US-Genius
Reston, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Reston, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Mclean, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Mclean, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
Deliver patient, professional, and polished customer service in every interaction. * Provide training and mentorship on best practices and new Apple platform capabilities tailored to the strategic ...
Deliver patient, professional, and polished customer service in every interaction. * Provide training and mentorship on best practices and new Apple platform capabilities tailored to the strategic ...
US-Genius
Reston, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Reston, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Woodbridge, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Woodbridge, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Technical Expert
Virginia Beach, VA · On-site
$35K - $44K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Technical Expert
Virginia Beach, VA · On-site
$35K - $44K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Genius
Woodbridge, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Woodbridge, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Mclean, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Mclean, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Arlington, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Genius
Arlington, VA · On-site
You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings ...
US-Technical Expert
Fairfax, VA · On-site
$38K - $48K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Technical Expert
Fairfax, VA · On-site
$38K - $48K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Technical Expert
Arlington, VA · On-site
$43K - $54K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
US-Technical Expert
Arlington, VA · On-site
$43K - $54K/yr
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ...
Community Specialist, Channel Retail
Arlington, VA · On-site
$23 - $30.59/hr
Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for ...
Community Specialist, Channel Retail
Arlington, VA · On-site
$23 - $30.59/hr
Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for ...
Senior Apple Platform Engineer with Security Clearance
Quantico, VA · On-site
$123K - $169K/yr
Experience working with enterprise identity services such as Active Directory, LDAP, OAuth, SAML, and/or PKI in relation to Apple systems. * Hands-on experience with large-scale macOS/iOS deployments ...
Senior Apple Platform Engineer with Security Clearance
Quantico, VA · On-site
$123K - $169K/yr
Experience working with enterprise identity services such as Active Directory, LDAP, OAuth, SAML, and/or PKI in relation to Apple systems. * Hands-on experience with large-scale macOS/iOS deployments ...
The ability to service an existing book of business upon hire * The ability to build a strong ... Employment is with Apple Federal Credit Union, however, in accordance with regulatory requirements ...
The ability to service an existing book of business upon hire * The ability to build a strong ... Employment is with Apple Federal Credit Union, however, in accordance with regulatory requirements ...
The ability to service an existing book of business upon hire * The ability to build a strong ... Employment is with Apple Federal Credit Union, however, in accordance with regulatory requirements ...
The ability to service an existing book of business upon hire * The ability to build a strong ... Employment is with Apple Federal Credit Union, however, in accordance with regulatory requirements ...
The people here at Apple don't just create products - they create the kind of wonder that ... services. - Proactively seek opportunities to expand awareness for new and existing customers ...
The people here at Apple don't just create products - they create the kind of wonder that ... services. - Proactively seek opportunities to expand awareness for new and existing customers ...
Apple IT Support Specialist | macOS, Jamf & MDM
Vienna, VA · On-site
$55K - $65K/yr
Speak Apple? Enjoy solving weird tech puzzles, helping people, and staying calm when technology ... Excellent customer service and communication skills * Someone who enjoys learning, solving problems ...
Quick apply
Apple IT Support Specialist | macOS, Jamf & MDM
Vienna, VA · On-site
$55K - $65K/yr
Speak Apple? Enjoy solving weird tech puzzles, helping people, and staying calm when technology ... Excellent customer service and communication skills * Someone who enjoys learning, solving problems ...
US-Manager
Richmond, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... exceptional customer service is delivered. Address customer and team member concerns and ...
US-Manager
Richmond, VA · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do ... exceptional customer service is delivered. Address customer and team member concerns and ...
Floating Member Service Rep II
Falls Church, VA · On-site
$21.35 - $26.69/hr
Why Join Apple? At Apple Federal Credit Union, we're more than a financial institution; we're a ... With 24 branches across Northern Virginia and a proud legacy of service, we're committed to ...
Quick apply
Floating Member Service Rep II
Falls Church, VA · On-site
$21.35 - $26.69/hr
Why Join Apple? At Apple Federal Credit Union, we're more than a financial institution; we're a ... With 24 branches across Northern Virginia and a proud legacy of service, we're committed to ...
PT Member Service Rep I - Woodbridge
Woodbridge, VA · On-site
$19.54 - $24.43/hr
Why Join Apple? At Apple Federal Credit Union, we're more than a financial institution; we're a ... With 24 branches across Northern Virginia and a proud legacy of service, we're committed to ...
