... application performance monitoring for customer-facing functionality Customer Support Tools ● Experience with ticketing systems (ServiceNow, Zendesk) for managing customer issues ● Knowledge of ...
... application performance monitoring for customer-facing functionality Customer Support Tools ● Experience with ticketing systems (ServiceNow, Zendesk) for managing customer issues ● Knowledge of ...
You will be involved in a wide range of application-centric operational tasks, including monitoring application health, performance optimization, managing incidents and escalations, coordinating ...
You will be involved in a wide range of application-centric operational tasks, including monitoring application health, performance optimization, managing incidents and escalations, coordinating ...
You will be involved in a wide range of application-centric operational tasks, including monitoring application health, performance optimization, managing incidents and escalations, coordinating ...
You will be involved in a wide range of application-centric operational tasks, including monitoring application health, performance optimization, managing incidents and escalations, coordinating ...
You will be involved in a wide range of application-centric operational tasks, including monitoring application health, performance optimization, managing incidents and escalations, coordinating ...
You will be involved in a wide range of application-centric operational tasks, including monitoring application health, performance optimization, managing incidents and escalations, coordinating ...
Web application developer
Crane, IN · On-site
$70/hr
Senior Web Application Developer * Work Authorization: US Citizen (Public Trust Clearance ... Implement comprehensive testing strategies and performance monitoring. * Continuously improve ...
Web application developer
Crane, IN · On-site
$70/hr
Senior Web Application Developer * Work Authorization: US Citizen (Public Trust Clearance ... Implement comprehensive testing strategies and performance monitoring. * Continuously improve ...
Web application developer
Crane, IN · On-site
$70/hr
Senior Web Application Developer * Work Authorization: US Citizen (Public Trust Clearance ... Implement comprehensive testing strategies and performance monitoring. * Continuously improve ...
Quick apply
Web application developer
Crane, IN · On-site
$70/hr
Senior Web Application Developer * Work Authorization: US Citizen (Public Trust Clearance ... Implement comprehensive testing strategies and performance monitoring. * Continuously improve ...
Implement comprehensive testing strategies and performance monitoring. * Continuously improve ... Implementing data-driven or intelligent application features * Strong experience with AWS and/or ...
Implement comprehensive testing strategies and performance monitoring. * Continuously improve ... Implementing data-driven or intelligent application features * Strong experience with AWS and/or ...
Implement comprehensive testing strategies and performance monitoring. * Continuously improve ... Implementing data-driven or intelligent application features * Strong experience with AWS and/or ...
Implement comprehensive testing strategies and performance monitoring. * Continuously improve ... Implementing data-driven or intelligent application features * Strong experience with AWS and/or ...
Sr. Web Application Developer
Indianapolis, IN · On-site
$57.65/hr
Job Title: Sr. Web Application Developer Location: Indianapolis, IN (hybrid) Type: Contract ... Implement comprehensive testing strategies and performance monitoring. * Collaborate with UI/UX ...
Sr. Web Application Developer
Indianapolis, IN · On-site
$57.65/hr
Job Title: Sr. Web Application Developer Location: Indianapolis, IN (hybrid) Type: Contract ... Implement comprehensive testing strategies and performance monitoring. * Collaborate with UI/UX ...
Sr. Web Application Developer
Indianapolis, IN · On-site
$57.65/hr
Job Title: Sr. Web Application Developer Location: Indianapolis, IN (hybrid) Type: Contract ... Implement comprehensive testing strategies and performance monitoring. * Collaborate with UI/UX ...
Quick apply
Sr. Web Application Developer
Indianapolis, IN · On-site
$57.65/hr
Job Title: Sr. Web Application Developer Location: Indianapolis, IN (hybrid) Type: Contract ... Implement comprehensive testing strategies and performance monitoring. * Collaborate with UI/UX ...
