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Amazon Remote Jobs in Massachusetts (NOW HIRING)

Telus Digital

$152K - $179K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. The Opportunity As an Amazon Connect Application Architect, you'll sit ...

Stem Xpert

Web Developer/Web Admin

Waltham, MA · On-site +1

Web Developer/Web Admin(Remote work Possibility) Duration: 6+ months Location: Waltham, MA or ... Experience working with Amazon AWS Cloud infrastructure a plus ( EC2, RDS, S3, CloudFront , etc)

Code3

Remote, United States Code3 is an integrated marketing agency, powering business growth for digital ... Serve as the day-to-day client lead across Amazon, Walmart, Target, Instacart, and other ...

Code3

Remote, United States Code3 is an integrated marketing agency, powering business growth for digital ... The ideal candidate brings deep expertise across commerce ecosystems, including Amazon Vendor ...

Kobie Marketing

AI Engineer

Boston, MA · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... We're building an internal agent platform on Amazon AgentCore that automates analyst workflows ...

RELQ Technologies

DevOps Engineer

MA · On-site +1

$49.50 - $68/hr

Remote (U.S) Duration: 6+ Months (Contract) Client Domain: Product-based Technology Company ... or Amazon ECS. * Collaborate with development, QA, and security teams to ensure secure and ...

EBSCO

Sr Cloud Platform Engineer

Ipswich, MA · On-site +1

$66.25 - $86.25/hr

This remote friendly role provides tools, training, resources, and experienced engineering mentors ... Claude Code, Amazon Q Developer. * Strong communication skills and a natural inclination to ...

EBSCO

Sr Cloud Platform Engineer

Ipswich, MA · On-site +1

$124K - $177K/yr

This remote friendly role provides tools, training, resources, and experienced engineering mentors ... Claude Code, Amazon Q Developer. * Strong communication skills and a natural inclination to ...

Beam

Senior Copywriter

Boston, MA · On-site +1

Own copy development across paid media, retention marketing, brand campaigns, retail, Amazon ... Boston, MA, New York, NY (Hybrid, 2-3 days/week in-office) or Remote in the U.S. We offer: • ...

Beacon Biosignals

Principal Data Engineer

Boston, MA · On-site +1

$190K - $210K/yr

This role is fully remote working anywhere in the US. What success looks like * You partner with ... Amazon Kinesis * Strong proficiency in a modern general-purpose language; proficiency in the ...

Telus Digital

$106K - $150K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ... Experience with contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES) and ...

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How much do amazon remote jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for amazon remote in Massachusetts is $35.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.57 and $49.00 per hour, depending on experience, location, and employer.

What are Amazon remote jobs?

Amazon remote jobs are positions offered by Amazon that allow employees to work from home or another location outside of a traditional Amazon office. These jobs can be found in various departments, including customer service, human resources, software development, and more. Remote roles offer flexibility and the opportunity to work for Amazon without needing to relocate. Candidates typically need a reliable internet connection, a suitable workspace, and may need to reside in specific locations depending on the job requirements.

Does Amazon allow fully remote work?

Amazon offers a variety of remote job opportunities, including fully remote roles in customer service, technical support, and corporate positions. The availability of fully remote work depends on the specific role and department, with some positions requiring on-site presence or hybrid arrangements. Candidates should review individual job postings for location and remote work options.

Is Amazon offering remote jobs?

Yes, Amazon offers remote job opportunities across various roles, including customer service, technical support, and corporate positions. These jobs often require strong communication skills and may involve flexible schedules or specific technical requirements. Remote positions are available in multiple regions, depending on the role and location policies.

What are the main challenges of working in a remote position at Amazon and how does the company support remote employees?

One of the main challenges of working remotely at Amazon is staying connected with your team and maintaining effective communication across different time zones or departments. Amazon addresses this by providing robust collaboration tools, regular virtual meetings, and clear documentation processes. Additionally, remote employees have access to training resources, mentorship programs, and virtual events to foster professional growth and inclusion. The company encourages proactive communication and offers various support channels to help remote workers balance productivity and well-being.

