Daily tasks in Amazon’s Disability and Leave Services team include reviewing and processing employee leave requests, guiding employees through the disability and leave of absence process, and ensuring compliance with legal requirements like ADA, FMLA, and company policies. Team members frequently collaborate with HR, managers, and external benefits vendors to address complex cases and answer employees’ questions. Managing documentation, updating case files in internal systems, and providing compassionate support throughout the leave process are also core responsibilities. This role is dynamic and requires balancing administrative tasks with high-touch, confidential interactions to ensure a positive employee experience.