Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Amazon Connect, Genesys, NICE) * Experience partnering with Workforce Management and Quality teams ...
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Amazon Connect, Genesys, NICE) * Experience partnering with Workforce Management and Quality teams ...
Cyber - Cloud Architect - Consultant
Saint Louis, MO · On-site
$63.75 - $84.50/hr
... across Amazon Web Services, Microsoft Azure, Google Cloud Platform, and Oracle Cloud ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Cyber - Cloud Architect - Consultant
Saint Louis, MO · On-site
$63.75 - $84.50/hr
... across Amazon Web Services, Microsoft Azure, Google Cloud Platform, and Oracle Cloud ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Warehouse Associate
Saint Peters, MO · On-site
$15.25 - $18.25/hr
... on Amazon. As a value-add reseller and professional e-commerce partner, we take an investment ... Warehouse Associates are responsible for a variety of tasks related to the operation of the ZQUARED ...
Warehouse Associate
Saint Peters, MO · On-site
$15.25 - $18.25/hr
... on Amazon. As a value-add reseller and professional e-commerce partner, we take an investment ... Warehouse Associates are responsible for a variety of tasks related to the operation of the ZQUARED ...
Warehouse Associate
$17.50/hr
... on Amazon. As a value-add reseller and professional e-commerce partner, we take an investment ... Warehouse Associates are responsible for a variety of tasks related to the operation of the ZQUARED ...
Warehouse Associate
$17.50/hr
... on Amazon. As a value-add reseller and professional e-commerce partner, we take an investment ... Warehouse Associates are responsible for a variety of tasks related to the operation of the ZQUARED ...
Warehouse Associate
Saint Peters, MO · On-site
$17.50/hr
... on Amazon. As a value-add reseller and professional e-commerce partner, we take an investment ... Warehouse Associates are responsible for a variety of tasks related to the operation of the ZQUARED ...
Warehouse Associate
Saint Peters, MO · On-site
$17.50/hr
... on Amazon. As a value-add reseller and professional e-commerce partner, we take an investment ... Warehouse Associates are responsible for a variety of tasks related to the operation of the ZQUARED ...
Senior Hybrid Cloud Platform Engineer
Saint Louis, MO · On-site
$94K - $129K/yr
Strong knowledge of Amazon Web Services. * Strong troubleshooting skills. * Experience in automating tasks using scripted languages such as Bash, PowerShell, or Perl. * Familiarity with Agile/Scrum ...
Senior Hybrid Cloud Platform Engineer
Saint Louis, MO · On-site
$94K - $129K/yr
Strong knowledge of Amazon Web Services. * Strong troubleshooting skills. * Experience in automating tasks using scripted languages such as Bash, PowerShell, or Perl. * Familiarity with Agile/Scrum ...
Senior Hybrid Cloud Platform Engineer
Saint Louis, MO · Hybrid
$94K - $129K/yr
Strong knowledge of Amazon Web Services. * Strong troubleshooting skills. * Experience in automating tasks using scripted languages such as Bash, PowerShell, or Perl. * Familiarity with Agile/Scrum ...
Senior Hybrid Cloud Platform Engineer
Saint Louis, MO · Hybrid
$94K - $129K/yr
Strong knowledge of Amazon Web Services. * Strong troubleshooting skills. * Experience in automating tasks using scripted languages such as Bash, PowerShell, or Perl. * Familiarity with Agile/Scrum ...
Hands-on experience with relational and non-relational database systems such as Amazon RDS and ... Ability to thrive in a fast-paced environment, multi-task effectively, and work both independently ...
Quick apply
Hands-on experience with relational and non-relational database systems such as Amazon RDS and ... Ability to thrive in a fast-paced environment, multi-task effectively, and work both independently ...
Cloud Engineer
Saint Louis, MO · On-site
$50.50 - $67.50/hr
Strong knowledge of Amazon Web Services. * Strong troubleshooting skills. * Experience in automating tasks using scripted languages such as Bash, PowerShell, or Perl. * Familiarity with Agile/Scrum ...
Cloud Engineer
Saint Louis, MO · On-site
$50.50 - $67.50/hr
Strong knowledge of Amazon Web Services. * Strong troubleshooting skills. * Experience in automating tasks using scripted languages such as Bash, PowerShell, or Perl. * Familiarity with Agile/Scrum ...
Cloud Engineer
$50.50 - $67.50/hr
Strong knowledge of Amazon Web Services. * Strong troubleshooting skills. * Experience in automating tasks using scripted languages such as Bash, PowerShell, or Perl. * Familiarity with Agile/Scrum ...
Cloud Engineer
$50.50 - $67.50/hr
Strong knowledge of Amazon Web Services. * Strong troubleshooting skills. * Experience in automating tasks using scripted languages such as Bash, PowerShell, or Perl. * Familiarity with Agile/Scrum ...
Big Data Analytics Engineer
Saint Louis, MO · On-site
$54.25 - $71.75/hr
... S) such as Amazon Web Services, or Google Compute Engine Experience with Big data ecosystem ... tasks Comfortable working in a dynamic environment and developing flexible solutions to meet ...
Big Data Analytics Engineer
Saint Louis, MO · On-site
$54.25 - $71.75/hr
... S) such as Amazon Web Services, or Google Compute Engine Experience with Big data ecosystem ... tasks Comfortable working in a dynamic environment and developing flexible solutions to meet ...
