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Ams360 Software Jobs in Missouri (NOW HIRING)

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Ams360 Software information

What is AMS360 software?

AMS360 is a comprehensive agency management system developed by Vertafore for insurance agencies. It streamlines agency operations by integrating policy management, accounting, document management, and customer relationship management into a single platform. AMS360 helps agencies improve efficiency, ensure compliance, and deliver better service to clients. The software supports automation of routine tasks, customizable workflows, and robust reporting features, making it a popular choice among independent insurance agencies.

What are the typical responsibilities of an AMS360 software specialist in an insurance agency?

As an AMS360 Software Specialist, you’ll typically be responsible for managing the agency’s use of the AMS360 management system, including onboarding new users, providing training, troubleshooting system issues, and ensuring data integrity. You may also assist with customizing workflows, generating reports, and collaborating closely with producers, account managers, and IT staff to streamline operations. This role often requires proactive communication and problem-solving skills, as you’ll serve as the primary point of contact for AMS360-related questions and process improvements.

What are the key skills and qualifications needed to thrive as an AMS360 software specialist, and why are they important?

To thrive as an AMS360 Software Specialist, you need strong knowledge of insurance agency operations, data management, and a background in business administration or information systems. Proficiency with AMS360 software, experience with agency management systems, and possibly certifications in Vertafore products are typically required. Excellent problem-solving abilities, attention to detail, and strong communication skills help users navigate technical issues and drive adoption. These skills ensure efficient workflow, accurate data handling, and effective support for insurance agencies using AMS360.

What is the difference between Ams360 Software vs Insurance Agent?

FeatureAms360 SoftwareInsurance Agent
Primary RoleInsurance agency management software for policy administration, claims, and customer dataIndividual professional selling insurance policies and advising clients
CredentialsTypically no specific credentials required; familiarity with insurance softwareLicensing and certifications in insurance sales
Work EnvironmentOffice-based, working with insurance agencies and staffClient-facing, sales, and consultation
Industry UsageUsed by insurance agencies for operations managementEmployed by insurance companies or as independent agents

While Ams360 Software is a management tool used by insurance agencies to streamline operations, Insurance Agents are professionals who sell and advise on insurance policies. The software supports agents' work but does not replace the role of an individual insurance agent.

What are popular job titles related to Ams360 Software jobs in Missouri?

For Ams360 Software jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Ams360 Software jobs in Missouri look for?

The top searched job categories for Ams360 Software jobs in Missouri are:

What cities in Missouri are hiring for Ams360 Software jobs?

Cities in Missouri with the most Ams360 Software job openings:

Ams360 Software jobs near you

Customer Service Representative --Front Desk

Farmers Insurance

Columbia, MO • On-site

$48K - $58K/yr

Full-time

PTO

Posted 10 days ago

Farmers Insurance rating

7.6

Company rating: 7.6 out of 10

Based on 337 frontline employees who took The Breakroom Quiz

212th of 311 rated insurance

Job description

The Matthew Smith Agency in Columbia, Missouri is looking to expand his workforce! The Customer Service Representative will be the face of the agency, handling all walk ins, answering phone calls, helping with claims, and other administrative tasks. You will be playing a key role in client retention and satisfaction! If you are personable and enjoy working directly with clients and being apart of a team, this role is perfect for you! Apply today!

Responsibilities
  • Answer inbound calls, emails, and chat inquiries regarding policy coverage, billing, and claims
  • Process policy changes, endorsements, and renewals accurately and efficiently
  • Assist clients with the initial steps of filing claims and follow up on claim status
  • Explain coverage options, premiums, and policy terms in clear, easy-to-understand language
  • Identify opportunities to cross-sell or upsell additional coverage (auto, home, life, umbrella, etc.)
  • Maintain accurate and up-to-date client records in the agency management system
  • Resolve customer complaints or escalate issues to the appropriate department
  • Collaborate with agents and underwriters to ensure smooth policy servicing
  • Meet or exceed customer satisfaction and response-time goals
Requirements
  • High school diploma required; Associate's or Bachelor's degree preferred
  • 1+ years of customer service experience (insurance or financial services preferred)
  • Active state Property Casualty (PC) license, or willingness to obtain within [X] days of hire
  • Strong verbal and written communication skills
  • Proficiency with CRM/agency management software (e.g., AMS360, EZLynx, Applied Epic) and Microsoft Office
  • Ability to multitask in a fast-paced environment while maintaining accuracy
  • Strong problem-solving skills and a client-first attitude
Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Hands on Training###Career Growth Opportunities###

What Farmers Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

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