ZipRecruiter

Log In

1

Amazon Customer Support Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsAmazon Customer Support Jobs

Amazon Customer Support information

See salary details

$12

$19

$28

How much do amazon customer support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for amazon customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.
What cities are hiring for Amazon Customer Support jobs? Cities with the most Amazon Customer Support job openings:
What states have the most Amazon Customer Support jobs? States with the most job openings for Amazon Customer Support jobs include:
Infographic showing various Amazon Customer Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Support Engineer, Amazon Leo Enterprise Customer Support

Support Engineer, Amazon Leo Enterprise Customer Support

Amazon

Arlington, VA

Full-time

Posted 23 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,923 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
Key job responsibilities
Lead the resolution of complex customer cases involving routing anomalies, BGP peering issues, connectivity degradation, and internet reachability failures.
Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with development and operations teams to drive rapid resolution.
Perform detailed root cause analysis (RCA) for customer-impacting events, identifying systemic issues and collaborating on long-term fixes.
Act as a subject matter expert (SME) for escalated networking issues, including eBGP peering problems, DNS failures, throughput bottlenecks, and internet path issues.
Troubleshoot eBGP peering issues with upstream providers, IXPs, and customers, including prefix advertisement problems, route leaks, and path anomalies.
Troubleshoot SD-WAN/SDN connectivity issues across ISP backbone and customer edge networks, identifying misconfigurations and service-impacting faults.
Proactively identify support gaps and contribute to tooling, diagnostics, and automation that reduce time to resolution and improve customer experience.
Develop troubleshooting playbooks, technical guides, and knowledge base articles to enhance case deflection and onboarding of new support engineers.
Mentor junior support engineers, providing case coaching, knowledge transfer, and technical escalation support.
Drive operational readiness and support planning for new network features, firmware rollouts, SD-WAN deployments, and regional launches.
Participate in customer communications for major incidents and complex technical engagements, ensuring clarity, accountability, and technical excellence.
Work in a rotating shift schedule, including weekdays and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S

citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
As an escalated tier role within Amazon Leo Enterprise Customer Support, you will own the resolution of the most complex networking cases that require deep subject matter expertise, from eBGP peering failures with ISP partners to routing anomalies cascading across customer networks spanning continents

We are looking for an SME who thrives in high-pressure environments and brings the technical depth to keep a space-based global network delivering for customers worldwide.
If you have deep expertise in internet routing, strong command of troubleshooting tools, and want to solve unprecedented challenges on a network unlike anything built before, we want to hear from you.
.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply