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The Workforce Management Sr. Program Manager is responsible for defining and delivering strategic objectives and projects that span across the Forecasting, Staffing, and Scheduling verticals within WWGS Workforce Management. In addition to driving cross-program initiatives, this role will help shape and refine our store leadership structure vision across retail formats, ensuring our organizational models support long-term operational excellence. This role operates with significant ambiguity to identify, shape, and drive midterm projects and milestones that advance our overarching WWGS labor strategy. You will work across Finance, Process, Field, Store Development Growth and HR teams to define and improve leadership structures, refine business architecture across multiple retail concepts, and leverage data and AI to develop models that allow us to consider and evaluate different workforce scenarios. This role requires strong cross-functional partnership with domain Single-Threaded Owners (STOs), partner teams, and leadership to ensure strategic deliverables are executed on time, at quality, and in alignment with WWGS priorities.
Key job responsibilities
Own and deliver strategic workforce management initiatives that span across Forecasting, Staffing, and Scheduling verticals, from problem definition through implementation
Define midterm projects and milestones that advance the overarching WWGS labor strategy, translating ambiguous priorities into actionable plans with clear deliverables and dependencies
Coordinate requirements and inputs across Forecasting, Staffing, and Scheduling STOs to ensure cohesive execution
Define and drive strategic projects and objectives that span multiple verticals, operating with ambiguity to shape scope, milestones, and success criteria
Identify and resolve blockers; escalate risks with clear recommendations and mitigation plans
Drive high-level stakeholder management and coordination across senior leadership; consolidate status reporting and communicate progress, risks, and strategic recommendations
Ensure deliverables meet defined success criteria and drive measurable business outcomes
Partner with Finance, Process, Field, and HR teams to shape and refine the store leadership structure vision across retail formats, define improvements to organizational models, and drive scalable delivery aligned to our long-term business architecture
Leverage data and AI to develop models that allow us to consider and evaluate different workforce scenarios, supporting informed decision-making across retail formats
About the team
The WWGS Workforce Management team delivers comprehensive workforce planning capabilities across all WWGS retail formats. Our core capabilities span Volume & Labor Forecasting, Staffing, and Scheduling, and we are focused on building trust through accuracy, simplifying and standardizing processes, establishing governance, and driving innovation with flexibility. This role sits at the intersection of all three verticals, ensuring tactical execution remains cohesive and connected to the organization's strategic goals.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree or equivalent practical experience
PREFERRED QUALIFICATIONS
- Experience in workforce management, labor strategy, business architecture, or multi-format retail operations
- Demonstrated ability to manage complex, ambiguous programs in fast-paced environments
- Strong written and verbal communication skills; proven ability to influence without authority and manage complex stakeholder relationships across organizational boundaries
- Experience leveraging data analytics, AI/ML tools, or scenario modeling to support strategic workforce decisions
- PMP, PgMP, or equivalent certification
- MBA or advanced degree
- Familiarity with Amazon's Leadership Principles and working backwards methodology
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually