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Answering Phones Jobs (NOW HIRING)

Elevator Services Group

Office Clerk

Mineola, NY · On-site

$20 - $25/hr

The successful candidate will be responsible for answering phones, greeting customers, scheduling appointments, and organizing meetings. The ideal candidate must be proficient in computer skills and ...

HOME CAREGIVERS PARTNERSHIP LLC

Receptionist

Tooele, UT · On-site

$14.75 - $19.50/hr

You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mails.

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Answering Phones information

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How much do answering phones jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for answering phones in the United States is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What does answering phones involve?

An answering phones job typically involves receiving incoming calls, directing them to the appropriate person or department, taking messages, and providing basic information to callers. The role requires clear communication skills, a polite and professional attitude, and the ability to handle multiple calls efficiently. Additional duties may include scheduling appointments, recording call details, and sometimes performing basic administrative tasks. This position is essential in ensuring smooth communication between customers and the organization.

What are the key skills and qualifications needed to thrive as a phone answering specialist, and why are they important?

To thrive as a Phone Answering Specialist, you need excellent verbal communication, active listening skills, and a basic educational background such as a high school diploma. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is often required. Professionalism, patience, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure efficient call handling, positive caller interactions, and effective problem resolution, which are vital for maintaining high customer satisfaction.

What are some common challenges faced when answering phones in a professional setting, and how can they be effectively managed?

One common challenge in answering phones professionally is handling high call volumes while maintaining a friendly and helpful demeanor. Additionally, you may encounter difficult or upset callers, which requires patience and strong communication skills. Effective time management and the ability to multitask are key, as you may need to route calls, take messages, and provide information simultaneously. Training, clear protocols, and support from your team can help you manage these challenges successfully.

What is the difference between Answering Phones vs Customer Service Representative?

AspectAnswering PhonesCustomer Service Representative
Primary RoleHandling incoming calls, providing basic informationAssisting customers with inquiries, complaints, and support
Work EnvironmentCall centers, reception areasRetail, office settings, call centers
Required SkillsCommunication, listening, basic computer skillsProblem-solving, communication, product knowledge
CertificationsNone typically requiredCustomer service training often preferred

While both roles involve communication with customers, Answering Phones primarily focuses on managing incoming calls and providing basic information, whereas Customer Service Representatives handle a broader range of customer interactions, including resolving issues and offering support. The roles often overlap but differ in scope and responsibilities.

What is the job called when you answer phones?

The job of answering phones is typically called a receptionist, customer service representative, or call center agent. These roles involve handling incoming calls, providing information, and directing callers to appropriate departments, often requiring good communication skills and familiarity with phone systems. The position may require basic computer skills and a professional demeanor.
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Answering Phones jobs near you
Infographic showing various Answering Phones job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,057 per year, or $17.8 per hour.

Automotive Store Manager/Assistant Sales Manager

Egg Harbor Township, NJ • On-site

AamcoTransmission
See more jobs at AamcoTransmissionexternal

$49K - $65K/yr

Full-time

PTO

Re-posted 28 days ago

Job description

Benefits:
  • Employee discounts
  • Free uniforms
  • Paid time off
  • Training & development

An Automotive Store Manager/Assistant Sales Manager takes on many different roles as they assist in the management of day-to-day operations of one of our centers, including: answering phones using a company script, communicating with customers, building estimates, and working with company vendors.
Position Responsibilities:
  • Answering phones
  • Preparing estimates
  • Ordering parts and inventory
  • Keeping customers updated on the status of their vehicles' repairs
  • Coordinating transportation services
  • Delivering a high level of customer service
What We Offer:
  • Hourly Compensation
  • Daytime working hours
  • Ongoing training and field support- We offer extensive industry training and career growth opportunities!
Job Requirements:
  • Minimum of 2-3 years of office experience
  • Strong commitment to customer service and relationship building
  • Ability to communicate and use interpersonal skills at a sustained high level
  • Capable of multi-tasking and executing in a fast paced environment
  • Honest, goal-oriented and energetic team player
  • Must have valid driver's license