Amazon Customer Service Jobs in Riverside, CA (NOW HIRING)

Amazon is seeking Process Engineers (PE) to work with the North America Surface Transportation (NAST) team. The PE team is a regionally dispersed group of operational leaders driving process stabilization, standardization and continuous improvement for the NAST Network. This team is essential to establish best in class network performance across all performance paths, accelerate implementation of technology advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the NAST network. As we continue to rapidly grow our yard footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements. The team will utilize tools to understand process control and establish process understanding with the outcome of minimizing variation between shifts, building and region, by driving standard operating procedures to deliver strong performance.
The team will also work closely with the Benchmarking and Quality teams to identify and define the input metrics for each of the process paths to prioritize and channel resources to address gaps in these input metrics.
As a Process Engineer, you will be responsible for identifying the opportunities across all process paths in your yards, prioritizing the improvement opportunities and partnering with TOM stakeholders to successfully execute. This role requires the ability to demonstrate ownership within your process path performance, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across the TOM network.
Key job responsibilities
- Evaluate performance objectives and metrics across the NAST yards to proactively identify process improvement opportunities within your assigned process path
- Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfillment process
- Partner with operational leaders within Transportation Operations Management (TOM)/ Fulfillment Center (FC) to execute implementation of process improvements driving stabilization and standardization
- Deliver coaching and process path information to operational leaders within TOM as it relates to your respective process paths to support reduction of variation in process standards and knowledge gaps
- Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations
- Work with cross-functional teams such as Benchmarking, Learning, Quality and TOM Operations to deliver development projects
- Ability to travel up to 50% of the time to TOM yards across the continental United States
A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
BASIC QUALIFICATIONS
- 3+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
- Experience with performance metrics, process improvement and Lean techniques
- Bachelor's degree in Engineering, Operations, or Business Administration
- 3+ years of experience in process engineering
PREFERRED QUALIFICATIONS
- Knowledge of AutoCAD, VBA, and SQL at the intermediate level
- Experience working with and managing third party vendors
- Experience with Six Sigma, lean manufacturing
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 76,600.00 - 114,900.00 USD annually
USA, CA, Chino - 76,600.00 - 114,900.00 USD annually