Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations). * Experience implementing enterprise controls: IAM ...
Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations). * Experience implementing enterprise controls: IAM ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...
Principal Data Architect and Engineer
Norwalk, CT · On-site
$125K - $167K/yr
... Amazon Redshift data products. The position will drive DataOps automation, governance ... Drive adoption of DataOps and DevOps best practices, including CI/CD automation, Test-Driven ...
Principal Data Architect and Engineer
Norwalk, CT · On-site
$125K - $167K/yr
... Amazon Redshift data products. The position will drive DataOps automation, governance ... Drive adoption of DataOps and DevOps best practices, including CI/CD automation, Test-Driven ...
... Amazon Redshift data products. The position will drive DataOps automation, governance ... Drive adoption of DataOps and DevOps best practices, including CI/CD automation, Test-Driven ...
... Amazon Redshift data products. The position will drive DataOps automation, governance ... Drive adoption of DataOps and DevOps best practices, including CI/CD automation, Test-Driven ...
CCaaS Architect
Orange, CT · On-site
Define target-state architecture for Amazon Connect Contact Center. * Design BYOC Premises, BYOC ... Guide delivery teams on IaC, CI/CD, DevOps, SRE, observability and hardening for CCaaS platforms.
Quick apply
CCaaS Architect
Orange, CT · On-site
Define target-state architecture for Amazon Connect Contact Center. * Design BYOC Premises, BYOC ... Guide delivery teams on IaC, CI/CD, DevOps, SRE, observability and hardening for CCaaS platforms.
Lead Cloud Architect
Orange, CT · On-site
$69.50 - $88.50/hr
Act as a subject matter expert in DevOps, infrastructure management, and cloud solutions, providing ... Previous experience designing PoC using AI on AWS services, such as Amazon Bedrock, Amazon Q ...
Lead Cloud Architect
Orange, CT · On-site
$69.50 - $88.50/hr
Act as a subject matter expert in DevOps, infrastructure management, and cloud solutions, providing ... Previous experience designing PoC using AI on AWS services, such as Amazon Bedrock, Amazon Q ...
Associate Director, CTV
Shelton, CT · On-site
We're looking for a Associate Director to serve as the operational and strategic backbone of the ... Lead Cadent/AdTheorent execution while we onboard DV360 and Amazon DSPs * Define bid strategy ...
Associate Director, CTV
Shelton, CT · On-site
We're looking for a Associate Director to serve as the operational and strategic backbone of the ... Lead Cadent/AdTheorent execution while we onboard DV360 and Amazon DSPs * Define bid strategy ...
Lead Cloud Architect
$69.50 - $88.50/hr
Act as a subject matter expert in DevOps, infrastructure management, and cloud solutions,providing ... Previous experience designing PoC using AI on AWS services, such as Amazon Bedrock,Amazon Q, Amazon ...
Lead Cloud Architect
$69.50 - $88.50/hr
Act as a subject matter expert in DevOps, infrastructure management, and cloud solutions,providing ... Previous experience designing PoC using AI on AWS services, such as Amazon Bedrock,Amazon Q, Amazon ...
Associate Director, CTV
Shelton, CT · On-site
$100 - $130/hr
We're looking for a Associate Director to serve as the operational and strategic backbone of the ... Lead Cadent/AdTheorent execution while we onboard DV360 and Amazon DSPs * Define bid strategy ...
Associate Director, CTV
Shelton, CT · On-site
$100 - $130/hr
We're looking for a Associate Director to serve as the operational and strategic backbone of the ... Lead Cadent/AdTheorent execution while we onboard DV360 and Amazon DSPs * Define bid strategy ...
Associate Director, CTV
Shelton, CT · On-site
We're looking for a Associate Director to serve as the operational and strategic backbone of the ... Lead Cadent/AdTheorent execution while we onboard DV360 and Amazon DSPs * Define bid strategy ...
Associate Director, CTV
Shelton, CT · On-site
We're looking for a Associate Director to serve as the operational and strategic backbone of the ... Lead Cadent/AdTheorent execution while we onboard DV360 and Amazon DSPs * Define bid strategy ...
E-Commerce Planner
Milford, CT · On-site
... operational success of our growing digital business. Reporting to the Senior E-commerce Manager ... Develop sales, demand, and inventory forecasts across e-commerce channels, including Amazon and ...
