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Centralized Leasing Professional

Location:  Remote - SC / NC

Department:  Affordable Housing

Summary

The Centralized Leasing Professional is the company's first impression to potential and current residents. Responsible for all sales activities, from lead generation through move in. This includes generating and handling incoming prospective traffic, scheduling tours with onsite staff, qualifying applicants and lease generation. Ensures the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications). The Centralized Leasing Professional will play an instrumental role in nurturing the relationship with the residents throughout their residency by providing high quality customer service. Must be flexible and able to work on any property on a varied schedule and from time-to-time travel and work onsite to assist with leasing needs.

I.   ESSENTIAL DUTIES AND RESPONSIBILITIES

• Train and lead other leasing consultants.
• Coordinate and support all on-site staff in achieving occupancy success and other property initiatives.
• Run reports and present to leadership leasing statistics as required
• Demonstrate strong sales skills to both internal and external customers
• Manage the sales process from start to finish to achieve sales goals
• Ensure that all sales leads via telephone, walk in traffic, internet leads, are followed through until considered “lost” or "closed".
• Find qualified leads through referrals, networking, company supported advertisement and outreach marketing efforts
• Answer questions and tour apartment homes to determine the needs of potential residents
• Close the sale/renewal by effectively communicating the value of the community and NHE’s commitment to delivering a quality living environment and home
• Assesses leasing concerns on struggling properties and suggests a corrective course of action
• Demonstrate customer service skills to both internal and external customers
• Travel to any property in the portfolio at the request of the COO or Centralized Leasing Manager.
• Use customer service skills to take applicant requests, address applicant concerns and resolve them effectively and efficiently
• Participate in social media marketing to obtain traffic and assist with brand management
• Utilize tools and resources to assess community’s market position in surrounding submarket to maintain the advantage above the competition
• Prepares and assists with all leasing paperwork in a timely and accurate manner
• Always maintain professional demeanor
• Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks
• At the COO’s direction responsible for other administration functions including but not limited to accounting and payroll related functions

• This job description does not list all functions, and Job functions may be added, deleted, or modified at any time by your management team

II.   KNOWLEDGE, SKILLS AND ABILITIES

• Sales-minded individual with attention to detail
• Self-motivated with the ability to take initiative without instruction
• Able to troubleshoot and develop an effective course of action
• Excellent communication and follow-up skills via email, text, writing and phone
• Positive attitude, strong work ethic and reliable
• Microsoft Office including Word, Excel and Outlook
• Excellent follow-up skills via email, text, writing and phone
• Positive attitude, strong work ethic, reliable and self-motivated
• Must have the ability to work with little direction maintaining confidentiality and professionalism
• Multi-task and be a team
• Strong communication skills with outgoing

III.   SUPERVISORY RESPONSIBILITIES

None

IV.    QUALIFICATIONS

• Property Manager’s or PMIC license required
• Prior leasing or other property management experience
• Prior experience and strong understanding of LIHTC Section 42 required.
• Prior experience and strong understanding of HUD Section 8/PRAC/HAP/, HOME, HTF, etc. preferred.

II.  EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent required.  Bachelor’s degree or two years of successful working experience in the apartment management industry, including extensive customer service and leasing/marketing preferred.  Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Yoyager, Popcard, Payscan, Rent Café preferred).  Other related experience or equivalent education may be substituted.

VI.   LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.

VII.    PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

VIII.    WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors from their home office or at NHE, Inc. properties. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.

IX.   POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

BENEFITS

All full-time employees are eligible to participate in our benefits program.  NHE offers:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE