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Application Support Analyst Jobs in Atlanta, GA (NOW HIRING)

Apex Systems

Application Support Engineer

Kennesaw, GA · On-site

Prepare Root Cause Analysis (RCA) documents. * Partner with application teams and other support teams to resolve issues. * Prepare and review Impact Analysis based on issue analysis. * Write scripts ...

4p-Consulting-Inc.

Field Support Analyst

Forest Park, GA · On-site

$55 - $85/hr

Field Support Analyst (Billing Analyst) Duration: 3 years Client: Georgia Power Location: 260 Southfield Parkway, Forest Park, GA 30297 Job Summary: The Field Support Analyst role is to ensure the ...

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

Georgia

Business Support Analyst I

Conyers, GA · On-site

Business Support Analyst I Agency: Department of Driver Services Job Requisition ID: JR0000000968 ... Be sure to complete the entire application. An attached resume does not replace a fully complete ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Atlanta, GA

Application Support Analyst information

See Atlanta, GA salary details

$15

$37

$67

How much do application support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for application support analyst in Atlanta, GA is $37.79, according to ZipRecruiter salary data. Most workers in this role earn between $28.22 and $42.98 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Atlanta, GA?

For Application Support Analyst jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Atlanta, GA look for?

The top searched job categories for Application Support Analyst jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Application Support Analyst jobs?

Cities near Atlanta, GA with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,607 per year, or $37.8 per hour.

End User Support Analyst - Tech Bar

Inspire Brands

Atlanta, GA • On-site

Full-time

Re-posted 17 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

29th of 107 rated fast food restaurants

Job description

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.

The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and prioritizing support tickets. They collaborate cross-functionally with infrastructure, development, and application teams to escalate complex issues and drive resolution.

RESPONSIBILITIES

  • Responsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.

  • Relies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems.

  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.

  • Triage Level II and Level III trouble tickets.

  • Interface with infrastructure, database, and development personnel.

  • Ability to complete multiple simultaneous projects in a timely manner.

  • Analyzing and identifying trends and devising preventative solutions.

  • Performs other duties or special projects as assigned.

  • Collaborate with development staff to recreate problems in the test environment.

  • Verify with the customer that the issue has been resolved and update the ticketing system.

  • Communicate plans, progress, and issues in a timely manner.

  • Actively contribute to ongoing process improvement when working issues and requests through email, phone, tech bar, and bot interaction

  • Mentoring other help desk personnel on hardware and software problem analysis and resolution.

  • Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.

  • Installing, configuring, and maintaining desktop, VM, and laptop PCs and peripherals such as printers.

  • Installing and configuring applications and operating systems, software, and upgrades.

  • Troubleshooting and repairing complex hardware and network connectivity issues.

  • Removing old equipment and performing data migration to new machines.

  • Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.

  • Wireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.

  • Printer support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.

  • Logging all hardware and software on any desktop, laptop, server, and peripherals and ensuring that appropriate asset tracking software is regularly run against any asset maintained by the technician.

  • Logging consumable inventory used by the customer base, including completion of change inventory forms for all requested consumables by any customer.

EDUCATION AND EXPERIENCE QUALIFICATIONS

  • 4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.

  • Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.

  • Must be a self-motivated professional who is dedicated to assisting the customer in a tactful manner, even in the most stressful of circumstances.

  • Proven skills in technology troubleshooting.

  • Able to function effectively in a fast-paced team environment.

  • Quick to learn new systems and products.

  • Medium to high-level Microsoft Office 365 computer skills.

  • Extensive Microsoft Outlook knowledge.

  • Medium to high level of Windows 10 knowledge.

  • Some knowledge of Windows 11.

  • Medium to high level of Mac OS knowledge.

  • iPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus

  • Stays current on technology trends and passionate about technology

  • After-hours support on a rotational basis (weekly).

#LIIB


Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Inspire Brands logo

About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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