Sr. Web Application Developer
Indianapolis, IN · On-site
$57.65 - $65/hr
Job Title: Sr. Web Application Developer Location: Indianapolis, IN Type: Contract Compensation ... Implement testing strategies and performance monitoring, continuously improving system resilience ...
Quick apply
Sr. Web Application Developer
Indianapolis, IN · On-site
$57.65 - $65/hr
Job Title: Sr. Web Application Developer Location: Indianapolis, IN Type: Contract Compensation ... Implement testing strategies and performance monitoring, continuously improving system resilience ...
Sr. Web Application Developer
Indianapolis, IN · On-site
$57.65 - $65/hr
Job Title: Sr. Web Application Developer Location: Indianapolis, IN Type: Contract Compensation ... Implement testing strategies and performance monitoring, continuously improving system resilience ...
Sr. Web Application Developer
Indianapolis, IN · On-site
$57.65 - $65/hr
Job Title: Sr. Web Application Developer Location: Indianapolis, IN Type: Contract Compensation ... Implement testing strategies and performance monitoring, continuously improving system resilience ...
Application Specialist
Carmel, IN · On-site
First Databank (FDB) is currently seeking an FDB Prizm Application Specialist (Developer) within ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Carmel, IN · On-site
First Databank (FDB) is currently seeking an FDB Prizm Application Specialist (Developer) within ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Indianapolis, IN · On-site
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Indianapolis, IN · On-site
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Carmel, IN · On-site
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Carmel, IN · On-site
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Carmel, IN · On-site
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Carmel, IN · On-site
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Carmel, IN · On-site
First Databank (FDB) is currently seeking an FDB Prizm Application Specialist (Developer) within ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Carmel, IN · On-site
First Databank (FDB) is currently seeking an FDB Prizm Application Specialist (Developer) within ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Indianapolis, IN · On-site
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Indianapolis, IN · On-site
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
... Prizm Application Specialist (Developer) within the Quality Management department for the Prizm ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Carmel, IN · On-site
First Databank (FDB) is currently seeking an FDB Prizm Application Specialist (Developer) within ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Specialist
Carmel, IN · On-site
First Databank (FDB) is currently seeking an FDB Prizm Application Specialist (Developer) within ... Monitor and troubleshoot MDMS and database performance, implementing indexes, partitioning, query ...
Application Performance Monitoring information
What is the difference between Application Performance Monitoring vs Software Developer?
| Aspect | Application Performance Monitoring | Software Developer |
|---|---|---|
| Primary Focus | Monitoring and optimizing application performance and user experience | Designing, coding, and maintaining software applications |
| Required Skills | Performance analysis, troubleshooting, monitoring tools | Programming languages, software design, problem-solving |
| Work Environment | IT teams, operations, DevOps | Development teams, coding environments |
| Certifications | APM tools certifications, ITIL, cloud certifications | Programming certifications, computer science degrees |
Application Performance Monitoring professionals focus on ensuring applications run smoothly by tracking performance metrics, while Software Developers create and improve the software itself. Both roles are essential in the software lifecycle but serve different functions within the tech industry.
What are the key skills and qualifications needed to thrive in application performance monitoring, and why are they important?
To excel in Application Performance Monitoring (APM), you need a solid understanding of software development, network infrastructure, and performance analytics, often supported by a degree in computer science or related fields. Familiarity with APM tools like New Relic, AppDynamics, or Dynatrace, as well as experience with logging, tracing, and monitoring systems, is typically required. Strong problem-solving skills, attention to detail, and effective communication help professionals quickly diagnose issues and collaborate with development teams. These capabilities are essential to ensure optimal application performance, minimize downtime, and deliver a seamless user experience.
How does an application performance monitoring specialist typically collaborate with development and operations teams to resolve performance issues?
Application Performance Monitoring (APM) specialists play a key role in bridging the gap between development and operations teams. They monitor application health, analyze data from APM tools, and proactively identify performance bottlenecks. When issues arise, they work closely with developers to pinpoint code-level problems and with operations to address infrastructure-related concerns, often facilitating cross-team meetings to ensure rapid resolution. This collaborative approach is essential for maintaining optimal application performance and delivering a seamless user experience.
