Amazon Ops Jobs in Tennessee (NOW HIRING)

The Technical Infrastructure Program Manager III (TIPM III) within Data Center Infrastructure Engineering (DCIE) manages the lifecycle of complex, cross-functional infrastructure programs across Amazon Fulfillment and Logistics operations worldwide. This role operates both tactically and strategically - owning end-to-end program execution while defining program mission, vision, and long-term roadmaps that influence business and technology selections within a VP organization.
The TIPM III drives collaboration across engineering, operations, vendors, finance, and field teams to deliver scalable, reliable, and cost-effective infrastructure. This includes owning product performance metrics, infrastructure health dashboards, and executive reporting (MBRs, QBRs, OP narratives) to provide stakholders with visibility into program impact, risks, and investment justification.
This role requires the ability to navigate ambiguity where deployment strategy may not yet be defined, negotiate resources and priorities across teams, and find paths forward in difficult situations - all while mentoring others and driving process improvement.
Key job responsibilities
Program Strategy & Execution
- Own lifecycle of complex, cross-functional infrastructure programs; define mission, vision, and success criteria
- Drive strategy in ambiguous environments; negotiate resources and priorities across teams
- Develop roadmaps balancing scope, risk, and short-term vs

long-term trade-offs
Product Reporting & Performance Metrics
- Own infrastructure KPIs (uptime, power efficiency, deployment cycle times, cost per deployment)
- Build real-time dashboards; identify when deployment issues stem from technical design gaps
Reporting & Business Reviews
- Own OP1/OP2 narratives, 6-pagers, MBRs, QBRs, and risk reports
- Present program status and selections to leaders up to 3 tiers above role level
Risk Management & Compliance
- Identify and mitigate risks impacting execution; partner with DPM on escalations and deviation approvals
- Work with infrastructure engineering teams to address audit failures
Process Improvement
- Streamline or eliminate excess process; create predictable paths and drive concurrent delivery improvements
Stakeholder Communication & Leadership
- Act as primary interface between engineering, operations, and senior leadership
- Build consensus across discordant views; mentor and develop other TIPMs
A day in the life
Your day starts reviewing infrastructure health dashboards and overnight ticket trends to identify issues or opportunities. You'll lead morning syncs with engineers and SysDevs to align on milestones, unblock deliverables, and escalate risks. Midday, you collaborate with vendors and partner teams on deployment schedules or supply chain constraints.

Afternoons involve deep dives with SDEs on performance metrics or preparing executive updates for QBRs. You close out by refining roadmap progress, intake priorities, or mentoring peers on scaling programs - all while shaping infrastructure direction across thousands of Amazon FCs.
About the team
The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs, standardizes, and sustains scalable, cost-effective, and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering high-performance power, cooling, structured cabling, edge compute, and automation solutions that ensure reliable and efficient on-premises hardware operations.
Our work spans Demarcation Rooms, MDFs, IDFs, power systems (UPSs, ATSs, PDUs), fault-managed power, cooling and containment, Computers on Wheels (COWs), telecommunications, and distributed edge compute infrastructure to enhance data processing and reduce latency.
Through automation, predictive data assessment, and proactive maintenance, DCIE drives operational excellence, minimizes downtime, and scales infrastructure to support Amazon's rapid growth while aligning with its efficiency, reliability & safety, sustainability, and scalability goals.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2.

Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you.

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply.
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