E-Commerce Planner
Milford, CT · On-site
... operational success of our growing digital business. Reporting to the Senior E-commerce Manager ... Develop sales, demand, and inventory forecasts across e-commerce channels, including Amazon and ...
Operations Associate Are you ready to join Connecticut Innovation's vibrant community of innovators ... Amazon, PGA Tour Superstore and Dicks Sporting Goods. Key is to ensure the unique SOP's are ...
Operations Associate Are you ready to join Connecticut Innovation's vibrant community of innovators ... Amazon, PGA Tour Superstore and Dicks Sporting Goods. Key is to ensure the unique SOP's are ...
Business Analyst
Orange, CT · On-site
$28 - $33/hr
Familiarity with contact center platforms (Amazon Connect, Genesys, NICE, Avaya, Cisco ... Collaborate with AI/ML teams to integrate automation and analytics into contact center operations.
Quick apply
Business Analyst
Orange, CT · On-site
$28 - $33/hr
Familiarity with contact center platforms (Amazon Connect, Genesys, NICE, Avaya, Cisco ... Collaborate with AI/ML teams to integrate automation and analytics into contact center operations.
Business Analyst
Orange, CT · On-site
$28 - $33/hr
Familiarity with contact center platforms (Amazon Connect, Genesys, NICE, Avaya, Cisco ... Collaborate with AI/ML teams to integrate automation and analytics into contact center operations.
Business Analyst
Orange, CT · On-site
$28 - $33/hr
Familiarity with contact center platforms (Amazon Connect, Genesys, NICE, Avaya, Cisco ... Collaborate with AI/ML teams to integrate automation and analytics into contact center operations.
... Amazon, Walmart, TikTok Shop, retail.com, specialty retail, international marketplaces, or similar platforms is a plus * Ability to understand pricing, margin, forecasts, sales potential, operational ...
... Amazon, Walmart, TikTok Shop, retail.com, specialty retail, international marketplaces, or similar platforms is a plus * Ability to understand pricing, margin, forecasts, sales potential, operational ...
... Amazon, Walmart, TikTok Shop, retail.com, specialty retail, international marketplaces, or similar platforms is a plus * Ability to understand pricing, margin, forecasts, sales potential, operational ...
... Amazon, Walmart, TikTok Shop, retail.com, specialty retail, international marketplaces, or similar platforms is a plus * Ability to understand pricing, margin, forecasts, sales potential, operational ...
Amazon Operations information
See Bridgeport, CT salary details
$11.56 - $15.47
9% of jobs
$18.02 is the 25th percentile. Wages below this are outliers.
$15.47 - $19.39
24% of jobs
The median wage is $22.37 / hr.
$19.39 - $23.30
22% of jobs
$23.30 - $27.21
16% of jobs
$28.95 is the 75th percentile. Wages above this are outliers.
$27.21 - $31.12
9% of jobs
$31.12 - $35.04
7% of jobs
$35.04 - $38.95
4% of jobs
$38.95 - $42.86
4% of jobs
$42.86 - $46.78
3% of jobs
$46.78 - $50.69
1% of jobs
$50.69 - $54.60
0% of jobs
$11
$26
$54
How much do amazon operations jobs pay per hour?
What is Amazon Operations?
What are the key skills and qualifications needed to thrive in Amazon Operations?
Is Amazon operations a high paying job?
What are some typical challenges faced by professionals in Amazon Operations, and how can I prepare for them?
What is the difference between Amazon Operations vs Amazon Warehouse Associate?
| Aspect | Amazon Operations | Amazon Warehouse Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require certifications in logistics or safety | High school diploma or equivalent |
| Work Environment | Office settings, management, logistics planning, and coordination | Warehouse floors, handling packages, packing, and shipping |
| Employer & Industry Usage | Corporate roles within Amazon focusing on operations management and strategy | Frontline roles in Amazon fulfillment centers |
Amazon Operations roles typically involve managing logistics, planning, and coordinating warehouse activities, often requiring some managerial or analytical skills. In contrast, Amazon Warehouse Associates focus on physical tasks like packing, sorting, and shipping packages on the warehouse floor. Both roles are essential to Amazon's supply chain but differ in responsibilities, work environment, and skill requirements.

Full-time
Re-posted 17 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US