What is application performance monitoring?
Application Performance Monitoring (APM) refers to the process of tracking and managing the performance and availability of software applications. APM tools help organizations detect, diagnose, and resolve issues that can affect the user experience, such as slow response times or application crashes. By monitoring key metrics like response time, error rates, and resource usage, APM solutions enable IT teams to proactively address performance problems and ensure applications run smoothly. This is essential for maintaining high levels of user satisfaction and meeting business goals.
What are popular job titles related to Application Performance Monitoring jobs in Indiana? For Application Performance Monitoring jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Application Performance Monitoring jobs in Indiana look for? The top searched job categories for Application Performance Monitoring jobs in Indiana are:
Full-time
Re-posted 26 days ago
Job description
Production Support Manager – Annuity Administration System Job Summary The Production Support Manager leads the technical resolution of customer support tickets for our annuity administration platform. This role requires hands-on technical expertise to investigate complex customer data issues, perform SQL analysis, and troubleshoot API integrations while managing a team that handles customer inquiries, data discrepancies, and business process issues. Main Accountabilities Customer Support Ticket Management ● Oversee resolution of complex customer support tickets involving data discrepancies, transaction issues, and system functionality ● Perform advanced SQL queries to investigate customer data, transaction histories, and system state ● Troubleshoot API integration issues affecting customer data flow and third-party connections Technical Customer Issue Resolution ● Use DataDog logs and monitoring to trace customer transaction flows and identify data processing issues ● Analyze REST/GraphQL API responses to diagnose customer-facing problems ● Investigate database data integrity issues affecting customer accounts Team Leadership ● Lead and mentor customer support analysts on technical troubleshooting techniques ● Train team on SQL query writing for customer data analysis and issue investigation ● Develop technical documentation / run books for common customer issue resolution patterns Customer Data Analysis ● Write complex SQL queries to investigate customer issues and transaction issues ● Analyze customer data flows through APIs to identify processing bottlenecks or failures ● Use logging tools (DataDog) to trace customer issues and identify failure points Cross-functional Collaboration ● Work with development teams to resolve customer-impacting bugs and data issues ● Coordinate with business teams to understand customer requirements and system behavior ● Escalate systemic issues to SRE team when infrastructure-level intervention is needed Required Technical Skills Database & Data Analysis ● Advanced SQL proficiency for customer data investigation and reporting ● Experience querying annuity-specific data (policies, transactions, beneficiaries, payments) ● Ability to write complex queries to trace customer transaction histories and identify data anomalies API Troubleshooting ● Experience debugging REST API calls for customer data retrieval and updates ● Knowledge of GraphQL for flexible customer data queries and investigation ● Ability to trace API integration issues affecting customer experience Monitoring & Logging ● Proficiency with DataDog for tracing customer transaction flows and identifying errors ● Experience using logs to investigate customer-reported issues and system behavior ● Knowledge of application performance monitoring for customer-facing functionality Customer Support Tools ● Experience with ticketing systems (ServiceNow, Zendesk) for managing customer issues ● Knowledge of CRM integration and customer data management ● Familiarity with support metrics and customer satisfaction tracking Qualifications Experience ● 7+ years in technical customer support or application support roles ● 3+ years managing customer support teams with technical troubleshooting focus ● Experience with financial services customer support and regulatory requirements Nice to Have Domain Knowledge ● Strong understanding of annuity products, transactions, and customer lifecycle ● Experience with DTCC integrations and regulatory reporting affecting customers ● Knowledge of financial services compliance and customer data protection Success Metrics • Achieve 95%+ customer satisfaction scores for technical issue resolution • Reduce average ticket resolution time by 30% through improved technical processes • Maintain <24 hour response time for critical customer data issues • Reduce escalations to development team by 40% through improved first-level technical resolution