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Establish timelines & task planning with project leads and various agency partners. Play a key role ...
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Establish timelines & task planning with project leads and various agency partners. Play a key role ...
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Project management skills with a high-level attention to detail & ability to multi-task * Knowledge ...
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Project management skills with a high-level attention to detail & ability to multi-task * Knowledge ...
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
Art Director - Experiential
Saint Louis, MO · On-site
$117K - $123K/yr
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Must be able to multi-task in a highly productive, fast-paced environment * Must be proficient in ...
Art Director - Experiential
Saint Louis, MO · On-site
$117K - $123K/yr
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Must be able to multi-task in a highly productive, fast-paced environment * Must be proficient in ...
Art Director - Experiential
Saint Louis, MO · Hybrid
$117K - $123K/yr
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Must be able to multi-task in a highly productive, fast-paced environment * Must be proficient in ...
Art Director - Experiential
Saint Louis, MO · Hybrid
$117K - $123K/yr
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Must be able to multi-task in a highly productive, fast-paced environment * Must be proficient in ...
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Project management skills with a high-level attention to detail & ability to multi-task * Knowledge ...
... Amazon, Coca-Cola, DP World, Macy's, Marriott International, McDonald's, Verizon and Visa ... Project management skills with a high-level attention to detail & ability to multi-task * Knowledge ...
Write clear, technically detailed tasks that reflect customer priorities. * Define, document, and ... Demonstrated understanding of Amazon Web Services (AWS), Ground Truth. * Experience with delivery ...
Write clear, technically detailed tasks that reflect customer priorities. * Define, document, and ... Demonstrated understanding of Amazon Web Services (AWS), Ground Truth. * Experience with delivery ...
Writing scripts to automate AWS and RDS tasks. * Performs software systems development, including ... Adept at leveraging a comprehensive suite of AWS services, including Amazon S3 for storage, EC2 for ...
Writing scripts to automate AWS and RDS tasks. * Performs software systems development, including ... Adept at leveraging a comprehensive suite of AWS services, including Amazon S3 for storage, EC2 for ...
Writing scripts to automate AWS and RDS tasks. * Performs software systems development, including ... Adept at leveraging a comprehensive suite of AWS services, including Amazon S3 for storage, EC2 for ...
Writing scripts to automate AWS and RDS tasks. * Performs software systems development, including ... Adept at leveraging a comprehensive suite of AWS services, including Amazon S3 for storage, EC2 for ...
Amazon Task information
See St Louis, MO salary details
$22.4K - $31.1K
3% of jobs
$31.1K - $39.9K
6% of jobs
$39.9K - $48.6K
10% of jobs
$56.6K is the 25th percentile. Wages below this are outliers.
$48.6K - $57.4K
6% of jobs
$57.4K - $66.1K
12% of jobs
The median wage is $73.6K / yr.
$66.1K - $74.9K
15% of jobs
$74.9K - $83.6K
13% of jobs
$90.5K is the 75th percentile. Wages above this are outliers.
$83.6K - $92.4K
13% of jobs
$92.4K - $101.1K
10% of jobs
$101.1K - $109.9K
9% of jobs
$109.9K - $118.6K
4% of jobs
$22.4K
$75K
$118.6K
How much do amazon task jobs pay per year?
What is the difference between Amazon Task vs Amazon Associate?
| Aspect | Amazon Task | Amazon Associate |
|---|---|---|
| Primary Role | Completing specific tasks or micro-jobs assigned by Amazon or third-party platforms | Promoting Amazon products and earning commissions through referrals |
| Required Credentials | None or minimal; basic computer skills often sufficient | None required; marketing skills beneficial |
| Work Environment | Remote, flexible, task-based | Remote, marketing-focused |
| Common Usage | Micro-task platforms, Amazon Mechanical Turk | Amazon Associates program for affiliate marketing |
Amazon Task involves completing specific micro-jobs or tasks, often on platforms like Mechanical Turk, requiring minimal credentials. Amazon Associate focuses on promoting products via affiliate links to earn commissions. While both are Amazon-related roles, Amazon Task emphasizes task completion, whereas Amazon Associate centers on marketing and referrals.
What are some common challenges faced by individuals working on Amazon Mechanical Turk (MTurk) tasks, and how can they be addressed?
What are the key skills and qualifications needed to thrive as an Amazon Warehouse Associate, and why are they important?
What is an Amazon task?

Full-time
Re-posted 15 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Contact Center Operations Generalist Architect
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.
Key responsibilities
- Lead contact center strategy, transformation, and optimization programs
- Shape target operating models, solution roadmaps, and implementation approaches
- Advise on CCaaS platform selection, design, and deployment
- Design and govern AI-enabled service operations use cases
- Drive measurable improvements in customer experience, efficiency, and quality
- Partner with client executives and Deloitte teams to deliver sustainable outcomes
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
- Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
- Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
- Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
- Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
- Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
- Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations Generalist Architect
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.
Key responsibilities
- Lead contact center strategy, transformation, and optimization programs
- Shape target operating models, solution roadmaps, and implementation approaches
- Advise on CCaaS platform selection, design, and deployment
- Design and govern AI-enabled service operations use cases
- Drive measurable improvements in customer experience, efficiency, and quality
- Partner with client executives and Deloitte teams to deliver sustainable outcomes
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
- Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
- Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
- Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
- Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
- Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
- Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US