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Answer Force Jobs in Ohio (NOW HIRING)

City of Cincinnati, OH

MUNICIPAL WORKER (PARKS)

Cincinnati, OH · On-site

$17.55/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

May work with volunteers and answer general work questions from the public. * Operates mechanized ... force occasionally, and/or 20 to 50 pounds of force frequently and/or 10 to 20 pounds of force ...

Aep

Event Monitoring Ctr Rep Assc

Groveport, OH · On-site

$22.14 - $27.67/hr

An Event Monitoring Center Rep Assoc will answer alarms and phone calls to help protect AEP assets ... Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1 ...

Cleveland Clinic

Surgical Technologist

Canton, OH · On-site

$28.50 - $39/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Answer patient phone calls, gatherinformationandrelayto the provider. Minimum qualifications for ... Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force ...

Cleveland Clinic

Surgical Technologist

Canton, OH · On-site

$28.50 - $39/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Answer patient phone calls, gatherinformationandrelayto the provider. Minimum qualifications for ... Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force ...

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Answer Force information

What is an Answer Force?

An Answer Force representative is a professional who handles inbound and outbound communications on behalf of businesses, typically through phone, chat, or email. They provide customer service, answer inquiries, take messages, and may schedule appointments or provide support depending on the client's needs. Answer Force is a company that offers 24/7 virtual receptionist and call answering services, allowing businesses to ensure they never miss important calls or messages. Representatives are trained to represent businesses professionally and courteously, acting as an extension of the client's team.

What are the key skills and qualifications needed to thrive as an Answer Force?

To thrive as an Answering Service Operator, you need excellent verbal communication skills, a high school diploma or equivalent, and the ability to manage multiple phone lines efficiently. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Strong listening skills, patience, problem-solving abilities, and professionalism help operators provide outstanding customer experiences. These skills and qualities are crucial for ensuring accurate message delivery, client satisfaction, and effective handling of high call volumes.

How does an Answer Force team member typically collaborate with other departments to resolve customer issues efficiently?

As an Answer Force team member, you’ll often coordinate with other departments such as technical support, billing, or sales to efficiently resolve customer inquiries. Communication is primarily handled through internal messaging platforms and ticketing systems, ensuring that customer concerns are escalated to the right experts when necessary. This collaborative approach not only helps in resolving issues more quickly but also provides valuable insights into recurring problems, allowing for continuous improvement of services. Being proactive and clear in your communications with colleagues is essential for maintaining a high standard of customer care.

What is the difference between Answer Force vs Customer Service Representative?

AspectAnswer ForceCustomer Service Representative
CredentialsTypically requires communication skills, basic computer knowledge, and sometimes industry-specific trainingRequires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentCall centers, remote or on-site customer support settingsCall centers, retail, or office environments
Industry UsageUsed across various industries for customer support and call handlingCommonly employed in retail, telecom, and service industries

Answer Force and Customer Service Representative roles both focus on customer communication, but Answer Force often emphasizes handling inbound calls and support in call centers, while Customer Service Representatives may work in diverse settings including retail and face-to-face interactions. Both roles require strong communication skills and customer service training, but Answer Force positions may involve more specialized call handling tasks.

What are popular job titles related to Answer Force jobs in Ohio?

For Answer Force jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Answer Force jobs in Ohio look for?

The top searched job categories for Answer Force jobs in Ohio are:

What cities in Ohio are hiring for Answer Force jobs?

Cities in Ohio with the most Answer Force job openings:

Answer Force jobs near you
Infographic showing various Answer Force job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Temporary. Highlights an 100% In-person job distribution.

Guest Service Representative

Courtyard Springfield Downtown

Springfield, OH • On-site

$12.75 - $15.50/hr

Full-time

Re-posted 15 days ago

Job description

Description:

Job Summary

Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.


Essential Job Functions

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Always maintain a friendly and warm demeanor.
  • Greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurant, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
  • Follow all Mid-Continent Hospitality credit policies.
  • Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates.
  • Obtain all necessary information when making room reservations and follow the rate quoting scenario.
  • Be familiar with all Mid-Continent Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully understand and be able to operate all relevant aspects of the front desk computer system.
  • Always use proper two-way radio etiquette when communicating with other employees.
  • Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • Maintain compliance with all company policies and procedures.
  • Perform related duties as assigned by supervisor.


Requirements:

Required Skills/Abilities:

  • Guest Service Representatives must possess a positive and upbeat personality with the desire to deliver outstanding customer service to our agents.
  • Guest Service Representatives must have the ability to multi-task, be detailed-oriented, and be able to solve problems in order to be effectively deal with internal and external customers.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must maintain composure and objectivity while under pressure.

Education and Experience:

  • College course work in related field helpful.
  • Experience in a hotel or a related field helpful.
  • High School diploma or equivalent required.

Physical Requirements:

  • Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during the entire shift.