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Amazon Customer Jobs (NOW HIRING)

Amazon

Applied Scientist , Amazon Customer Service

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience. This is a role at the ...

Amazon

Finance Manager, Amazon Customer Service

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Everything we do at Amazon is focused on being "Earth's Most Customer-Centric Company". At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders ...

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Amazon Customer information

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$33K

$66.1K

$107K

How much do amazon customer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for amazon customer in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an Amazon customer?

An Amazon Customer is an individual who uses the Amazon platform to purchase goods and services. Customers can browse millions of products, read reviews, compare prices, and complete transactions online or via the Amazon app. They benefit from features like fast shipping options, customer support, and secure payment methods. Amazon Customers can also access additional services such as Amazon Prime, which offers exclusive deals, streaming, and other perks.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Representative?

To thrive as an Amazon Customer Service Representative, you need strong problem-solving abilities, communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat and email platforms, and Amazon's internal support systems is commonly required. Patience, active listening, and adaptability help individuals excel in assisting diverse customers and resolving complex issues. These competencies ensure efficient service delivery, customer satisfaction, and the positive reputation of Amazon's brand.

What are the common challenges faced by Amazon Customer Service Associates and how can they overcome them?

Amazon Customer Service Associates often face challenges such as handling high volumes of inquiries, navigating complex customer issues, and maintaining a positive attitude during difficult interactions. Success in this role relies on strong communication skills, patience, and the ability to quickly learn and use Amazon’s support tools. Associates can overcome these challenges by actively participating in training sessions, seeking feedback from supervisors, and collaborating with team members to share effective problem-solving strategies. Building resilience and focusing on customer satisfaction are key to thriving in this fast-paced environment.

What is the difference between Amazon Customer vs Amazon Customer Service Associate?

AspectAmazon CustomerAmazon Customer Service Associate
CredentialsNo formal credentials requiredTypically requires basic customer service skills, sometimes training provided
Work EnvironmentOnline, remote or in-person shopping experienceCall centers, online chat, or in-store support
Employer & Industry UsageConsumers using Amazon's platformEmployees supporting Amazon's customer service operations
Search & Comparison IntentUnderstanding customer roles and experiencesJob responsibilities and career opportunities in customer support

Amazon Customers are individuals who shop and interact with Amazon's platform, while Amazon Customer Service Associates are employees who assist customers with inquiries, issues, and support. The roles differ mainly in their responsibilities and employment status, with the former being users and the latter being support staff.

More about Amazon Customer jobs

What cities are hiring for Amazon Customer jobs?

Cities with the most Amazon Customer job openings:

What states have the most Amazon Customer jobs?

States with the most job openings for Amazon Customer jobs include:

Amazon Customer jobs near you
Infographic showing various Amazon Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Amazon Customer Business Manager

Welsh and Associates

Lancaster, SC • On-site

Other

Posted 8 days ago

Job description

Amazon Customer Business Manager

The Amazon Customer Business Manager (CBM) will oversee the company's channel strategy and customer management for our Amazon business. The CBM will understand the commercial aspects of business and be an integral member of the Commercial team, helping develop and implement the company's go-to-market strategy. They will be responsible for planning, coordinating and executing sales and marketing plans with key accounts to achieve sales targets and category leadership. Responsibilities will include channel strategy development, account planning, annual budgeting, promotional planning, forecasting and relationship building with key customers.

Roles and Responsibilities
  • Lead the development of the commercial strategy and sales plans with key customers in accordance with corporate goals.
  • Manage and build relationship with key customer accounts to deliver annual sales and profit targets in the designated customers and establishes short and long-term sales goals for the category.
  • Provide P&L oversight for key accounts to maximize profitability by growing top line sales and managing selling expenses.
  • Develop annual sales and marketing plans with brand and channel marketing leaders and create and execute annual promotional plans for pet products with customers.
  • Collaborate cross functionally with brand marketing to help define go-to-market strategies from product concept to product launch through analysis and research to meet customer needs.
  • Understand the competitive landscape and develop strategies that position Nutramax brands as category leaders.
  • Develop annual customer budgets, recommend and manage pricing, trade budgets and spending effectiveness.
  • In collaboration with Demand Planning, create annual forecast and provide monthly updates and inputs to allow for on-time delivery.
  • Advise marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives and bonus offers.
  • Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
  • Communicate with other departments within the organization to foster teamwork and effectiveness.
  • Other duties as assigned
  • Regular attendance is required
Requirements

Minimum Requirements:

  • 5+ years of eCommerce sales and account management experience domestically or internationally
  • 8+ years of customer account management experience
  • Commercial awareness, marketing and sales background
  • In depth understanding of developing executing sales and marketing strategy, plans and campaigns
  • Strong commercial and analytical skills - experience analyzing data and actively communicating business unit KPI's to the executive team and other business units
  • Working knowledge of e-commerce contracts and understanding Terms and Conditions by which everyday business is conducted.
  • Pet category experience a plus
  • Domestic travel 10%-20%
  • Strong written and oral communication skills
  • Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), paid search, display advertising, pay-per-click campaigns. Proficient in Microsoft suite

Education and Experience: Bachelor's Degree or equivalent in business or sales/marketing related discipline, with a minimum of five years related experience and/or training. MBA a plus.

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