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Amazon Customer Experience Jobs (NOW HIRING)

Amazon

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide ...

Amazon

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide ...

Amazon

Customer Experience Specialist

San Francisco, CA

$21 - $26.25/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide ...

Amazon

Customer Experience Specialist

San Francisco, CA · On-site

$21 - $26.25/hr

... experience strategy, as you will serve as the foundation and connective tissue between the ... With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide ...

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All JobsAmazon Customer Experience Jobs

Amazon Customer Experience information

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$33K

$66.1K

$107K

How much do amazon customer experience jobs pay per year?

As of Jul 22, 2026, the average yearly pay for amazon customer experience in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Amazon Customer Experience vs Amazon Customer Service Associate?

AspectAmazon Customer ExperienceAmazon Customer Service Associate
Primary RoleDesigning and improving overall customer interactions and experience strategiesHandling customer inquiries, resolving issues, and providing support
Required SkillsCustomer experience design, data analysis, communicationCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, strategic planningCall centers, online support channels
Common UsageFocuses on customer journey optimizationFocuses on direct customer support

Amazon Customer Experience roles focus on enhancing the overall customer journey and strategic improvements, while Amazon Customer Service Associate positions involve direct support and issue resolution. Both roles require strong communication skills, but differ in scope and responsibilities within the customer service ecosystem.

How does the Amazon Customer Experience role collaborate with other departments to resolve customer issues?

In the Amazon Customer Experience role, collaboration with other departments—such as logistics, technical support, and product teams—is essential to efficiently resolve complex customer issues. You will often communicate with these teams to investigate order discrepancies, escalate technical problems, or relay customer feedback for service improvement. This cross-functional teamwork not only helps in delivering timely solutions but also offers valuable insights into Amazon's operations, enhancing your understanding of the company's processes. Building strong working relationships with colleagues in different departments can also open doors for future career advancement within Amazon.

What are the key skills and qualifications needed to thrive as an Amazon Customer Experience Associate, and why are they important?

To thrive as an Amazon Customer Experience Associate, you need excellent communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and Amazon’s proprietary support tools is essential. Patience, adaptability, and active listening are crucial soft skills for effectively addressing diverse customer inquiries and resolving issues. These skills ensure efficient service delivery, high customer satisfaction, and the maintenance of Amazon's reputation for outstanding support.

What is an Amazon Customer Experience representative?

An Amazon Customer Experience representative is a professional responsible for assisting customers with their queries, concerns, and issues related to Amazon’s products and services. They handle customer interactions through various channels such as phone, email, and chat, ensuring a positive and seamless shopping experience. Their duties include resolving order problems, processing returns or refunds, and providing information about products, shipping, and account management. The goal of an Amazon Customer Experience representative is to maintain high levels of customer satisfaction and foster loyalty.
More about Amazon Customer Experience jobs
What states have the most Amazon Customer Experience jobs? States with the most job openings for Amazon Customer Experience jobs include:
What job categories do people searching Amazon Customer Experience jobs look for? The top searched job categories for Amazon Customer Experience jobs are:
Amazon Customer Experience jobs near you
Infographic showing various Amazon Customer Experience job openings in the United States as of July 2026, with employment types broken down into 9% Locum Tenens, 86% Full Time, 2% Part Time, 2% Contract, and 1% Summer. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.
Sr. Technical Program Manager, Amazon Customer Service

Sr. Technical Program Manager, Amazon Customer Service

Amazon

Seattle, WA • On-site

Full-time

Posted 15 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,998 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Customer Service (CS) is transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience that anticipates customer needs and continuously improves. To execute this transformation, we need to ensure our cloud infrastructure investments are optimized, efficient, and aligned with the future we are building.
We are seeking a Sr. Technical Program Manager to own AWS Service usage and budget optimization for Amazon Customer Service

In this role, you will operate as a joint partner with Finance to drive sustained cloud infrastructure efficiency outcomes. While Finance provides financial targets, variance analysis, and controllership mechanisms, you will bring the technical expertise to assess fleet efficiency, validate capacity assumptions, investigate cost drivers, and drive optimization execution across CS's AWS infrastructure portfolio.
You will own three critical pillars: Planning - consolidating fleet inputs, validating capacity assumptions, and ensuring plans reflect what teams are building; Technical Expertise - answering technical questions related to products and usage metrics, investigating Generative AI (Gen AI) adoption, usage efficiency, and cost drivers; and Optimization Execution - evaluating efficiency recommendations, coordinating with engineering teams, and driving execution. You will also represent CS by engaging with peer teams across Amazon to share and bring back best practices.
This role requires someone who can blend deep technical understanding of cloud infrastructure with business acumen and programmatic rigor

You will operate in ambiguity, influence cross-functional stakeholders across engineering, finance, and planning, and communicate effectively from engineers through senior leadership.
Key job responsibilities
- Serve as the AWS Service usage and budget optimization subject matter expert for Amazon Customer Service, partnering jointly with Finance to ensure accountability and sustained delivery of efficiency outcomes
- Own cross-fleet input consolidation, capacity validation, and business case articulation to ensure infrastructure plans reflect what teams are building
- Provide technical expertise on AWS products and usage metrics, investigating Gen AI adoption, usage efficiency, and infrastructure cost drivers
- Evaluate efficiency recommendations, coordinate with engineering teams, and drive optimization execution across CS's AWS fleet
- Conduct technical deep dives and infrastructure analysis to provide root-cause diagnosis and usage-level context that informs financial controllership
- Drive Weekly/Monthly Business Review coordination with fleet owners to ensure accountability for optimization commitments
- Represent CS by engaging with peer teams across Amazon to share best practices and bring back learnings
- Define the right mechanisms for cloud spend management and planning as CS transforms its service delivery operations
About the team
This role sits on a Business Planning and Organizational Excellence function within Amazon Customer Service that manages planning cycles, workforce operations, and provides strategic coordination across the org. We work at the intersection of technology and business strategy to ensure CS is making the right investment and efficiency decisions as we build the future of customer service at Amazon.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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