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Application Configuration Analyst Jobs in Massachusetts

Resource Innovations

Sr. SaaS Configuration Lead

Boston, MA · On-site +1

$95K - $110K/yr

Configure application features, workflows, business rules, user interfaces, and client-specific ... Strong analytical, problem-solving, and communication skills with the ability to translate business ...

Resource Innovations

Sr. SaaS Configuration Lead

Boston, MA · On-site

$95K - $110K/yr

Configure application features, workflows, business rules, user interfaces, and client-specific ... Strong analytical, problem-solving, and communication skills with the ability to translate business ...

Teledyne

SAP SD Analyst

Billerica, MA · On-site

$120K - $160K/yr

Experience with Variant Configuration, Trade Compliance, Customer Repair Process and LTMC/LTMOM preferred. * Translate user's requests into application system solutions. Analyze system user ...

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Application Configuration Analyst information

What are some common challenges faced by application configuration analysts when implementing software changes across departments?

Application Configuration Analysts often encounter challenges such as coordinating with multiple stakeholders to gather requirements, ensuring changes align with cross-departmental workflows, and validating that configurations do not disrupt existing processes. Navigating competing priorities and managing version control during updates can also be complex. Strong communication and project management skills help analysts anticipate and address these issues, ensuring smooth implementation and minimal downtime.

What is an application configuration analyst?

Application Configuration Analysts are IT professionals responsible for setting up, maintaining, and optimizing software applications to meet an organization’s needs. They configure system settings, manage user access, and ensure software operates efficiently and securely. These analysts work closely with stakeholders to understand business requirements and translate them into application configurations. They also troubleshoot issues, provide support, and may assist with updates and system integrations.

What is the difference between Application Configuration Analyst vs Application Support Specialist?

AspectApplication Configuration AnalystApplication Support Specialist
Primary FocusConfiguring and customizing applications to meet business needsProviding technical support and troubleshooting for applications
Skills & CertificationsKnowledge of software configuration, SQL, and basic scriptingProblem-solving, customer service, and technical troubleshooting skills
Work EnvironmentCollaborates with IT and business teams during implementationSupports end-users and resolves application issues
Industry UsageCommon in IT, finance, and healthcare sectorsWidespread across various industries with application support needs

While both roles involve working with applications, the Application Configuration Analyst primarily focuses on customizing and configuring software to fit organizational requirements. In contrast, the Application Support Specialist concentrates on troubleshooting and resolving user issues post-deployment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an application configuration analyst, and why are they important?

To thrive as an Application Configuration Analyst, you need a solid understanding of application lifecycle management, requirements analysis, and system configuration, often supported by a degree in information systems or a related field. Familiarity with configuration management tools, enterprise software platforms (such as ERP or EHR systems), and relevant certifications like ITIL or CompTIA is typically required. Analytical thinking, attention to detail, and strong communication skills distinguish top performers in this role. These skills ensure that software systems are correctly configured to meet business needs, facilitate smooth operations, and minimize errors or downtime.

What cities in Massachusetts are hiring for Application Configuration Analyst jobs?

Cities in Massachusetts with the most Application Configuration Analyst job openings:

Application Configuration Analyst jobs near you
Infographic showing various Application Configuration Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution.

PACS Application Analyst III

Boston Medical Center

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Boston Medical Center rating

6.9

Company rating: 6.9 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

552nd of 1,059 rated hospitals

Job description

POSITION SUMMARY:
The PACS (Picture Archiving and Communications System) Applications Analyst III is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The PACS Applications Analyst III is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements.
Position: PACS Application Analyst III
Department: E H R
Schedule: Full Time
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Functions as technical liaison and broker of services with various vendors.
  • Must develop and maintain credibility and effective working relations with both customer management and IT personnel.
  • Must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities.
  • Requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.
  • Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas.
  • Responsible for the design, build, installation, integration, data migration, testing, support, and core functions for several imaging IT systems.
  • Responsible for maintaining operations and capable of leading systems upgrades to the PACS, as well as the system archive and workstations throughout the BMC systems.
  • Monitors software and hardware related issues, to include disk space allocation, device configuration, and back-up system; assesses department needs; troubleshoots hardware and software problems.
  • Works closely with clinical staff and analysts in workflow optimization, issue resolution, and system implementations and upgrades.
  • Provides end-user training, as needed.
  • Fosters and cultivates physician and vendor relationships and develops policies for imaging applications.
  • May need to travel between campuses and community partners to perform duties.
  • Participates in rotating on-call support.
  • System Administration: Proficiently manage and maintain Sectra IDS7 PACs and other radiology-related systems.
  • Troubleshooting and Maintenance: Diagnose and resolve issues with radiology systems promptly to ensure uninterrupted workflow. Perform regular system maintenance, updates, and optimizations.
  • Integration and Configuration: Implement and configure DICOM Modality setups, ensuring seamless communication and compatibility between various radiological devices and systems.
  • Collaboration and Training: Collaborate with radiologists, technicians, and other staff to understand system needs. Provide training and support to end-users to maximize system utilization and efficiency.
  • Documentation and Compliance: Maintain accurate documentation of system configurations, procedures, and compliance standards. Ensure adherence to healthcare regulatory requirements.
  • Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
  • Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
  • Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors' practices relevant to the assigned client business; Assess near-term needs, utilizing structured interview processes to establish business priorities.
  • Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities; Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.
  • Align with other IT functional areas to remain apprised of project status and inform customer management of progress.
  • Conversely, keep the IT group's technology and service managers aware of user issues and potential potholes or resolve conflicts; Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.
  • Document all aspects of the project plans (scope, definition, testing, delivery, and support) and coordinate business/clinical and IT implementation resources for successful delivery.
  • Actively participate in the team environment and enable colleagues to fulfill the department's operating objectives.
  • Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.
  • Responsible for proactively identifying opportunities to apply technologies to business processes. Informs and advises customers on information system technologies' functionality, costs, benefits, and implementation requirements.
  • Participate in an on-call customer support rotation during normal business hours and off hours.
  • Perform other duties as assigned or necessary.
  • Must adhere to all of BMC's RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:
Bachelor's degree preferred.
EXPERIENCE:
Required:
  • 4+ years relevant experience in either of the following:
  • Business systems analysis, preferably across multiple hardware and software platforms or
  • Business unit experience that includes working closely with IT in the development and implementation of systems or
  • Experience working as a Radiology technologist.

  • Additional experience desired:
  • Sectra and Epic knowledge.

Additional experience desired:
  • Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change.
  • Experience in the strategic use of technology in managing and growing a business.
  • Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors.
  • DICOM and HL7 knowledge is a plus.

KNOWLEDGE AND SKILLS:
  • Knowledge of the assigned business area's products and processes.
  • Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
  • Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment.
  • Strong written communication skills, including project documentation and technical writing.
  • Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization.
  • Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.
  • Ability to solve problems often spanning multiple environments in a business area.
  • Understanding of how IT affects an organization and ability to link it to redesigned business process.
  • Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
  • Proficiency in Microsoft Office products.

Compensation Range:
$89,500.00- $130,000.00
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

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About Boston Medical Center

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Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Boston, MA, US

Year founded

1996

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