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Amex Lounge Jobs (NOW HIRING)

Compass Group

DISHWASHER (FULL TIME)

Dallas, TX · On-site

$20/hr

Amex Lounge DFW - 2333 South International Parkway, Dallas, TX 75261. Note: online applications accepted only. * Schedule : Full time schedule. Days may vary, 2:30 pm to 10:30 pm. Further details ...

Compass Group

COOK (FULL TIME)

Dallas, TX · On-site

$22/hr

Amex Lounge DFW - 2333 South International Parkway, Dallas, TX 75261. Note: online applications accepted only. * Schedule : Full time schedule. Days may vary, 1:30 pm to 10:30 pm. Further details ...

Flik Hospitality Group

DISHWASHER (FULL TIME)

Dallas, TX · On-site

$20/hr

Amex Lounge DFW - 2333 South International Parkway, Dallas, TX 75261. Note: online applications accepted only. * Schedule : Full time schedule. Days may vary, 2:30 pm to 10:30 pm. Further details ...

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Amex Lounge information

What are the key skills and qualifications needed to thrive as an Amex Lounge Associate, and why are they important?

To thrive as an Amex Lounge Associate, you typically need experience in hospitality or customer service, strong organizational skills, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and compliance protocols is commonly required. Outstanding interpersonal skills, problem-solving abilities, and the ability to remain calm under pressure set top performers apart. These skills are crucial for delivering exceptional guest experiences and maintaining smooth lounge operations in a fast-paced environment.

Is it hard to get hired by Amex?

Getting hired for a position at Amex, including roles related to the lounge or customer service, typically involves a competitive application process that assesses skills, experience, and cultural fit. Candidates often undergo multiple interview rounds and background checks, and relevant experience or certifications can improve chances of selection.

How much does Amex pay employees?

Employees working at American Express, including roles related to the Amex Lounge, typically earn wages that vary by position, experience, and location. Entry-level positions may start around $15-$20 per hour, while more specialized or managerial roles can pay significantly higher. Compensation often includes benefits such as health insurance and employee discounts.

What is the difference between Amex Lounge vs Customer Service Representative?

AspectAmex LoungeCustomer Service Representative
CredentialsMembership access, hospitality trainingCustomer service skills, communication skills
Work EnvironmentLuxury lounge, hospitality settingCall centers, office environments
Industry UsageTravel, hospitality, premium servicesRetail, finance, telecommunications

Amex Lounge staff focus on providing premium hospitality services in a luxury environment, requiring hospitality training and membership knowledge. Customer Service Representatives handle client inquiries across various industries, emphasizing communication skills. While both roles involve customer interaction, their work settings and required skills differ significantly.

What are Amex Lounges?

Amex Lounges, also known as American Express Lounges or Centurion Lounges, are exclusive airport lounges operated by American Express for eligible cardholders. These lounges provide travelers with premium amenities such as complimentary food and drinks, comfortable seating, high-speed Wi-Fi, and sometimes spa services. Access is typically granted to American Express Platinum, Centurion, and select other cardholders, often along with their guests. The lounges are designed to offer a relaxing and upscale environment before flights, enhancing the overall travel experience.

Do Amex employees get a free Amex?

Amex employees typically receive employee benefits that may include discounts or access to certain services, but they do not generally receive a free American Express card as part of their employment. Benefits vary by role and location, and employees often have access to company perks and discounts related to financial products. Specific details are usually provided during onboarding or through internal HR resources.

What is the Amex 2-90 rule?

The Amex 2-90 rule refers to American Express policies for lounge access, typically allowing cardholders to bring two guests within 90 days of a qualifying spend or status upgrade. It is important for lounge staff and customer service roles to understand this rule to assist members accurately and ensure compliance with lounge access policies.

What are the typical responsibilities of an Amex Lounge staff member during a shift?

As an Amex Lounge staff member, you can expect to handle a range of duties, including checking in guests, ensuring lounge areas are clean and well-stocked, and providing exceptional customer service. You'll assist guests with inquiries, resolve any issues that arise, and help maintain a welcoming, comfortable environment. Collaboration with other team members is essential, especially during busy travel periods, to ensure smooth operations and uphold the high standards associated with the Amex brand.
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Amex Lounge jobs near you
Infographic showing various Amex Lounge job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Associate-Digital Product Management, Digital Lounge Services

Associate-Digital Product Management, Digital Lounge Services

American Express

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

American Express rating

8.5

Company rating: 8.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

26th of 138 rated financial services

Job description

American Express entered the travel agency business more than 100 years ago and today is one of the world's largest Travel and Lifestyle Service networks. The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivalled expertise to Card Members across 22 markets seeking leisure or business travel, as well as a variety of lifestyle and concierge services.

The Digital Lounge Services team drives the vision, product strategy, and execution of digital capabilities that power the Global Lounge Collection. We create innovative, end-to-end digital solutions that simplify travel, enhance real-time servicing, support operational excellence, and elevate the premium value of American Express lounges worldwide.

Overview

We are seeking an Associate Product Manager to support the development and execution of digital experiences across the American Express Global Lounge Collection ecosystem. This includes platforms and products like LoungeOS and the Centurion Lounge Digital Waitlist that power premium lounge access, enable elevated servicing, and support operational experiences across the Centurion Lounges and Partner lounges.

This role partners closely with Product, Engineering, Design, Analytics, and Operations to deliver high-quality enhancements that improve the Lounge Agent and Card Member experiences at our lounges, support lounge operations, and drive business growth. The Associate Product Manager plays a critical role in translating product strategy into clear requirements and driving day-to-day execution across multiple initiatives.

The ideal candidate combines product management expertise with a passion for travel and hospitality, leveraging insights, technology, and partnerships to deliver world-class experiences for our Card Members.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
  • Foundational experience in Product Management or a related role
  • Familiarity with Agile methodologies and software development lifecycles.
  • Strong written communication skills with experience drafting structured requirements or documentation.
  • Analytical mindset with the ability to interpret data and derive actionable insights.
  • Strong organizational skills and ability to manage multiple concurrent workstreams.
  • Effective collaborator comfortable working across business and technical teams.
  • Basic technical fluency (understanding of APIs, mobile/web development concepts, or analytics tools).

 Preferred Qualifications

  • Experience supporting consumer-facing or B2B digital products.
  • Experience with hospitality technology or servicing workflows is a plus
  • Exposure to experimentation frameworks or A/B testing.
  • Experience working in a large, matrixed organization with complex regulatory requirements.
  • Interest in travel, hospitality, or premium customer experience design. 

Education & Experience

  • 1-3 years of experience in Product Management or a related field.
  • Support the delivery and execution of the roadmap for Lounge Services
  • Translate business requirements into well-defined user stories, acceptance criteria, and supporting documentation.
  • Partner closely with Product, Engineering, and Design teams to support feature development, testing, and launch readiness
  • Partner with business and operations teams to support feature enablement, training, and launches
  • Maintain and groom product backlogs to ensure clarity, prioritization alignment, and delivery efficiency.
  • Track feature progress, proactively identify risks or dependencies, and escalate as appropriate.
  • Support definition of KPIs and success metrics for new features and enhancements.
  • Analyze performance data and customer feedback to inform iteration opportunities.
  • Aid in the coordination of cross-functional communication to ensure stakeholders are aligned on timelines, scope, and launch expectations. 

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