What are the key skills and qualifications needed to thrive as an Amazon remote employee?

To thrive as an Amazon Remote employee, you typically need strong problem-solving abilities, time management, and relevant experience in your field, often supported by a high school diploma or higher. Familiarity with Amazon's internal tools, customer service platforms, and collaboration software such as Amazon Connect and Slack is often required, depending on the role. Excellent communication, self-motivation, and the ability to work independently are critical soft skills for remote success. These skills and qualifications ensure productivity, effective teamwork, and high-quality service delivery in a virtual work environment.

What is the difference between Amazon Remote vs Amazon Customer Service Associate?

AspectAmazon RemoteAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; sometimes college experienceHigh school diploma or equivalent
Work EnvironmentRemote, home-basedRemote, home-based or call center
Employer & Industry UsageAmazon's remote workforce across various rolesAmazon's customer support teams
Common Search & ComparisonYesYes

Amazon Remote roles typically involve a variety of positions that can be performed from home, often requiring specific skills or experience. Amazon Customer Service Associates focus specifically on customer support, handling inquiries and resolving issues remotely or in call centers. Both roles are part of Amazon's remote workforce, but they differ in responsibilities and sometimes in required credentials.

What are the most commonly searched types of Amazon jobs in Massachusetts? The most popular types of Amazon jobs in Massachusetts are:
What are popular job titles related to Amazon Remote jobs in Massachusetts? For Amazon Remote jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Amazon Remote jobs in Massachusetts look for? The top searched job categories for Amazon Remote jobs in Massachusetts are:
What cities in Massachusetts are hiring for Amazon Remote jobs? Cities in Massachusetts with the most Amazon Remote job openings:
Amazon Remote jobs near you
Infographic showing various Amazon Remote job openings in Massachusetts as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $73,303 per year, or $35.2 per hour.

