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Answer Force Jobs in Florida (NOW HIRING)

Mancon Inc.

Parts Specialist I

Fort Lauderdale, FL · On-site

... and quantities) Answer questions regarding availability of parts Ask appropriate questions to ... force frequently, and/or up to 10 pounds of force constantly to move objects.Essential ...

Mancon Inc.

Parts Specialist I

Fort Lauderdale, FL · On-site

... • Answer questions regarding availability of parts • Ask appropriate questions to ensure ... force frequently, and/or up to 10 pounds of force constantly to move objects. Essential ...

City of Cocoa Beach

RECREATION AIDE (55629)

Cocoa Beach, FL · On-site

$12.75 - $13.50/hr

Answer phone when needed. * Maintains water coolers on the golf course. * Empty garbage as needed ... Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force ...

CITY OF COCOA BEACH

RECREATION AIDE (55629)

Cocoa Beach, FL · On-site

$12.75 - $13.50/hr

Answer phone when needed. * Maintains water coolers on the golf course. * Empty garbage as needed ... Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force ...

Global Force

Patient Service Representative FL

Miami, FL · On-site

$16.75 - $21.25/hr

They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in ...

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Answer Force information

What is an Answer Force?

An Answer Force representative is a professional who handles inbound and outbound communications on behalf of businesses, typically through phone, chat, or email. They provide customer service, answer inquiries, take messages, and may schedule appointments or provide support depending on the client's needs. Answer Force is a company that offers 24/7 virtual receptionist and call answering services, allowing businesses to ensure they never miss important calls or messages. Representatives are trained to represent businesses professionally and courteously, acting as an extension of the client's team.

What are the key skills and qualifications needed to thrive as an Answer Force?

To thrive as an Answering Service Operator, you need excellent verbal communication skills, a high school diploma or equivalent, and the ability to manage multiple phone lines efficiently. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Strong listening skills, patience, problem-solving abilities, and professionalism help operators provide outstanding customer experiences. These skills and qualities are crucial for ensuring accurate message delivery, client satisfaction, and effective handling of high call volumes.

How does an Answer Force team member typically collaborate with other departments to resolve customer issues efficiently?

As an Answer Force team member, you’ll often coordinate with other departments such as technical support, billing, or sales to efficiently resolve customer inquiries. Communication is primarily handled through internal messaging platforms and ticketing systems, ensuring that customer concerns are escalated to the right experts when necessary. This collaborative approach not only helps in resolving issues more quickly but also provides valuable insights into recurring problems, allowing for continuous improvement of services. Being proactive and clear in your communications with colleagues is essential for maintaining a high standard of customer care.

What is the difference between Answer Force vs Customer Service Representative?

AspectAnswer ForceCustomer Service Representative
CredentialsTypically requires communication skills, basic computer knowledge, and sometimes industry-specific trainingRequires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentCall centers, remote or on-site customer support settingsCall centers, retail, or office environments
Industry UsageUsed across various industries for customer support and call handlingCommonly employed in retail, telecom, and service industries

Answer Force and Customer Service Representative roles both focus on customer communication, but Answer Force often emphasizes handling inbound calls and support in call centers, while Customer Service Representatives may work in diverse settings including retail and face-to-face interactions. Both roles require strong communication skills and customer service training, but Answer Force positions may involve more specialized call handling tasks.

What are popular job titles related to Answer Force jobs in Florida?

For Answer Force jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Answer Force jobs in Florida look for?

The top searched job categories for Answer Force jobs in Florida are:

What cities in Florida are hiring for Answer Force jobs?

Cities in Florida with the most Answer Force job openings:

Answer Force jobs near you
Infographic showing various Answer Force job openings in Florida as of August 2026, with employment types broken down into 73% Full Time, 23% Part Time, and 4% Temporary. Highlights an 100% In-person job distribution.

Team Lead, Task Force

TurningPoint Healthcare Solutions LLC

Lake Mary, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Team Lead, Task Force
Who We Are:
TurningPoint Healthcare Solutions is a leader in advanced clinical and technology-enabled complex condition management. TurningPoint provides an innovative suite of specialty care management services and technologies that enable health plans and employers to improve the safety, quality, and affordability of healthcare. Through its platform and specialized team of clinical experts, TurningPoint works collaboratively with providers to deliver optimal care. TurningPoint offers condition-specific, quality-driven, value-based care management services that optimize care from diagnosis and discovery through recovery. TurningPoint's comprehensive and integrated suite of services enhances the support individuals need, at the time they need it most. Since launching in 2015, TurningPoint has provided support to more than 50 million people nationwide across numerous clinical specialties including musculoskeletal, pain management, cardiology, wound care, ear/nose/throat, and sleep. TurningPoint's model moves beyond denial-based care to holistic condition management that improves outcomes and reduces cost. TurningPoint is an independent organization, not owned or affiliated with a health plan or provider system.
Position Summary:
As a subject matter expert, the Task Force Team Lead will provide effective guidance and support over the daily operations of the assigned team to ensure the organizational needs and client/ customer expectations are met. Leaders will work across all teams, directly involved in Zendesk and CRM
Roles and Responsibilities:
  • Ensure high priority in delivering service excellence both independently and across the team.
  • Answer client/customer inquiries and develop action plans for any identified areas of improvement.
  • Foster timely and accurate communication and distribution of company policies, procedures and responsibilities that directly relates to the assigned contract/ client expectations.
  • Provide satisfactory resolutions to customer issues escalated from the Clinical Operations Representatives.
  • Monitor and maintain the key performance indicators as outlined by management.
  • Monitor, evaluate and report on any client trends that may impact staffing schedules to include business demands and case volumes.
  • Assist with the hiring, development, and evaluation of all staff, including handling corrective action when necessary.
  • Support Clinical Operations daily with working the phone queue and creating cases, especially during peak/ overflow periods.
  • Assist with coaching / training the Clinical Operations Representatives to ensure that they achieve or exceed company expectations for quality of services rendered by providing regular, constructive feedback and guidance to develop team members to their full potential.
  • Support organizational and departmental QA/ QI initiatives to include auditing as appropriate.
  • Serve and protect the company by adhering to URAC standards, professional standards, policies and procedures, federal, state, and local requirements, and professional and licensing standards.
  • Participate in educational opportunities, read professional publications, maintain personal networks; participate in professional organizations.
  • Enhance company reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Follow company policies and procedures and conducts annual performance reviews in a timely manner.
  • Respects and maintains HIPAA confidentiality guidelines.
  • Other duties as directed. T This includes, but is not limited to:
    • Daily Chat Checks
    • Maintaining TAT
    • Skill Building Hosting
    • Audits

Education, Experience and Licensure:
  • Experience as a Task Force agent highly preferred
  • Minimum of 2 years' experience in Customer Service, or any healthcare operations, is required.
  • Excellent verbal and written communication skills.
  • Must possess strong organizational skills; ability to multitask; commitment to customer service; ability to problem solve.
  • Must be able to foster a positive and productive work environment.
  • Associates Degree in a business or health related field is preferred.
  • Phone Queue Experience and Data Entry Skills

Preferred Skills:
Deescalation and time management skills
Creating a Safe, Effective Environment, Verbal Communication, Listening, Confidentiality, Dependability, Emotional Control, Teamwork.
Strong organizational skills; commitment to customer service; ability to problem solve; strong presentation skills throughout all levels of the organization. Must be able to foster a positive and productive work environment with ability to lead, build teams and motivate staff. Proficient in Microsoft Word, Excel, and Outlook.
TurningPoint Healthcare Solutions is an Equal Opportunity Employer.

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