emergiTEL is hiring a
Application Support Analyst for our client in the IT consulting industry. This is a
Contract role.
Compensation: $60 - $70/hour
Location: Downtown Montreal (Hybrid - 3 days/week onsite)
Job Description (English)General Information- Contract duration: Until November 11, 2026 (renewable)
- Schedule: Monday to Friday, starting between 7-8 AM
- On-call rotation: Weekends and public holidays (1 week out of 15)
- Hybrid model with mandatory in-person attendance (Mondays or Fridays required)
- 40 hours per week
- Bilingual (English & French) required - CV must be in English
Key Responsibilities- Provide Level 1 and Level 2 production and technical support within a multidisciplinary SRE team
- Monitor, manage, and improve production environment performance and availability across application, infrastructure, and presentation layers
- Handle incidents with rapid response (target response time: 5 minutes)
- Plan and execute application deployments, load testing, and configuration changes
- Collaborate with development and infrastructure teams on system performance and architecture improvements
- Contribute to medium and large-scale technical projects including system migration and architecture reviews
- Ensure production readiness and alignment with user needs
- Identify process optimization opportunities and contribute to automation initiatives
- Document system designs, architecture, and meeting outcomes
- Participate in on-call support and incident resolution under pressure
Required Qualifications- 7-10 years of experience in application support in large enterprises (preferably financial sector)
- Strong Linux/Unix system administration skills; working knowledge of Windows systems
- Experience with Kubernetes and containerization technologies (Docker)
- Experience with monitoring tools such as Grafana, Prometheus, and Dynatrace
- Proficiency in Python and/or Shell scripting for automation
- Experience with ServiceNow ticket management
- Knowledge of CI/CD tools (Jenkins, Bitbucket, Artifactory, Ansible, ArgoCD)
- Understanding of Agile methodologies and application lifecycle
- Knowledge of networking concepts, load balancing, and firewalls
- Familiarity with APIs and security tools like CyberArk or Vault
- Exposure to SQL Server, Oracle, and NoSQL databases
- Understanding of cloud-based platforms and infrastructure
- Strong problem-solving skills and ability to work under pressure
- Curiosity and exposure to AI tools (experience not mandatory)
- Strong teamwork and communication skills
Nice to Have
Description du poste (Francais)Informations generales- Duree du contrat : Jusqu'au 11 novembre 2026 (renouvelable)
- Horaire : Du lundi au vendredi, debut entre 7 h et 8 h
- Rotation de garde : Week-ends et jours feries (1 semaine sur 15)
- Mode hybride avec presence obligatoire certains jours (lundi ou vendredi)
- 40 heures par semaine
- Bilinguisme (anglais et francais) requis - CV en anglais obligatoire
Responsabilites principales- Fournir un soutien technique de niveau 1 et 2 au sein d'une equipe SRE multidisciplinaire
- Surveiller, gerer et ameliorer la performance et la disponibilite des environnements de production
- Gerer les incidents avec une reponse rapide (objectif : 5 minutes)
- Planifier et mettre en uvre les deploiements applicatifs, tests de charge et changements de configuration
- Collaborer avec les equipes de developpement et d'infrastructure pour ameliorer les performances et l'architecture
- Participer a des projets techniques de moyenne et grande envergure (migration, revues d'architecture)
- Assurer la disponibilite des systemes selon les besoins utilisateurs
- Identifier des opportunites d'optimisation et contribuer a l'automatisation
- Documenter les architectures, conceptions et comptes rendus
- Participer aux rotations de support et resolution d'incidents sous pression
Qualifications requises- 7 a 10 ans d'experience en support applicatif dans de grandes entreprises (idealement secteur financier)
- Excellente maitrise de Linux/Unix et bonne connaissance de Windows
- Experience avec Kubernetes et Docker
- Experience avec des outils de monitoring (Grafana, Prometheus, Dynatrace)
- Competences en Python et/ou scripting Shell pour l'automatisation
- Experience avec ServiceNow
- Connaissance des outils CI/CD (Jenkins, Bitbucket, Artifactory, Ansible, ArgoCD)
- Comprehension des methodologies Agile et du cycle de vie des applications
- Connaissances en reseau, equilibrage de charge et securite
- Experience avec les API et outils de securite (CyberArk, Vault)
- Connaissance des bases de donnees SQL Server, Oracle et NoSQL
- Comprehension des plateformes cloud
- Solides competences analytiques et capacite a travailler sous pression
- Interet pour les outils d'intelligence artificielle
- Esprit d'equipe et bonnes competences en communication
Atout
Vacancy Status / Statut du posteThis is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielleNo artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisee dans le processus de preselection ou de selection. Toutes les candidatures sont examinees par notre equipe de recrutement.
Equal Opportunity / Egalite des chancesemergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage a creer un milieu de travail diversifie et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiees, quel que soit leur parcours. Les decisions d'embauche sont basees uniquement sur les competences, l'experience et les qualifications pertinentes pour le poste.