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Application Help Desk Support Jobs in Kansas (NOW HIRING)

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Additionally, this position works closely with network engineers, application and software support ...

City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Additionally, this position works closely with network engineers, application and software support ...

GSP Companies

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

They provide guidance and direction to end users on appropriate application of technology to ... Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

They provide guidance and direction to end users on appropriate application of technology to ... Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ...

GSP Marketing Technologies

IT Technical Support

Lenexa, KS

$20.25 - $27.75/hr

They provide guidance and direction to end users on appropriate application of technology to ... Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ...

Seaboard Foods

Senior Service Desk Engineer

Merriam, KS · On-site

The Sr. Service Desk Engineer is a pivotal member of the IT support organization, responsible for overseeing the maintenance and optimization of core Service Desk support applications and associated ...

Dexian DISYS

Service Desk Analyst

Topeka, KS · On-site

$20 - $25/hr

Required Skills * 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support or ... Citrix virtual desktop/application environments * Exposure to enterprise IT support in a large ...

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All JobsApplication Help Desk Support JobsApplication Help Desk Support Jobs in Kansas

Application Help Desk Support information

What is an application help desk support?

Application Help Desk Support professionals provide technical assistance and support to users encountering issues with specific software applications. They help troubleshoot problems, answer user queries, and guide users through step-by-step solutions. These roles often involve diagnosing software malfunctions, resolving user access issues, and escalating complex problems to higher-level technical teams when necessary. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an application help desk support specialist?

To thrive as an Application Help Desk Support specialist, you need a solid understanding of software troubleshooting, customer service, and general IT principles, often supported by a relevant degree or technical certifications. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills make someone stand out in this position. These skills and qualities are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth business operations.

What are the most common challenges faced by application help desk support professionals, and how can they be addressed?

One of the most common challenges for Application Help Desk Support professionals is managing a high volume of support requests while maintaining quality customer service. Balancing timely issue resolution with accurate troubleshooting requires strong organizational skills and clear communication. It’s also essential to stay updated with frequent application updates and changes, which may impact user issues and support procedures. Building effective documentation and collaborating closely with development and IT teams can help streamline workflows and improve overall support efficiency.

What is the difference between Application Help Desk Support vs Network Support Specialist?

AspectApplication Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportData centers, network operations centers, office environments
Primary ResponsibilitiesTroubleshooting software applications, user support, ticket resolutionManaging network infrastructure, troubleshooting connectivity issues
Industry UsageIT support, software companies, corporate IT departmentsTelecommunications, IT infrastructure providers, large enterprises

Application Help Desk Support focuses on assisting users with software and application issues, providing technical support, and resolving tickets. In contrast, Network Support Specialists handle network infrastructure, connectivity problems, and network security. Both roles require technical certifications and are vital in IT support environments, but they differ in scope and daily tasks.

What cities in Kansas are hiring for Application Help Desk Support jobs?

Cities in Kansas with the most Application Help Desk Support job openings:

IT Help Desk Technician

Topeka, KS • On-site

The City of Topeka
1 - 5K employees
Learn more about The City of Topekaexternal

$26.14 - $28.28/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired 5 days ago. Applications are no longer accepted.

City Of Topeka rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization, providing direct support, technical assistance and guidance to resolve issues and ensure users have the tools needed to remain productive.
This position is responsible for the provisioning, maintenance, and support of PCs, mobile devices, and related equipment; it also supports Microsoft Windows operating systems, the Microsoft Office Suite, and a range of desktop applications.
Additionally, this position works closely with network engineers, application and software support teams, telecommunications specialists, and structured cabling technicians to ensure seamless IT operations.
What you'll do:
  • Respond to and process requests obtained through the IT service desk system.
  • Install, configure and support desktop, laptop, mobile devices, printers, and other systems.
  • Install, configure and support PC and mobile operating systems, desktop applications and software systems.
  • Participate in asset management lifecycle inventory activities for assets in the IT service desk system.

The ideal candidate:
  • Has excellent customer service skills.
  • Is a skilled multi-tasker with the ability to manage multiple priorities and deadlines.
  • Has the ability to diagnose, troubleshoot and resolve technical issues.

Minimum qualifications:
  • Associate's degree or graduation from a vocational school in a field applicable to the Information Technology field is preferred.
    • With an Associate's degree or graduation from a vocational school, demonstrated experience working in an IT service desk environment installing, configuring and supporting desktops, laptops, mobile devices, printers, scanners and related equipment is preferred.
  • Without an Associate's degree or graduation from a vocational school, a high school diploma or its equivalent is required.
    • With a high school diploma or its equivalent, two years of experience working in an IT service desk environment installing, configuring, and supporting desktops, laptops, mobile devices, printers, scanners and related equipment is required.
  • Comptia A+ certification is preferred. MCA Modern Desktop Administrator certification is desirable with MCP desktop certification acceptable.
  • Must possess and maintain a valid Kansas driver's license and must be insurable within the standards set by the City of Topeka's insurance carrier.
  • Must pass an extensive background check, including a Criminal Justice Information System (CJIS) background check.

Entry Rate of Pay: $26.14 - $28.28 per hour, depending on qualifications
Click here to view the full position description (Please right-click and open in a new tab)
The City of Topeka offers a comprehensive benefits package, including:
  • Health/Dental/Prescription Insurance
  • Kansas Public Employee Retirement System.
  • Generous paid Vacation and Sick leave
  • Paid Life/Long Term Disability Insurance
  • Deferred Comp Savings Plan
  • Short-Term Disability Insurance
  • Tuition Reimbursement
  • Free Onsite Health & Wellness Clinic
  • Free in-house fitness facility
  • Employee Assistance Program

The City of Topeka is an Equal Opportunity Employer

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