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Answer Force Jobs in Ohio (NOW HIRING)

Event Monitoring Ctr Rep Assc

Groveport, OH · On-site

$22.14 - $27.67/hr

An Event Monitoring Center Rep Assoc will answer alarms and phone calls to help protect AEP assets ... Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1 ...

Guest Services Agent

Warren, OH · On-site

$13 - $16.25/hr

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner ... Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force ...

Showing results 41-60

Answer Force information

What is an Answer Force?

An Answer Force representative is a professional who handles inbound and outbound communications on behalf of businesses, typically through phone, chat, or email. They provide customer service, answer inquiries, take messages, and may schedule appointments or provide support depending on the client's needs. Answer Force is a company that offers 24/7 virtual receptionist and call answering services, allowing businesses to ensure they never miss important calls or messages. Representatives are trained to represent businesses professionally and courteously, acting as an extension of the client's team.

What are the key skills and qualifications needed to thrive as an Answer Force?

To thrive as an Answering Service Operator, you need excellent verbal communication skills, a high school diploma or equivalent, and the ability to manage multiple phone lines efficiently. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Strong listening skills, patience, problem-solving abilities, and professionalism help operators provide outstanding customer experiences. These skills and qualities are crucial for ensuring accurate message delivery, client satisfaction, and effective handling of high call volumes.

How does an Answer Force team member typically collaborate with other departments to resolve customer issues efficiently?

As an Answer Force team member, you’ll often coordinate with other departments such as technical support, billing, or sales to efficiently resolve customer inquiries. Communication is primarily handled through internal messaging platforms and ticketing systems, ensuring that customer concerns are escalated to the right experts when necessary. This collaborative approach not only helps in resolving issues more quickly but also provides valuable insights into recurring problems, allowing for continuous improvement of services. Being proactive and clear in your communications with colleagues is essential for maintaining a high standard of customer care.

What is the difference between Answer Force vs Customer Service Representative?

AspectAnswer ForceCustomer Service Representative
CredentialsTypically requires communication skills, basic computer knowledge, and sometimes industry-specific trainingRequires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentCall centers, remote or on-site customer support settingsCall centers, retail, or office environments
Industry UsageUsed across various industries for customer support and call handlingCommonly employed in retail, telecom, and service industries

Answer Force and Customer Service Representative roles both focus on customer communication, but Answer Force often emphasizes handling inbound calls and support in call centers, while Customer Service Representatives may work in diverse settings including retail and face-to-face interactions. Both roles require strong communication skills and customer service training, but Answer Force positions may involve more specialized call handling tasks.

What are popular job titles related to Answer Force jobs in Ohio?

For Answer Force jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Answer Force jobs in Ohio look for?

The top searched job categories for Answer Force jobs in Ohio are:

What cities in Ohio are hiring for Answer Force jobs?

Cities in Ohio with the most Answer Force job openings:

Infographic showing various Answer Force job openings in Ohio as of August 2026, with employment types broken down into 53% Full Time, and 47% Part Time. Highlights an 100% In-person job distribution.

Information Technology Specialist HQ AFMC 3002.0

Bath, OH • On-site

$80 - $100/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Key responsibilities

  • Provide day-to-day IT support within Sensitive Compartmented Information Facilities (SCIFs) supporting DoD agencies, OSD, and HQ AFMC.

  • Install, maintain, audit, and support a secure Microsoft Windows endpoint environment, including performing hardware upgrades, firmware updates, and system configuration changes.

  • Analyze and troubleshoot system anomalies, assist with security accreditation, and support operational tests and inspections.


Job description

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver on a scale and with purpose.

We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges.

Position Summary

Credence has an immediate opening for an Information Technology Specialist at the journeyman level supporting Headquarters Air Force Materiel Command (HQ AFMC) A4/10 in Wright Patterson AFB, OH.

The HQ AFMC Directorate of Logistics, Civil Engineering, Force Protection, and Nuclear Integration (A4/10) is responsible for shaping the workforce and infrastructure needed to deliver logistics, sustainment, installation support, and force protection capabilities across the command. This includes providing oversight for acquisition logistics, supply chain management, depot maintenance, base-level logistics operations, and enterprise security programs. Additionally, the directorate delivers strategic facility and infrastructure oversight while providing command-wide direction for Major Command (MAJCOM) security operations, ensuring the readiness and responsiveness required to support war-winning expeditionary capabilities.

