"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Customer Service Representative
Location: Remote (Durham, NC)
Duration: 6-Month Contract
Pay Rate: $15–$17/hour on W2
Training & Work Schedule:
- Training: Approximately 11 weeks, Monday–Friday, 8:00 AM–5:00 PM EST.
- Attendance: No time off is allowed during training; candidates must attend all sessions.
- The majority of the assignment will focus on training and preparation for Annual Open Enrollment, beginning October 1.
- Support Medicare products for members aged 65+ in a high-volume inbound call environment.
- Daily team chat before phones open; inbound calls begin around 8:00 AM EST and continue throughout the day.
- One-hour lunch break.
Position Summary:
We are seeking a Customer Service Representative to support Annual Open Enrollment for a leading health insurance organization. This role involves assisting members, providers, and employer groups with insurance-related inquiries, including benefits, enrollment, eligibility, claims, and policy information. The ideal candidate will have strong communication, problem-solving, and customer service skills, with the ability to work in a fast-paced, high-volume call center environment.
Key Responsibilities:
- Handle complex insurance inquiries from members, providers, and employer groups via phone and email.
- Explain benefits, enrollment, eligibility, claims, and policy information clearly and professionally.
- Resolve customer issues using critical thinking and strive for first-call resolution.
- Accurately document customer interactions and update claims, enrollment, and membership records.
- Research and resolve service issues by collaborating with internal teams, vendors, and business partners.
- Educate customers and providers on company policies, programs, and self-service tools.
- Identify trends, process improvements, and opportunities to enhance the customer experience.
- Support the organization's mission by delivering exceptional customer service and maintaining professionalism.
Qualifications:
- High School Diploma or GED.
- 0–2 years of customer service, call center, insurance, healthcare, or related experience.
- Previous insurance experience required.
- Enrollment experience preferred.
- Medicare experience preferred.
- Experience in an ACD call center environment.
- Tech-savvy and comfortable using multiple systems such as Salesforce and Genesys.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.