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Amazon Driver Support Jobs in Laurel, MD (NOW HIRING)

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How much do amazon driver support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for amazon driver support in Laurel, MD is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What is an Amazon Driver Support?

An Amazon Driver Support job involves assisting delivery drivers with issues they may encounter while completing deliveries. Support representatives help resolve problems related to routing, package deliveries, and technical difficulties with Amazon's delivery systems. They may communicate via phone, chat, or email to provide real-time assistance. The role requires strong problem-solving skills, knowledge of Amazon’s delivery policies, and the ability to stay calm under pressure.

What does an Amazon Driver Support do?

In an Amazon Driver Support position, your day usually involves responding to inquiries from delivery drivers via phone, chat, or email, troubleshooting issues such as route changes, delivery delays, or technical glitches with handheld devices. You may also coordinate with dispatch teams, logistics managers, and other support staff to resolve escalated problems and ensure timely deliveries. The pace can be fast, especially during peak delivery periods, and you'll often need to juggle multiple tasks at once. Working in this role provides valuable insight into Amazon's logistics network and can serve as a stepping stone to advancement opportunities within operations or management.

What are the key skills and qualifications needed to thrive in the Amazon Driver Support position?

To thrive as an Amazon Driver Support specialist, you need strong problem-solving skills, knowledge of logistics operations, and experience in customer or driver support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, routing software, and internal Amazon platforms such as Mentor or Flex are commonly required. Excellent communication, patience, and multitasking abilities help resolve driver issues efficiently and foster positive working relationships. These skills are crucial for quickly addressing driver concerns, ensuring smooth delivery operations, and maintaining high service standards.

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What cities near Laurel, MD are hiring for Amazon Driver Support jobs?

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Amazon Driver Support jobs near you
Infographic showing various Amazon Driver Support job openings in Laurel, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Risk Analyst, Global Risk & Business Continuity

Amazon

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,133 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Amazon is seeking a Risk Analyst to join the Global Risk & Business Continuity team within Compliance & Data Integrity (CDI). This team identifies, assesses, and helps mitigate operational risks across Global Operations Support Services (GOSS) - working to ensure that the processes supporting Amazon's infrastructure portfolio are resilient, well-documented, and continuously improving.
In this role you will support risk assessments, remediation tracking, business continuity planning activities, and cross-functional coordination under the guidance of senior risk leaders. You'll help translate risk findings into clear reporting for leadership, track open actions through to resolution, and work across teams to ensure the right people are connected to the right problems

This role suits someone who is organized, curious about how complex operations can break down, and effective at driving follow-through in ambiguous environments.
Key job responsibilities
- Support the execution of risk assessments across operational processes, identifying gaps in controls, documentation, and recovery readiness
- Track remediation actions from identification through closure, ensuring owners are clear, timelines are met, and evidence of completion is documented
- Contribute to business continuity planning activities including plan maintenance, exercise coordination, and post-exercise findings documentation
- Coordinate across functional teams - Operations, Legal, Policy, Compliance - to gather inputs, confirm alignment, and drive action on open risk items
- Prepare clear, concise risk reporting and status updates for senior leaders, translating operational detail into executive-ready narratives
- Maintain risk registers, action trackers, and program documentation to support inspection and audit readiness
- Support the development and improvement of team processes, templates, and mechanisms that make risk work repeatable and scalable
- Identify patterns across findings and assessments that surface recurring themes or systemic gaps, and escalate to senior team members
- Contribute to ad hoc projects and analyses as the team's portfolio evolves
A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1

Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4.

401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Compliance & Data Integrity (CDI) vertical under GOSS ensures Amazon's operations are compliant, resilient, and built on trusted data.

The Global Risk & Business Continuity function quantifies operational risk to influence strategic decisions across the infrastructure portfolio, translating disruptions and resilience gaps into financial and operational impact scenarios.
This function is distinct from Compliance Operations (adherence to rules) and Strategic Enablement (capital decisions). Global Risk provides the quantified risk signals both rely on - drawing on Data Governance for inputs, Regulatory Strategy for external drivers, and Compliance Operations for control effectiveness data.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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