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Apple Service Jobs (NOW HIRING)

The Apple Service Engineering - Data Streaming SRE team is looking for Site Reliability Engineers with experience developing processes, tools, and automation for managing distributed systems in ...

Senior Software Engineer

Seattle, WA · Remote

$171K - $302K/yr

The Apple Service Engineering (ASE) Security team builds and provides secure systems and infrastructure that fuel Apple's services (such as iCloud, Apple Music, Apple Fitness, and Apple TV). We are ...

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Apple Service information

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How much do apple service jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for apple service in the United States is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

Does Apple still allow work from home?

Apple Service roles traditionally require on-site work at Apple retail stores or authorized service providers, and remote work options are limited. Some corporate positions may offer flexible or hybrid schedules, but customer-facing roles generally need to be performed in person to provide hands-on support and repairs.

What are Apple Service jobs?

Apple Service jobs refer to positions that involve providing technical support, customer service, and repairs for Apple products such as iPhones, Macs, iPads, and other devices. Employees in these roles may work at Apple Stores as Geniuses or technical specialists, or at authorized service providers. Their main responsibilities include diagnosing issues, performing repairs, assisting customers with troubleshooting, and ensuring a high level of customer satisfaction. These jobs require strong communication skills, technical knowledge, and a passion for helping others.

What job at Apple pays the most?

At Apple, executive roles such as Senior Vice President or Chief Operating Officer typically have the highest salaries, often including substantial bonuses and stock options. These positions require extensive experience, leadership skills, and often advanced degrees. Compensation varies based on responsibilities and performance, but executive roles generally top the pay scale within the company.

What are some common challenges faced by Apple Service technicians and how can they be overcome?

Apple Service technicians often encounter challenges such as rapidly diagnosing complex hardware and software issues, keeping up with frequent device updates, and managing high customer expectations for quick resolutions. Staying updated through Apple's official training programs and certification courses is essential to maintain technical proficiency. Additionally, strong communication and problem-solving skills help technicians explain solutions clearly to customers and work efficiently with team members. Building experience with a variety of Apple products and collaborating closely with colleagues can make troubleshooting more effective and foster a supportive work environment.

How much does Apple pay per hour?

Apple Service technicians typically earn between $15 and $25 per hour, depending on experience, location, and specific role. Entry-level positions may start at the lower end, while experienced technicians or those with specialized skills can earn higher wages. Certifications in Apple products and customer service skills can also influence pay rates.

What is the difference between Apple Service vs Apple Technician?

AspectApple ServiceApple Technician
CertificationsApple Certified Technician, Apple Service CertificationApple Certified Technician, Apple Service Certification
Work EnvironmentApple Stores, authorized service providersApple Stores, authorized service providers
Job RoleProvides repair, maintenance, and customer support for Apple productsDiagnoses and repairs hardware/software issues on Apple devices
Employer & IndustryApple Inc., authorized service providersApple Inc., authorized service providers

Both Apple Service and Apple Technician roles involve repairing and maintaining Apple products, often requiring similar certifications. However, Apple Service may encompass a broader customer support role, while Apple Technicians focus more on technical diagnosis and hardware repairs. Both positions are found in Apple Stores and authorized service centers, serving the same industry needs.

Is it hard to get hired by Apple?

Getting hired as an Apple Service technician can be competitive, requiring relevant technical skills, certifications, and customer service experience. The hiring process often involves multiple interviews and assessments to evaluate technical knowledge and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Apple Service Technician, and why are they important?

To thrive as an Apple Service Technician, you need strong technical troubleshooting abilities, knowledge of Apple hardware and software, and typically an Apple Certified Mac Technician (ACMT) certification. Familiarity with diagnostic tools, Apple’s proprietary service systems, and customer management platforms is commonly required. Excellent communication, patience, and a customer-focused attitude are vital soft skills for this role. These competencies ensure efficient device repairs, high-quality customer service, and uphold Apple’s standards for technical support.
More about Apple Service jobs
What cities are hiring for Apple Service jobs? Cities with the most Apple Service job openings:
What states have the most Apple Service jobs? States with the most job openings for Apple Service jobs include:
Sr. Applied AI/ML Engineer, Rights and Pricing - Apple Services Engineering

Sr. Applied AI/ML Engineer, Rights and Pricing - Apple Services Engineering

Apple

Cupertino, CA

$212K - $318K/yr

Other

Medical, Dental, Retirement

Posted 29 days ago


Apple rating

8.1

Company rating: 8.1 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers


Job description

Sr. Applied AI/ML Engineer, Rights and Pricing - Apple Services Engineering

The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 37 languages to more than 175 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep dedication to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Description

The Rights & Pricing engineering team provides the Apple Services platform for distribution rights by country, calculation and management of prices including retail, offers, wholesale, and tax. Rights & Pricing also includes Partner Onboarding which includes the vendor application process, signing of digital contracts, collection of bank account and tax information, and business systems that manage the presentation layers of payments, invoicing, and financial reporting. This is a key team for Apple Services Engineering! As a Senior Applied AI/ML Engineer, you will shape how our team adopts AI/ML—from rapid prototyping to production systems at scale. You'll identify high-impact opportunities, build proof-of-concepts to validate ideas, then leverage Apple's internal ML infrastructure to productionize solutions serving millions of users. Beyond building, you'll establish best practices, mentor engineers to become AI-native practitioners, and help define our AI/ML culture for years to come. Sound like a great opportunity? Join us!

Responsibilities
  • Lead AI/ML initiatives end-to-end—from prototyping and experimentation to production deployment
  • Develop and fine-tune models (including LLMs) for rights management, pricing optimization, and partner operations
  • Create compelling demos that communicate AI capabilities and inform product direction
  • Build reusable patterns and documentation that enable engineers to incorporate AI/ML into their work
  • Partner with product and business teams to identify automation opportunities
  • Establish evaluation frameworks and standards for responsible AI development
  • Mentor engineers and influence AI/ML adoption across the team
Minimum Qualifications
  • BS/MS/PhD in a quantitative field (Computer Science, Math, Statistics, Physics, etc.) and 5+ years of industry experience
  • Proven track record of leading successful AI/ML projects from conception to deployment
  • Demonstrated experience solving business problems with the help of AI/ML, developing reliable evaluation frameworks to assess model efficiency, and scaling operations to large-scale production deployments
  • Strong proficiency with ML frameworks (e.g., TensorFlow, PyTorch, scikit-learn)
  • Experience with ML pipelines (feature engineering, training, serving, monitoring)
  • Proficiency in Python and experience with distributed systems
  • Proven ability to mentor and influence engineering teams on AI/ML adoption and leading mission-critical initiatives
  • Excellent communication skills with ability to translate technical concepts for diverse audiences
  • Hands-on experience with LLMs, including: developing evaluation frameworks, fine-tuning, prompt engineering, RAG architectures, and AI API integration
Preferred Qualifications
  • Experience establishing AI/ML practices in teams new to AI/ML
  • Background in optimization, pricing algorithms, or financial systems
  • Experience with privacy-preserving ML techniques
Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $212,000 and $318,400, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.


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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976