000

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

  • Health, Dental and Vision plans - 100% of premiums are company-paid
  • Retirement Savings Planwith a companymatch
  • Company paid holidays - 3 weeks of vacation
  • Company provided Lifeand accidentInsurance, LTD
  • Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy.

Our hiring process uses both human and technologyassisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail

Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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