Responsibilities include, but are not limited to the duties listed below:

  • Provide day-to-day Information Technology Specialist support within Sensitive Compartmented Information Facilities (SCIFs) supporting DoD agencies, the Office of the Secretary of Defense (OSD), and HQ AFMC, including classified enclave activities.
  • Provide Information Assurance (IA) and technical security administrative assistance, IT endpoint administration and support, network engineering assistance, and Site Information Systems Security Manager (ISSM)/Information Systems Security Officer (ISSO) support.
  • Install, maintain, audit, refresh, and support a secure Microsoft Windows endpoint environment.
  • Maintain DoD and Air Force internet applications and protocols, including Internet Protocol (IP), Transmission Control Protocol (TCP), Hypertext Transfer Protocol (HTTP), Secure Hypertext Transfer Protocol (HTTPS), File Transfer Protocol (FTP), and Secure Sockets Layer (SSL).
  • Interface with AFMC HQ customers and provide IT-related support to quickly resolve technical issues.
  • Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
  • Perform periodic maintenance, hardware upgrades and replacement, firmware updates, and system configuration changes.
  • Attend planning and requirements meetings with IT staff, program managers, analysts, and customers as required.
  • Prepare systems for operational use and support operational tests and inspections.
  • Provide technical guidance and Information Assurance support for AFMC technologies.
  • Apply working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies to maintain system operations.
  • Aid with the acquisition and sustainment of IT systems for weapon systems, subsystems, components, and equipment.
  • Assist with security accreditation and information technology certification processes.
  • Assist in the operation of necessary IT systems to ensure standardized file structures and seamless file sharing to support daily interactions with the SIO, SSO, staff, and directorate senior staff.
  • Advise and assist in the development of system security management plans, computer Certification and Accreditation documentation, security vulnerability analyses, and other system security documents identified in MIL-HDBK 1785, DoDI 5000.02, and AF Supplement 1.
  • Attend meetings and prepare/present briefings, graphics, and visuals for/to leadership.
  • Prepare security paperwork, including but not limited to DD Form 2875 and Communications Security (COMSEC) inspection criteria.
  • Assist in access control and perform escort duties for Video Teleconferencing (VTC) visitors.
  • Answer telephones and other modes of administrative communication in the performance of duties.
  • Perform self-inspections; identify security discrepancies; and report security incidents.
  • Support security inspections; identify security discrepancies; and assist in report preparation.
  • Perform courier responsibilities within the local area.
  • Control program media and information within Air Force Materiel Command (AFMC) security guidelines.
  • Populate and update databases, including but not limited to suspense tracking, personnel access, facility, JWICS system, and SharePoint databases, in the performance of assigned duties.
  • Perform daily opening and closing of the SCIF and respond to SCIF after-duty-hour alarm activations when notified.
  • Support AFMC/A2 Directorate JWICS communications to ensure cognizant parties are informed and appropriate responses are prepared, coordinated, and communicated while maintaining required security disciplines.
  • Support the proper handling, preparation, and tracking of physical classified products entering or leaving the facility.
  • Support planning, formulation, editing, development, publication, and storage of Special Access Program (SAP) and Top Secret/Sensitive Compartmented Information (TS/SCI) products.
  • Support meetings and events attended or hosted by the Senior Intelligence Officer (SIO) on an as-required basis.
  • Develop, maintain, and modify schedules and calendars as required on multi-level security systems.
  • Use updated Security Classification Guides (SCGs) or other source documents to perform classification reviews on JWICS IT documentation and ensure proper derivative classification on all documents encountered during performance of duties.
  • Support administrative tasks as necessary to support management, acquisition, and operations functions.
  • Must have an active or current Top Secret security clearance with Sensitive Compartmented Information eligibility, verifiable in the Defense Information System for Security (DISS).
  • BA/BS and at least three (3) years of experience in the respective technical/professional discipline being performed with proper certifications required in the labor category performance requirements
  • OR six (6) years of directly related experience with proper certifications as described in the labor category performance requirements.
  • Must be able to work successfully in a dynamic environment and effectively interact with numerous DoD, Agency, military/civilian personnel, and industry partners.
  • Must be able to lift up to 50 pounds.
  • Must meet position and certification requirements outlined in DoD Directive 814 for IA Technician Level II within six months of the date of hire.
  • Must have working knowledge of various DODIIS Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to Certification and Accreditation (C&A).
  • Must be familiar with security policy manuals, appropriate Intelligence Community Directives (ICDs), and other guiding policy documents.
Why This Role Matters
  • Real-World Impact— Your work will support defense and health agencies where AI solutions directly contribute to national security and public well-being.
  • Growth-Oriented Environment— Learn from technical leaders, innovate within Agentic AI, and mentor those around you in AI best practices.
  • Culture of Empowerment— You’ll be part of a team that values innovation, trust, collaboration, and mission success
Please join us, as together we build a better world one mission at a time powered by Technology
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
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