Senior Amazon Connect Application Architect

Telus Digital

On-site, Remote

$152K - $179K/yr

Full-time

Posted 19 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

104th of 223 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Amazon Connect Application Architects will be an integral part of our CX Platforms team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
As an Amazon Connect Application Architect, you'll sit at the intersection of solution architecture and application engineering - designing and hands-on building complex Amazon Connect solutions. You'll translate high-level business goals into well-architected, secure, and cost-effective designs on the Amazon Connect and AWS ecosystem, then roll up your sleeves to implement, validate, and optimize those solutions alongside the delivery team.
This role specializes in Amazon Connect and its supporting AWS services, including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, Amazon Kinesis, and DynamoDB. It combines the design authority of a solution architect with the deep, hands-on build expertise expected of an application architect, ensuring that what is designed on paper is delivered reliably in production.
Responsibilities
  • Collaborate with customers and Solution Architects to define end-to-end system design, creating blueprints for IVR and voice workflows, omni-channel routing, ticket lifecycles, and key integration points; design scalable, highly available, secure, and cost-effective architectures on Amazon Connect and AWS, applying Well-Architected Framework principles; finalize and own the Technical Design Document.
  • Build and configure Amazon Connect contact flows and supporting components, and develop custom application logic using AWS Lambda, Amazon Lex, Amazon Polly, S3, Kinesis, and DynamoDB; build custom agent experiences with the Amazon Connect Streams API and a custom Contact Control Panel (CCP), and extend the solution with Amazon Connect Cases, Customer Profiles, Contact Lens, and Amazon Bedrock agents where appropriate; write clean, maintainable code in Python, Java, or Node.js; develop and maintain infrastructure as code (Terraform preferred, AWS CloudFormation also supported) and CI/CD pipelines to support repeatable, automated deployments.
  • Validate and confirm the technical approach and architecture, ensuring alignment with AWS best practices and client security and compliance requirements; approve configuration changes and custom application deployments, and drive complex technical issues to resolution; select the appropriate AWS services for each use case, balancing performance, scalability, security, and cost.
  • Architect and implement seamless integrations between Amazon Connect / AWS and external systems such as CRM, WFM, and ERP platforms; lead migration efforts from legacy contact center platforms (for example, Salesforce Service Cloud, Five9, or Genesys) to Amazon Connect, analyzing existing systems and developing pragmatic migration strategies.
  • Act as a technical advisor on Amazon Connect platform capabilities, supporting account and solutioning teams with discovery, solution demonstrations, proofs of concept, and effort estimation as needed.
  • Provide strategic technical oversight, mentorship, and hands-on support to Application and Quality Engineers; serve as the primary technical consultant to clients, leading discovery sessions, design workshops, solution demonstrations, and configuration reviews; bridge the gap between technical and non-technical stakeholders.
  • Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences; review and validate test cases, with a focus on end-to-end experience quality; monitor and tune application performance in production.
  • Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the client; proactively identify scope creep and potential technical blockers to prevent cost leakages, and ensure the final solution is secure, cost-optimized, and easily maintainable by the client's operations team.
Qualifications
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience, with 5+ years in contact center solutions and at least 4 years in a technical leadership, application architect, or solution architect role for CCaaS or cloud deployments.
  • Proven ability to design and build complex, scalable, resilient, and cost-efficient omnichannel Customer Experience (CX) solutions on Amazon Connect and AWS, applying Well-Architected Framework principles.
  • Demonstrated experience personally building and deploying solutions on AWS, not just designing them, including serverless development, infrastructure as code, and automated deployment pipelines.
  • Hands-on experience building custom agent experiences with the Amazon Connect Streams API and custom Contact Control Panel (CCP), and working across the Amazon Connect backend service APIs for contact flows, contact handling, and reporting.
  • Deep experience architecting and implementing seamless integrations between Amazon Connect / AWS and external systems such as CRM, WFM, and ERP.
  • Proficiency in contact center reporting and analytics, including Contact Lens conversational analytics, and ensuring data consistency across the platform.
  • Ability to lead technical discovery, deliver solution demonstrations, mentor junior staff, and translate high-level business requirements into detailed technical specifications and working software.
Bonus Points (Optional)
  • AWS Professional certification(s), for example AWS Certified Solutions Architect (Associate or Professional), AWS Certified Developer (Associate), or AWS Certified Cloud Practitioner.
  • Hands-on experience across Amazon Connect and AWS services, including Lambda, Lex, Polly, S3, Kinesis, and DynamoDB.
  • Experience building custom agent applications with the Amazon Connect Streams API (StreamsJS), including embedding or building a custom Contact Control Panel (CCP), handling agent and contact state events, and using Amazon Connect SDK.
  • Working knowledge of the Amazon Connect backend service APIs, for example flow management, contact handling, and real-time and historical metrics.
  • Experience with Amazon Connect Cases (the ConnectCases API) for tracking and managing multi-interaction customer issues.
  • Experience with Amazon Connect Customer Profiles (the CustomerProfiles API and AppFlow connectors) to unify customer data from CRM, ITSM, and ERP sources with contact history.
  • Experience with Amazon Connect Contact Lens for real-time and post-call conversational analytics, sentiment analysis, and automated contact categorization, including the real-time analysis APIs.
  • Experience developing generative AI assistants with Amazon Bedrock agents, including action groups, OpenAPI or function-based tool definitions, knowledge bases, and Lambda-based fulfillment (awareness of the current Amazon Bedrock AgentCore direction is a plus).
  • Strong programming skills in Python, Java, or Node.js.
  • Strong experience with infrastructure as code, with Terraform preferred (AWS CloudFormation also valued), and CI/CD tooling for automated, repeatable deployments.
  • Familiarity with cloud security frameworks, compliance standards, and cost optimization strategies.
  • Experience leading migration projects from legacy platforms such as Salesforce Service Cloud, Five9, or Genesys.
  • Hands-on experience with other CCaaS solutions is a strong asset.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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