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Amazon Customer Jobs in Virginia (NOW HIRING)

Amazon

Data Engineer II, Accounting, Accounting

Arlington, VA · On-site

$21.25 - $27.25/hr

  • Medical

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  • Vision

  • Life

  • Retirement

  • PTO

... Amazon customer behavioral questions. Partnering with partner engineering teams to enhance UI solutions, data infrastructure, data availability, and broad access to customer insights made available ...

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Amazon Customer information

What is an Amazon customer?

An Amazon Customer is an individual who uses the Amazon platform to purchase goods and services. Customers can browse millions of products, read reviews, compare prices, and complete transactions online or via the Amazon app. They benefit from features like fast shipping options, customer support, and secure payment methods. Amazon Customers can also access additional services such as Amazon Prime, which offers exclusive deals, streaming, and other perks.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Representative?

To thrive as an Amazon Customer Service Representative, you need strong problem-solving abilities, communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat and email platforms, and Amazon's internal support systems is commonly required. Patience, active listening, and adaptability help individuals excel in assisting diverse customers and resolving complex issues. These competencies ensure efficient service delivery, customer satisfaction, and the positive reputation of Amazon's brand.

What are the common challenges faced by Amazon Customer Service Associates and how can they overcome them?

Amazon Customer Service Associates often face challenges such as handling high volumes of inquiries, navigating complex customer issues, and maintaining a positive attitude during difficult interactions. Success in this role relies on strong communication skills, patience, and the ability to quickly learn and use Amazon’s support tools. Associates can overcome these challenges by actively participating in training sessions, seeking feedback from supervisors, and collaborating with team members to share effective problem-solving strategies. Building resilience and focusing on customer satisfaction are key to thriving in this fast-paced environment.

What is the difference between Amazon Customer vs Amazon Customer Service Associate?

AspectAmazon CustomerAmazon Customer Service Associate
CredentialsNo formal credentials requiredTypically requires basic customer service skills, sometimes training provided
Work EnvironmentOnline, remote or in-person shopping experienceCall centers, online chat, or in-store support
Employer & Industry UsageConsumers using Amazon's platformEmployees supporting Amazon's customer service operations
Search & Comparison IntentUnderstanding customer roles and experiencesJob responsibilities and career opportunities in customer support

Amazon Customers are individuals who shop and interact with Amazon's platform, while Amazon Customer Service Associates are employees who assist customers with inquiries, issues, and support. The roles differ mainly in their responsibilities and employment status, with the former being users and the latter being support staff.

Amazon Customer jobs near you
Infographic showing various Amazon Customer job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Security Intelligence Engineer, Amazon Cyber Threat Intelligence

Amazon

Herndon, VA

Full-time

Re-posted 15 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,096 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The Amazon Customer Ecosystems (ACES) team, part of Amazon Cyber Threat Intelligence (ACTI), is responsible for developing actionable intelligence on advanced cyber threats to Amazon ecosystems such as AWS, Ads and LEO their customers. We obtain indicators and other intelligence from a variety of internal and external sources and use that information to develop an understanding of sophisticated actors and their tools, techniques, and procedures (TTPs). We leverage that understanding to proactively identify and mitigate malicious activity.
The successful candidate will analyze both attributed and unattributed actor TTPs to generate intelligence and insights into current threats

A deep understanding of current cyber threat actors as well as experience performing question-driven analysis is required. As a Security Intelligence Engineer, you will help enhance our capabilities by identifying new data sources, formulating new analytic techniques, and working across teams to drive their supporting capabilities. You will likewise work to harness expansive data sets and generate actionable and unique insights from them using database querying and statistical analysis.

Your efforts will uncover previously-unknown threats and help drive innovation and continual improvement in the "state-of-the-art" of cyber threat intelligence analysis and dissemination at Amazon.
This position requires that the candidate selected be a US Citizen.
Key job responsibilities
- Perform deep dive analysis of malicious artifacts.
- Analyze large and unstructured data sets to identify trends and anomalies indicative of malicious activities.
- Create security techniques and automation for internal use that enable you to operate at high speed and broad scale.
- Contribute to Amazon's understanding of the current threat landscape and the techniques, tactics, and procedures associated with specific threats.
- Draft and publish finished written threat intelligence products based on findings.
- Periodic on-call responsibilities.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences

Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness

Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture

When we feel supported in the workplace and at home, there's nothing we can't achieve.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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