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Amazon Remote Jobs in Cape Cod, MA (NOW HIRING)

Telus Digital

$106K - $150K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ... Experience with contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES) and ...

Beacon Biosignals

Principal Data Engineer

Boston, MA · On-site +1

$190K - $210K/yr

This role is fully remote working anywhere in the US. What success looks like * You partner with ... Amazon Kinesis * Strong proficiency in a modern general-purpose language; proficiency in the ...

Apps Associates

Project Manager - IMS

Acton, MA · On-site +1

Remote work approved with on-site/customer facing work required periodically depending on project ... Amazon AWS * Microsoft Azure * Oracle Database migration and/or upgrades * ERP upgrade/migration ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Telus Digital

$124K - $156K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ... Experience in deploying and maintaining contact center solutions (e.g. , Genesys, Amazon Connect ...

Telus Digital

$180K - $224K/yr

Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote ... Experience with leading CCaaS technologies such as Amazon Connect, Zendesk CCaaS, Google CES, Five9 ...

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All JobsAmazon JobsAmazon Remote JobsAmazon Remote Jobs in Cape Cod, MA

Amazon Remote information

What are Amazon remote jobs?

Amazon remote jobs are positions offered by Amazon that allow employees to work from home or another location outside of a traditional Amazon office. These jobs can be found in various departments, including customer service, human resources, software development, and more. Remote roles offer flexibility and the opportunity to work for Amazon without needing to relocate. Candidates typically need a reliable internet connection, a suitable workspace, and may need to reside in specific locations depending on the job requirements.

Does Amazon allow fully remote work?

Amazon offers a variety of remote job opportunities, including fully remote roles in customer service, technical support, and corporate positions. The availability of fully remote work depends on the specific role and department, with some positions requiring on-site presence or hybrid arrangements. Candidates should review individual job postings for location and remote work options.

Is Amazon offering remote jobs?

Yes, Amazon offers remote job opportunities across various roles, including customer service, technical support, and corporate positions. These jobs often require strong communication skills and may involve flexible schedules or specific technical requirements. Remote positions are available in multiple regions, depending on the role and location policies.

What are the main challenges of working in a remote position at Amazon and how does the company support remote employees?

One of the main challenges of working remotely at Amazon is staying connected with your team and maintaining effective communication across different time zones or departments. Amazon addresses this by providing robust collaboration tools, regular virtual meetings, and clear documentation processes. Additionally, remote employees have access to training resources, mentorship programs, and virtual events to foster professional growth and inclusion. The company encourages proactive communication and offers various support channels to help remote workers balance productivity and well-being.

What are the key skills and qualifications needed to thrive as an Amazon remote employee?

To thrive as an Amazon Remote employee, you typically need strong problem-solving abilities, time management, and relevant experience in your field, often supported by a high school diploma or higher. Familiarity with Amazon's internal tools, customer service platforms, and collaboration software such as Amazon Connect and Slack is often required, depending on the role. Excellent communication, self-motivation, and the ability to work independently are critical soft skills for remote success. These skills and qualifications ensure productivity, effective teamwork, and high-quality service delivery in a virtual work environment.

What is the difference between Amazon Remote vs Amazon Customer Service Associate?

AspectAmazon RemoteAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; sometimes college experienceHigh school diploma or equivalent
Work EnvironmentRemote, home-basedRemote, home-based or call center
Employer & Industry UsageAmazon's remote workforce across various rolesAmazon's customer support teams
Common Search & ComparisonYesYes

Amazon Remote roles typically involve a variety of positions that can be performed from home, often requiring specific skills or experience. Amazon Customer Service Associates focus specifically on customer support, handling inquiries and resolving issues remotely or in call centers. Both roles are part of Amazon's remote workforce, but they differ in responsibilities and sometimes in required credentials.

What are popular job titles related to Amazon Remote jobs in Cape Cod, MA?

For Amazon Remote jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Amazon Remote jobs in Cape Cod, MA look for?

The top searched job categories for Amazon Remote jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Amazon Remote jobs?

Cities near Cape Cod, MA with the most Amazon Remote job openings:

Amazon Remote jobs near you
Infographic showing various Amazon Remote job openings in Cape Cod, MA as of June 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 50% Physical, 2% Hybrid, and 48% Remote job distribution.

Manager, Product - CCaaS

Telus Digital

On-site, Remote

$106K - $150K/yr

Full-time

Re-posted 28 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

98th of 224 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Manager, Product - CCaaS, is an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
As a Manager, Product - CCaaS, you'll form close relationships with client stakeholders to understand their goals and vision, and lead multidisciplinary teams to iteratively bring that vision to life within the contact center technology space. You'll partner with engineering, delivery, product, and business leaders to shape contact center solutions that create measurable business value. This role combines deep product ownership with executive-level client engagement, requiring confidence in translating CCaaS capabilities and business requirements into clear product roadmaps and outcomes.
Responsibilities
  • Build strong client relationships and lead teams in building solutions that align with product vision and customer experience outcomes
  • Collaborate with cross-functional, international teams to iteratively deliver contact center products in line with time and budget constraints
  • Establish and manage complex requirement backlogs across contact center platforms (e.g., Genesys, Amazon Connect, Five9, Google CES)
  • Facilitate discussions and create processes for scope management and feature prioritization across CCaaS implementations
  • Lead technical discussions with engineers to help define system architecture, telephony integrations, and data flows to guide feature development
  • Organize and lead journey mapping, user story mapping, and other product-oriented workshops with internal and client stakeholders
  • Champion effective communication by delivering timely and tailored updates across engineering teams, product managers, and C-level executives, translating technical solutions for business and executive audiences
  • Coach internal and external teams on improved CCaaS product processes and practices
  • Manage and mentor other product team members to support their career growth and contribute toward a psychologically safe environment
  • Help drive improvement and development of the Product discipline within the CCaaS organization
  • Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams
Qualifications
  • 7+ years of experience in the software development industry in a role such as Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position
  • 2+ years of leadership experience, including leading teams and developing individuals in their careers
  • Experience with contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES) and comfort communicating the business case for change decisions and long-term value for investment
  • Demonstrated experience managing software projects with complex scope across multiple stakeholders, vendors, and platforms
  • Strong financial acumen with experience in sizing solutions and managing scope within project constraints (time, scope, and budget)
  • An expert communicator who can run workshops and structured meetings to align internal and client stakeholders on enterprise business goals
  • Strong documentation and technical writing skills, with proficiency in user stories, acceptance criteria, requirements documentation, flow diagrams, and API documentation
  • Experience conducting 1:1s and coaching colleagues and teams on their craft while contributing toward a psychologically safe environment
  • Working knowledge of frontend and backend technologies (e.g., web/native apps, APIs, databases) and ability to quickly ramp up on new platforms
  • An understanding of and deep appreciation for customer experience (CX) and a drive to stay current with the continually evolving landscape
Bonus Points
  • Agency and/or consulting experience with a variety of clients and industries
  • Certified Scrum Product Owner
  • Experience with product research and strategy
  • Knowledge of AI applications in contact center contexts

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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