Dispute Analytics Representative The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves ...
Dispute Analytics Representative The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves ...
Dispute Analytics Representative The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves ...
Dispute Analytics Representative The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves ...
Director of Analytics
San Francisco, CA · On-site
$200 - $250/hr
Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations -- alongside CS, not behind them Analytics * Oversee end-to-end analysis of claims, member, and ...
Director of Analytics
San Francisco, CA · On-site
$200 - $250/hr
Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations -- alongside CS, not behind them Analytics * Oversee end-to-end analysis of claims, member, and ...
Director of Analytics
San Francisco, CA · On-site
$200 - $250/hr
Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations -- alongside CS, not behind them Analytics * Oversee end‑to‑end analysis of claims, member ...
Director of Analytics
San Francisco, CA · On-site
$200 - $250/hr
Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations -- alongside CS, not behind them Analytics * Oversee end‑to‑end analysis of claims, member ...
Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations - alongside CS, not behind them Analytics * Oversee end-to-end analysis of claims, member, and ...
Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations - alongside CS, not behind them Analytics * Oversee end-to-end analysis of claims, member, and ...
Director of Analytics
San Francisco, CA · On-site
Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations - alongside CS, not behind them Analytics * Oversee end-to-end analysis of claims, member, and ...
Director of Analytics
San Francisco, CA · On-site
Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations - alongside CS, not behind them Analytics * Oversee end-to-end analysis of claims, member, and ...
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data. * Participate in other projects and activities as requested. Success Metrics:
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data. * Participate in other projects and activities as requested. Success Metrics:
Claim Manager - Analytics
Quincy, MA · On-site
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data. * Participate in other projects and activities as requested. Success Metrics:
Claim Manager - Analytics
Quincy, MA · On-site
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data. * Participate in other projects and activities as requested. Success Metrics:
Claim Manager - Analytics
Quincy, MA · On-site
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data. * Participate in other projects and activities as requested. Success Metrics:
Claim Manager - Analytics
Quincy, MA · On-site
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data. * Participate in other projects and activities as requested. Success Metrics:
FLEX Director, Growth Intelligence
Bethesda, MD · On-site
$61.05 - $98.55/hr
The role serves as the primary Business Analytics representative supporting enterprise growth initiatives and commercial strategy workstreams, helping leaders evaluate opportunities and improve ...
FLEX Director, Growth Intelligence
Bethesda, MD · On-site
$61.05 - $98.55/hr
The role serves as the primary Business Analytics representative supporting enterprise growth initiatives and commercial strategy workstreams, helping leaders evaluate opportunities and improve ...
The role serves as the primary Business Analytics representative supporting enterprise growth initiatives and commercial strategy workstreams, helping leaders evaluate opportunities and improve ...
The role serves as the primary Business Analytics representative supporting enterprise growth initiatives and commercial strategy workstreams, helping leaders evaluate opportunities and improve ...
Senior Manager - Pharmacy Economics
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
Home, PA · On-site
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
Home, PA · On-site
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
Mountain Home, TX · On-site
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Senior Manager - Pharmacy Economics
Mountain Home, TX · On-site
$75K - $182K/yr
As the role evolves, contributes to broader data strategy initiatives and represents Retail Trade Analytics in select manufacturer discussions, business reviews, and cross-functional strategic forums.
Head of Business Intelligence & Analytics
$234K - $322K/yr
Lead launch performance reviews internally and be the insights/analytics representative on cross-functional leadership forums. Manage monthly and quarterly business reviews with U.S. and executive ...
Head of Business Intelligence & Analytics
$234K - $322K/yr
Lead launch performance reviews internally and be the insights/analytics representative on cross-functional leadership forums. Manage monthly and quarterly business reviews with U.S. and executive ...
Claim Manager - Analytics
Quincy, MA · On-site
$150 - $200/hr
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data.* Participate in other projects and activities as requested.**Success Metrics:
Claim Manager - Analytics
Quincy, MA · On-site
$150 - $200/hr
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data.* Participate in other projects and activities as requested.**Success Metrics:
$150 - $200/hr
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data.* Participate in other projects and activities as requested.**Success Metrics:
$150 - $200/hr
Act as Claim and Operations Analytics representative in IT/Underwriting/Organizational changes that impact data.* Participate in other projects and activities as requested.**Success Metrics:
Analytics Representative information
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1% of jobs
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$24.5K
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$77K
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Dispute Analytics Representative
Riverwoods, IL
Full-time
Re-posted 11 days ago
Capital One rating
7.8
Based on 148 frontline employees who took The Breakroom Quiz
90th of 176 rated banks
Job description
The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer-impacting issues, ensuring that all findings are accurately reported to management.
Responsibilities
Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed
Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE)
Discusses identified trends-in conjunction with Dispute Policy and Operating Regulations-and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls
Compiles reports and performs in-depth dispute case reviews for identified partners
Basic Qualifications
High school diploma, GED or equivalent certification
At least 2 years of experience in credit card disputes processing, investigations or analytics
Preferred Qualifications
Associate's or Bachelor's Degree in Business, Finance or Marketing
4+ years of experience in credit card disputes processing, investigations or analytics
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Riverwoods, IL: $62,900 - $71,800 for Dispute Analytics RepresentativeCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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About Capital One
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Industry
Funds, trusts and financial programs and real estate
Company size
10,000+ Employees
Headquarters location
McLean, VA, US