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Amazon Customer Experience information

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$33K

$66.1K

$107K

How much do amazon customer experience jobs pay per year?

As of Jul 22, 2026, the average yearly pay for amazon customer experience in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Amazon Customer Experience vs Amazon Customer Service Associate?

AspectAmazon Customer ExperienceAmazon Customer Service Associate
Primary RoleDesigning and improving overall customer interactions and experience strategiesHandling customer inquiries, resolving issues, and providing support
Required SkillsCustomer experience design, data analysis, communicationCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, strategic planningCall centers, online support channels
Common UsageFocuses on customer journey optimizationFocuses on direct customer support

Amazon Customer Experience roles focus on enhancing the overall customer journey and strategic improvements, while Amazon Customer Service Associate positions involve direct support and issue resolution. Both roles require strong communication skills, but differ in scope and responsibilities within the customer service ecosystem.

How does the Amazon Customer Experience role collaborate with other departments to resolve customer issues?

In the Amazon Customer Experience role, collaboration with other departments—such as logistics, technical support, and product teams—is essential to efficiently resolve complex customer issues. You will often communicate with these teams to investigate order discrepancies, escalate technical problems, or relay customer feedback for service improvement. This cross-functional teamwork not only helps in delivering timely solutions but also offers valuable insights into Amazon's operations, enhancing your understanding of the company's processes. Building strong working relationships with colleagues in different departments can also open doors for future career advancement within Amazon.

What are the key skills and qualifications needed to thrive as an Amazon Customer Experience Associate, and why are they important?

To thrive as an Amazon Customer Experience Associate, you need excellent communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and Amazon’s proprietary support tools is essential. Patience, adaptability, and active listening are crucial soft skills for effectively addressing diverse customer inquiries and resolving issues. These skills ensure efficient service delivery, high customer satisfaction, and the maintenance of Amazon's reputation for outstanding support.

What is an Amazon Customer Experience representative?

An Amazon Customer Experience representative is a professional responsible for assisting customers with their queries, concerns, and issues related to Amazon’s products and services. They handle customer interactions through various channels such as phone, email, and chat, ensuring a positive and seamless shopping experience. Their duties include resolving order problems, processing returns or refunds, and providing information about products, shipping, and account management. The goal of an Amazon Customer Experience representative is to maintain high levels of customer satisfaction and foster loyalty.
More about Amazon Customer Experience jobs
What states have the most Amazon Customer Experience jobs? States with the most job openings for Amazon Customer Experience jobs include:
What job categories do people searching Amazon Customer Experience jobs look for? The top searched job categories for Amazon Customer Experience jobs are:
Amazon Customer Experience jobs near you
Infographic showing various Amazon Customer Experience job openings in the United States as of July 2026, with employment types broken down into 9% Locum Tenens, 86% Full Time, 2% Part Time, 2% Contract, and 1% Summer. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.
Principal Technical Program Manager, Amazon Customer Service

Principal Technical Program Manager, Amazon Customer Service

Amazon

Seattle, WA • On-site

Full-time

Re-posted 4 days ago

Job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels - and CS is one of its largest and most complex customers

As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.
We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity

This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.
Key job responsibilities
- Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
- Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
- Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
- Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
- Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
- Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
- Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
- Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience
About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission - Connect powers the channels through which hundreds of millions of customer interactions flow each year.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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