Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... of customers, including consumers, businesses, government agencies, and other organizations ...
Delivery Station Customer Service Associate, DSL
Waldorf, MD · On-site
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand ...
Delivery Station Customer Service Associate, DSL
Waldorf, MD · On-site
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand ...
Delivery Station Customer Service Associate, DSL
Springfield, VA · On-site
$15.25 - $21/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand ...
Delivery Station Customer Service Associate, DSL
Springfield, VA · On-site
$15.25 - $21/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand ...
Delivery Station Customer Service Associate, DSL
Waldorf, MD · On-site
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand ...
Delivery Station Customer Service Associate, DSL
Waldorf, MD · On-site
$14 - $19.25/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... of customers, including consumers, businesses, government agencies, and other organizations ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... of customers, including consumers, businesses, government agencies, and other organizations ...
... support engineers for government customer missions Foster a culture of customer obsession, technical excellence, and continuous improvement of Amazon Leo Government service delivery Establish and ...
... support engineers for government customer missions Foster a culture of customer obsession, technical excellence, and continuous improvement of Amazon Leo Government service delivery Establish and ...
... support engineers for government customer missions Foster a culture of customer obsession, technical excellence, and continuous improvement of Amazon Leo Government service delivery Establish and ...
... support engineers for government customer missions Foster a culture of customer obsession, technical excellence, and continuous improvement of Amazon Leo Government service delivery Establish and ...
... support engineers for government customer missions Foster a culture of customer obsession, technical excellence, and continuous improvement of Amazon Leo Government service delivery Establish and ...
... support engineers for government customer missions Foster a culture of customer obsession, technical excellence, and continuous improvement of Amazon Leo Government service delivery Establish and ...
The Amazon Customer Ecosystems (ACES) team, part of Amazon Cyber Threat Intelligence (ACTI), is ... supporting capabilities. You will likewise work to harness expansive data sets and generate ...
The Amazon Customer Ecosystems (ACES) team, part of Amazon Cyber Threat Intelligence (ACTI), is ... supporting capabilities. You will likewise work to harness expansive data sets and generate ...
The Amazon Customer Ecosystems (ACES) team, part of Amazon Cyber Threat Intelligence (ACTI), is ... supporting capabilities. You will likewise work to harness expansive data sets and generate ...
The Amazon Customer Ecosystems (ACES) team, part of Amazon Cyber Threat Intelligence (ACTI), is ... supporting capabilities. You will likewise work to harness expansive data sets and generate ...
The Amazon Customer Ecosystems (ACES) team, part of Amazon Cyber Threat Intelligence (ACTI), is ... When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC ...
The Amazon Customer Ecosystems (ACES) team, part of Amazon Cyber Threat Intelligence (ACTI), is ... When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC ...
ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Herndon, VA · On-site
$17.50 - $23.25/hr
AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Herndon, VA · On-site
$17.50 - $23.25/hr
AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Herndon, VA · On-site
$17.50 - $23.25/hr
AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Herndon, VA · On-site
$17.50 - $23.25/hr
AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
Mobile Customer Support Specialist
Ashburn, VA · On-site
$18.50 - $24.75/hr
... Amazon Web Services (AWS), Airwatch, Microsoft, and Dell. CBP is actively modernizing its ... The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer ...
Mobile Customer Support Specialist
Ashburn, VA · On-site
$18.50 - $24.75/hr
... Amazon Web Services (AWS), Airwatch, Microsoft, and Dell. CBP is actively modernizing its ... The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer ...
Data Engineer - Front End/UI, Accounting
Arlington, VA · On-site
$119K - $159K/yr
The Accounting BI team supports the global Accounting organization with process automation ... Amazon customer behavioral questions. Partnering with partner engineering teams to enhance UI ...
Data Engineer - Front End/UI, Accounting
Arlington, VA · On-site
$119K - $159K/yr
The Accounting BI team supports the global Accounting organization with process automation ... Amazon customer behavioral questions. Partnering with partner engineering teams to enhance UI ...
Data Engineer - Front End/UI, Accounting
$119K - $159K/yr
The Accounting BI team supports the global Accounting organization with process automation ... Amazon customer behavioral questions. Partnering with partner engineering teams to enhance UI ...
Data Engineer - Front End/UI, Accounting
$119K - $159K/yr
The Accounting BI team supports the global Accounting organization with process automation ... Amazon customer behavioral questions. Partnering with partner engineering teams to enhance UI ...
Amazon Customer Support information
Are Amazon customer support jobs legit work from home?
Amazon customer support jobs are legitimate remote positions that involve assisting customers via phone, chat, or email. These roles typically require good communication skills, a quiet work environment, and sometimes specific equipment or internet speed. Many companies offer similar remote customer service roles, but applicants should verify job postings directly through official Amazon channels to avoid scams.
Can you actually work from home for Amazon Customer Support?
Yes, Amazon Customer Support roles are often available as remote positions, allowing employees to work from home. These jobs typically require a reliable internet connection, a quiet workspace, and good communication skills, with some roles offering flexible schedules. However, availability may vary by location and specific job requirements.
How can I work for Amazon Customer Support?
To work as an Amazon Customer Support associate, you can apply through Amazon's careers website or job portals, where positions often require good communication skills and problem-solving abilities. The role typically involves handling customer inquiries via phone, chat, or email, and may require prior experience in customer service or familiarity with support tools. Candidates should meet the minimum age requirement and may need to pass a background check and training before starting.
How much does remote Amazon customer support pay?
Remote Amazon customer support representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer service tools, with some positions offering additional benefits or performance bonuses.
What cities in Washington are hiring for Amazon Customer Support jobs?
Cities in Washington with the most Amazon Customer Support job openings:
Full-time
Re-posted 21 days ago
Amazon rating
7.4
Based on 7,126 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
Key job responsibilities
Lead the resolution of complex customer cases involving routing anomalies, BGP peering issues, connectivity degradation, and internet reachability failures.
Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with development and operations teams to drive rapid resolution.
Perform detailed root cause analysis (RCA) for customer-impacting events, identifying systemic issues and collaborating on long-term fixes.
Act as a subject matter expert (SME) for escalated networking issues, including eBGP peering problems, DNS failures, throughput bottlenecks, and internet path issues.
Troubleshoot eBGP peering issues with upstream providers, IXPs, and customers, including prefix advertisement problems, route leaks, and path anomalies.
Troubleshoot SD-WAN/SDN connectivity issues across ISP backbone and customer edge networks, identifying misconfigurations and service-impacting faults.
Proactively identify support gaps and contribute to tooling, diagnostics, and automation that reduce time to resolution and improve customer experience.
Develop troubleshooting playbooks, technical guides, and knowledge base articles to enhance case deflection and onboarding of new support engineers.
Mentor junior support engineers, providing case coaching, knowledge transfer, and technical escalation support.
Drive operational readiness and support planning for new network features, firmware rollouts, SD-WAN deployments, and regional launches.
Participate in customer communications for major incidents and complex technical engagements, ensuring clarity, accountability, and technical excellence.
Work in a rotating shift schedule, including weekdays and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S
citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
As an escalated tier role within Amazon Leo Enterprise Customer Support, you will own the resolution of the most complex networking cases that require deep subject matter expertise, from eBGP peering failures with ISP partners to routing anomalies cascading across customer networks spanning continents
We are looking for an SME who thrives in high-pressure environments and brings the technical depth to keep a space-based global network delivering for customers worldwide.
If you have deep expertise in internet routing, strong command of troubleshooting tools, and want to solve unprecedented challenges on a network unlike anything built before, we want to hear from you.
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About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US