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Amazon L3 Jobs (NOW HIRING)

NR Consulting

Service Now SME

Bloomfield, NJ · On-site

Overview We are looking for a highly skilled ServiceNow SME/L3 to lead the design and governance of ... Configure and Manage Multiple VR Sources including Guardium, Tenable, Amazon Inspector and Whitehat.

Purple Drive

Service Now SME

Bloomfield, NJ · On-site

Purple Drive We are looking for a highly skilled ServiceNow SME/L3 to lead the design and ... Configure and Manage Multiple VR Sources including Guardium, Tenable, Amazon Inspector and Whitehat.

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How much do amazon l3 jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for amazon l3 in the United States is $55.87, according to ZipRecruiter salary data. Most workers in this role earn between $48.08 and $61.54 per hour, depending on experience, location, and employer.

What is an Amazon L3?

An Amazon L3 job refers to an entry-level position within Amazon's job leveling system. L3 roles are typically associate or specialist positions requiring minimal prior experience. These roles often involve operational, administrative, or support tasks in areas like fulfillment centers, customer service, or corporate functions. L3 employees have opportunities for growth and can advance to higher levels with experience and strong performance.

What does an Amazon L3 do?

A typical day for an Amazon L3 employee often involves handling operational tasks, organizing workflow, analyzing data, and collaborating with colleagues and supervisors to resolve issues. Depending on the department, you may be responsible for tracking and reporting performance metrics, escalating problems, or ensuring process compliance. The role frequently requires multitasking, prioritizing competing demands, and contributing to process improvements. Amazon L3 employees work in a dynamic, fast-paced environment where adaptability and a proactive approach are valued. This position often serves as a stepping stone for advancement within Amazon, offering opportunities to learn, grow, and move into more senior roles.

What skills and qualifications are needed for an Amazon L3?

Excelling as an Amazon L3 employee requires strong analytical abilities, attention to detail, and a bachelor's degree or equivalent experience. Familiarity with internal Amazon systems, Microsoft Office Suite (especially Excel), and using task management software is typically expected. Effective communication, adaptability, and teamwork set standout candidates apart in this environment. These skills are crucial for meeting productivity targets, operating efficiently in a fast-paced setting, and supporting cross-functional projects.

What are Amazon L3 jobs in Amazon?

Amazon L3 jobs refer to entry-level or early-career positions within Amazon's corporate or fulfillment centers, often involving roles such as operations associates, warehouse associates, or support staff. These roles typically require basic skills, a high school diploma or equivalent, and may involve working in a fast-paced environment with shift schedules. Advancement opportunities often exist for those demonstrating strong performance and skills development.
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Amazon L3 jobs near you
Infographic showing various Amazon L3 job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $116,200 per year, or $55.9 per hour.

Senior CCaaS Production Support Engineer

Minnetonka, MN • On-site

Delan Associates, Inc.
Engineering Professional Services • 51 - 200 employees
Learn more about Delan Associates, Inc.external

Contractor

Re-posted 17 days ago

Job description

Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone)
Minnetonka Mills, MN (Onsite)
Must-Have Skills (Senior CCaaS Production Support Engineer)
* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone
* Production Support & L2/L3 Support for enterprise contact center platforms
* Incident Management & Major Incident Response
* Root Cause Analysis (RCA) and Problem Management
* Troubleshooting call flows, routing, IVR, voice, and contact center services
* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)
* Contact Center Integrations (APIs, authentication, routing, voice services)
* Platform Monitoring & Operational Support
* Production Deployments & Change Management
* Knowledge Base, Runbooks & Operational Documentation
* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams
* On-call Production Support and outage management
* ITSM Tools (ServiceNow, Jira, Remedy or similar)
* Strong Communication & Stakeholder Management
Preferred Skills
* Pindrop integration/support
* SIP, VoIP, WebRTC, Telephony concepts
* REST APIs and JSON
* Cloud platforms (AWS preferred for Amazon Connect)
* Performance monitoring and operational analytics
* ITIL Foundation / Incident & Problem Management knowledge

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