Yuma, AZ · On-site
$55.75 - $62/hr
... PillPack and Amazon Pharmacy's policies and procedures as well as products and services Maintain confidentiality of all customer information Collaboration with teammates and other overnight teams ...
Yuma, AZ · On-site
$55.75 - $62/hr
... PillPack and Amazon Pharmacy's policies and procedures as well as products and services Maintain confidentiality of all customer information Collaboration with teammates and other overnight teams ...
... PillPack and Amazon Pharmacy's policies and procedures as well as products and services Maintain confidentiality of all customer information Collaboration with teammates and other overnight teams ...
... PillPack and Amazon Pharmacy's policies and procedures as well as products and services Maintain confidentiality of all customer information Collaboration with teammates and other overnight teams ...
Austin, TX · On-site
$113K - $160K/yr
PILLPACK, LLC Offered Position: Business Intel Engineer II Job Location: Austin, Texas Job Number ... Research, design, and develop new forecasting technologies to help Amazon leverage its data to ...
Austin, TX · On-site
$113K - $160K/yr
PILLPACK, LLC Offered Position: Business Intel Engineer II Job Location: Austin, Texas Job Number ... Research, design, and develop new forecasting technologies to help Amazon leverage its data to ...
Seattle, WA · On-site
$127K - $161K/yr
PillPack LLC Position: Operations Engineer III - AMZ12253.13 Location: Seattle, WA Multiple ... Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran ...
Seattle, WA · On-site
$127K - $161K/yr
PillPack LLC Position: Operations Engineer III - AMZ12253.13 Location: Seattle, WA Multiple ... Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran ...
Seattle, WA · On-site
$168K - $227K/yr
PILLPACK, LLC Offered Position: Software Dev Engineer III Job Location: Seattle, Washington Job ... Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability ...
Seattle, WA · On-site
$168K - $227K/yr
PILLPACK, LLC Offered Position: Software Dev Engineer III Job Location: Seattle, Washington Job ... Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability ...
$23K - $32K
3% of jobs
$32K - $41K
6% of jobs
$41K - $50K
10% of jobs
$58.3K is the 25th percentile. Wages below this are outliers.
$50K - $59K
6% of jobs
$59K - $68K
12% of jobs
The median wage is $75.7K / yr.
$68K - $77K
15% of jobs
$77K - $86K
13% of jobs
$93.1K is the 75th percentile. Wages above this are outliers.
$86K - $95K
13% of jobs
$95K - $104K
10% of jobs
$104K - $113K
9% of jobs
$113K - $122K
4% of jobs
$23K
$77.1K
$122K
To excel at Amazon PillPack, you need a strong understanding of pharmacy operations, attention to detail, and a background in pharmacy or healthcare support, often supported by certification as a Pharmacy Technician. Familiarity with pharmacy management systems, medication dispensing automation tools, and proficiency in using Amazon's proprietary software are essential. Excellent communication, teamwork, and problem-solving skills help you deliver exceptional service in a dynamic, customer-focused environment. These abilities ensure accurate medication dispensing, regulatory compliance, and a positive experience for both patients and team members.
A typical day at Amazon PillPack involves processing and packaging prescription medications, verifying orders for accuracy, and communicating with both patients and healthcare providers to resolve issues or answer questions. Team members often work in a collaborative, fast-paced environment alongside pharmacists, pharmacy technicians, and customer service representatives. You may rotate between tasks such as data entry, medication counting, and troubleshooting prescription issues, ensuring that orders are filled safely and efficiently. This structure provides opportunities to develop new skills and work with cutting-edge pharmacy technology, all while helping patients manage their daily medication needs.
An Amazon PillPack job typically involves roles in pharmacy operations, customer service, or fulfillment within Amazon's PillPack division, which provides pre-sorted prescription medications to customers. Employees may work as pharmacy technicians, pharmacists, or in warehouse and customer support roles. Responsibilities can include verifying prescriptions, packaging medications, assisting customers, and ensuring compliance with healthcare regulations.
$55.75 - $62/hr
Full-time
Posted 12 days ago
7.4
Based on 6,998 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to
deliver on being the earth's most customer centric Pharmacy. To get there, we need
exceptionally talented, bright, and driven people to deliver this unique service with the highest
quality. If you are passionate about the future of healthcare, this is your chance to make history
by joining the Clinical Customer Care team.
The Clinical Customer Care Team is an extension of the Customer Care Team in Salt Lake City.
Pharmacists on the Clinical Customer Care Team act as the customer facing pharmacist and
are the main source of clinical knowledge for our customers and for the Customer Care team.
Must have an active Registered Pharmacist license with the AZ, NH, or MA Board of Pharmacy
Must reside in the state of Arizona, New Hampshire, or Massachusetts and must be able to commute to the office if necessary.
#everydaybetter
Key job responsibilities
Speaking with customers over the phone and via email about issues that are clinical in
nature, including but not limited to drug interactions, adverse drug reactions, new
medication counseling, and drug omission counseling
Outreaching to customers in response to voicemails left overnight for clinical issues
Supporting Customer Care and Clinical Customer Care phone agents with clinical
questions that need to be answered.
Researching and completing customer requests via Zendesk tickets. These tickets can
include but are not limited to approving packet sets, adjusting customers shipping
facility, responding to customer emails, and responding to customer callback requests
Investigating, reporting, and speaking with customers about potential Quality Related
Events and PHI breaches
Researching and recommending OTC products for customers
Speaking with customers and addressing clinical complaints
Completing miscellaneous tasks as needed. These tasks can include but are not limited
to prescription transfers, speaking with medical offices, verifying prescriptions, and
completing various billing related tasks
Maintain an advanced understanding of all PillPack and Amazon Pharmacy's policies
and procedures as well as products and services
Maintain confidentiality of all customer information
Collaboration with teammates and other overnight teams
Customer centric and commitment to quality
Participation in personal growth and development
About the team
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
It services, book publishers, retail, real estate and computer and electronic product manufacturing
10,000+ Employees
Seattle, WA, US