Quick apply
PT Member Service Rep I - Woodbridge
Woodbridge, VA · On-site
$19.54 - $24.43/hr
Why Join Apple? At Apple Federal Credit Union, we're more than a financial institution; we're a ... With 24 branches across Northern Virginia and a proud legacy of service, we're committed to ...
Apple Service information
See Virginia salary details
$9.12 - $11.22
4% of jobs
$11.22 - $13.33
8% of jobs
$13.33 - $15.43
11% of jobs
$15.71 is the 25th percentile. Wages below this are outliers.
$15.43 - $17.53
14% of jobs
The median wage is $18.17 / hr.
$17.53 - $19.64
43% of jobs
$19.64 - $21.74
7% of jobs
$21.74 - $23.85
4% of jobs
$23.85 - $25.95
3% of jobs
$25.95 - $28.05
2% of jobs
$28.05 - $30.16
2% of jobs
$30.16 - $32.26
1% of jobs
$9
$19
$32
How much do apple service jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for apple service in Virginia is $19.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.90 and $19.64 per hour, depending on experience, location, and employer.
What is an Apple Service job?
Apple Service jobs refer to positions that involve providing technical support, customer service, and repairs for Apple products such as iPhones, Macs, iPads, and other devices. Employees in these roles may work at Apple Stores as Geniuses or technical specialists, or at authorized service providers. Their main responsibilities include diagnosing issues, performing repairs, assisting customers with troubleshooting, and ensuring a high level of customer satisfaction. These jobs require strong communication skills, technical knowledge, and a passion for helping others.
What are the key skills and qualifications needed to thrive as an Apple Service technician?
To thrive as an Apple Service Technician, you need strong technical troubleshooting abilities, knowledge of Apple hardware and software, and typically an Apple Certified Mac Technician (ACMT) certification. Familiarity with diagnostic tools, Apple’s proprietary service systems, and customer management platforms is commonly required. Excellent communication, patience, and a customer-focused attitude are vital soft skills for this role. These competencies ensure efficient device repairs, high-quality customer service, and uphold Apple’s standards for technical support.
What are some common challenges faced by Apple Service technicians and how can they be overcome?
Apple Service technicians often encounter challenges such as rapidly diagnosing complex hardware and software issues, keeping up with frequent device updates, and managing high customer expectations for quick resolutions. Staying updated through Apple's official training programs and certification courses is essential to maintain technical proficiency. Additionally, strong communication and problem-solving skills help technicians explain solutions clearly to customers and work efficiently with team members. Building experience with a variety of Apple products and collaborating closely with colleagues can make troubleshooting more effective and foster a supportive work environment.
What is the difference between Apple Service vs Apple Technician?
| Aspect | Apple Service | Apple Technician |
|---|---|---|
| Certifications | Apple Certified Technician, Apple Service Certification | Apple Certified Technician, Apple Service Certification |
| Work Environment | Apple Stores, authorized service providers | Apple Stores, authorized service providers |
| Job Role | Provides repair, maintenance, and customer support for Apple products | Diagnoses and repairs hardware/software issues on Apple devices |
| Employer & Industry | Apple Inc., authorized service providers | Apple Inc., authorized service providers |
Both Apple Service and Apple Technician roles involve repairing and maintaining Apple products, often requiring similar certifications. However, Apple Service may encompass a broader customer support role, while Apple Technicians focus more on technical diagnosis and hardware repairs. Both positions are found in Apple Stores and authorized service centers, serving the same industry needs.
Apple rating
8.1
Based on 684 frontline employees who took The Breakroom Quiz
6th of 30 rated technology retailers
Job description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.
Description
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
Support leadership in providing timely resolution to customer escalations.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Possess the visual inspection and fine motor skills to safely perform hardware repairs.
Have experience troubleshooting hardware and software issues in a customer service environment.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services, including repairing devices.
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
Navigate customer service issues with care and strong interpersonal skills.
Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.
Communicate effectively and tailor your communication style to different audiences.
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
Support and educate the broader team by sharing knowledge, experiences, and insights.
Frequently handle, lift, and move merchandise safely.
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.
Description
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
Support leadership in providing timely resolution to customer escalations.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Possess the visual inspection and fine motor skills to safely perform hardware repairs.
Have experience troubleshooting hardware and software issues in a customer service environment.
Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services, including repairing devices.
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
Navigate customer service issues with care and strong interpersonal skills.
Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.
Communicate effectively and tailor your communication style to different audiences.
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
Support and educate the broader team by sharing knowledge, experiences, and insights.
Frequently handle, lift, and move merchandise safely.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976